Pointmaker PVI-65, User Manual, Page: 107 / 130

Boeckeler Instruments, Inc. Pointmaker PVI-65 HD/SD-SDI Broadcast Video Marker - Page A-3
Appendix Troubleshooting Guide
TROUBLESHOOTING GUIDE
Boeckeler's quality inspectors test each Pointmaker for software and hardware
performance prior to shipment. Therefore, most problems which presenters
encounter are related to installation. The table below describes common prob-
lems and their solutions. If, after referring to this table, a problem still exists,
call Boeckeler Instruments, Inc., at (800) 552-2262 or (520)745-0001 and ask
for technical assistance.
There are no user serviceable parts in the Pointmaker.
Do not open the cabinet.
Table 1: Troubleshooting
Symptoms Possible Solutions
The green indicator light
on the front of the
Pointmaker does not light
up. 1. Check that the Pointmaker is plugged into a live outlet.
No image on monitor. 1. Check that the monitor is plugged into a live outlet.
2. Check that the monitor is switched on.
3. Check that the monitor brightness and contrast controls
are
properly adjusted.
The Pointmaker markers
appear to bloom. 1. Adjust system parameters on the video output device,
monitor or camera (if in use) such as contrast, gain,
brightness, color, light and intensity.
2. Decrease brightness of Pointmaker markers or use a
different marker color.
Monitor lights up but does
not display a picture. 1. Check that the video source and Pointmaker are each
plugged into a live outlet.
2. Check that the video source and Pointmaker are both
switched on.
3. Check that the proper cables are connected to the proper
connectors on the video source, the Pointmaker and the
monitor. Some sources and monitors have multiple output
and input connectors. Consult your computer manuals for
correct connection information.
4. Bypass the Pointmaker by connecting the monitor directly
to the video source. If the video image still does not
appear, have the video source and monitor checked.