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Troubleshooting
If an error message appears on the screen during normal operation, print the error and fax to
HealthFirst Corporation Technical Support at 505/998-0622.
Computer will not turn on
1. Turn the main power switch, located on the left side of the computer compartment, off and
on. If power is applied, the switch will glow red.
2. Hold the power button on the front of the CPU down for 2 seconds. If the switch glows
green, power is applied.
3. Unplug the unit and test the wall power outlet with an electrical appliance (such as a lamp).
If outlets were changed, repeat Steps 1 and 2.
4. Place a box or something that is about the same height as the bottom of the cart and slowly
pull the pc out onto the box to check all connections. Make sure the power cable is securely
plugged in on the back of the case as well as the surge protector.
5. Repeat steps 1 and 2.
6. If the CPU still does not come on, call the HealthFirst Corporation Technical Support Line
(505-344-9679).
Computer comes on, but the monitor does not
1. Check the power cable on the back of the monitor. Make sure it is secure.
2. If no lights are on the monitor, press the monitor power switch again. Wait for 30 seconds.
Note the color of the monitor lights.
3. If there is power to the monitor, but you have no video (amber light), reseat the VGA cable
on the back of the monitor.
4. If there power is still not applied (no lights) turn off the main power switch on the left rear of
the cart. Place a box or something that is about the same height as the bottom of the cart and
slowly pull the pc out onto the box to check all connections. Make sure the AC adapter for
the monitor is securely plugged in on the surge protector and the body of the adapter.
5. Turn on the main power switch and check again.
6. If you have power to the monitor (lights on the front) and still no video, verify that the VGA
cable is securely connected on the rear of the computer.
7. If there is still nothing on the monitor screen, note the color of light on the monitor if any
and call the HealthFirst Corporation Technical Support Line (505-344-9679).
