Plextor PX-760 Page 100 Installation And User Manual Download

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Appendix B: Technical Support

PX-760 Installation and Users Manual

Shipping Your Drive to Plextor

Be sure to write the RMA number on the outside of the shipping box.
Any drive sent to Plextor without an RMA number will not be accepted.

NOTE

: The RMA number must be clearly visible on the outside of the

shipping box.

Drives must be sent postage prepaid. We recommend that you insure
your shipment, as Plextor cannot be held responsible for any damage
that may occur during shipment.

Summary of Contents for PX-760

Page 1: ...DVD R DL DOUBLE LAYER DUAL LAYER DVD R RW CD R RW DRIVE INSTALLATION AND USERS MANUAL March 2006 Model PX 760A Internal ATAPI Drive Model PX 760SA Internal SATA Drive...

Page 2: ...on or organization of such revision or change This manual is copyrighted all rights reserved It may not be copied photocopied translated or reduced to any electronic medium or machine readable form wi...

Page 3: ...erference Regulations of the Canadian Department of Communications This class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003...

Page 4: ...iv PX 760 Installation and Users Manual Top View of Internal Drive Showing Caution Label Location Detail of PX 760A and PX 760SA Laser Caution Labels...

Page 5: ...PX 760A Internal Drive 12 What Else Is In the PX 760A Box 13 Save Your Box 14 PX 760A QuickStart Installation 15 Install the Bezel 16 Mount the PX 760A Drive 16 Open the Computer and Prepare for Insta...

Page 6: ...and CD Media 49 Cleaning Discs 50 Mounting Position 51 Playing DVDs 51 Writing to DVD Media 51 Specifying R RW or R RW 51 Writing to CD R and CD RW Media 52 Using the LED Indicator 52 Switching to Spe...

Page 7: ...upport 89 How to Contact Plextor Technical Support 90 Before You E mail or Call for Support 90 Returns 91 Contacting Plextor s RMA Department 91 Packing Your Drive 91 Shipping Your Drive to Plextor 92...

Page 8: ...Table of Contents viii PX 760 Installation and Users Manual This page intentionally left blank...

Page 9: ...shoot your drive If you run into a problem that doesn t seem to be covered however please contact us See Appendix B Technical Support for the different ways you can reach us You will be connected to o...

Page 10: ...ites DVD RW rewritable DVD plus format media at up to 8X speed Requires 8X media for 8X writing Writes DVD RW rewritable DVD dash format media at up to 6X speed Supports DVD VR and DVD VR format for r...

Page 11: ...a catalog AUTOSTRATEGY automatically checks the disc and develops a write strategy for it PoweRec for CD R DVD R DVD R DVD R DL and DVD R DL media Plextor Optimized Writing Error Reduction Control Pow...

Page 12: ...n for Recordable Media so you can play CPRM copy controlled media Self test diagnostics The PX 760 has a self test diagnostic function for easy troubleshooting PlexEraser This data destruction utility...

Page 13: ...ility Compatible with a wide range of DVD R and DVD RW media Multiple DVD types Supports DVD ROM DVD Video multi border multi session DVD VR DRT DM for read and write Versatile recording modes for DVD...

Page 14: ...Parts II and III OPC and ROPC Optimum Power Control and Running Optimum Power Control which adjust the laser power for the optimum write strategy CD TEXT CD G Supports CD TEXT and CD G writing GigaRec...

Page 15: ...are you re using Operating System Model PX 760A requires Windows XP Windows XP 64 bit or Windows 2000 Model PX 760SA requires Windows XP Windows XP 64 bit or Windows 2000 What You Can Do with the PX 7...

Page 16: ...stem your PX 760 requires reasonable care in its installation and use Keep the area around your drive clean from dust smoke and other contaminants Do not allow moisture or liquids including water or c...

Page 17: ...t attempt to clean your drive using solvent based cleaners or an air compressor Do not attempt to clean your drive using a CD cleaning disc These discs can damage your drive permanently Where to Go Fr...

Page 18: ...Section 1 Getting Started 10 PX 760 Installation and Users Manual This page intentionally left blank...

Page 19: ...eatures of your Plextor drive Match the parts of your drive to the illustrations below Front Panel PX 760A Internal Drive Figure 1 Front panel of the PX 760A internal ATAPI drive LED indicator Illumin...

Page 20: ...tray drawer Eject button Push once to eject tray Push again to insert the tray back into the PX 760A To prevent wear on the drive always use the eject button to insert the tray Rear Panel PX 760A Inte...

Page 21: ...Power connector Connects to your computer s power supply to provide DC 5 volts and 12 volts to the PX 760A What Else Is In the PX 760A Box What you find in your Plextor box depends on what the company...

Page 22: ...ker on top of your box is cut there may be a good reason for example a dealer may have added other components or software Carefully check the contents to ensure nothing has been removed If something i...

Page 23: ...IDE interface installed you have Windows 2000 or XP and you have nothing installed on the secondary IDE port What to do Leave the PX 760A s jumper set to Master attach it to the secondary IDE port an...

Page 24: ...e drive 1 Turn OFF your computer system 2 Set the jumpers for your new PX 760A drive if necessary 3 Mount the drive into an available drive bay inside the computer system 4 Make all necessary cabling...

Page 25: ...ing IDE configuration You can do this by looking at the IDE ribbon cable or cables there may be two and seeing what is connected to them One end of the IDE cable connects to the IDE port on your compu...

Page 26: ...cted to secondary IDE port Configuration D System uses special Cable Select cables all devices are jumpered for Cable Select Inspect Your Computer s Cables To ensure that it can write at maximum rated...

Page 27: ...s in the 80 conductor version are narrower too Figure 4 Comparing the older 40 conductor cable top to the new 80 conductor type bottom Be sure to use the 80 conductor cable The extra IDE ATA cable shi...

Page 28: ...or cable bottom If you have one of these older Cable Select cables replace it with the 80 conductor IDE ATA cable from Plextor All 80 conductor cables that meet the ATA specifications also support Cab...

Page 29: ...ave to buy a splitter or a Y connector These can also be found at most retail and mail order computer stores Set the Drive s Mode Jumper You specify your drive s Master Slave or Cable Select setting b...

Page 30: ...nction is ON if the jumper is installed and OFF if the jumper is removed Figure 6 Factory settings for mode jumper at the rear of the PX 760A drive Changing to a Master Slave or Cable Select The Maste...

Page 31: ...elect And if you re not using the newer 80 conductor IDE ATA cable the cable you use must be a special Cable Select cable Changing Jumper Settings To remove a jumper pull it off with your fingers or a...

Page 32: ...t results set the PX 760A to be the Master if possible If you have only one device on a cable always set its jumper as the Master never as the Slave Before PX 760A Installation How to Install the PX 7...

Page 33: ...ffer full In this case the buffer may become empty and a buffer underrun error may occur However because it is equipped with Buffer Underrun Proof Technology your PX 760A can still make successful cop...

Page 34: ...e PX 760A B Hard disk connected as Master device and CD ROM or DVD ROM drive connected as Slave on the primary IDE port nothing connected to secondary IDE port Set the mode jumper to Master and connec...

Page 35: ...llation How to Install the PX 760A C Hard disk connected as Master device on primary IDE port nothing connected to secondary IDE port Set the mode jumper to Master and connect the PX 760A as Master to...

Page 36: ...o Install the PX 760A D System uses special Cable Select cables all devices are jumpered for Cable Select Set the PX 760A s mode jumper to CSEL and connect the drive to the end of the cable from the c...

Page 37: ...to use the CSEL signal from the IDE interface for configuration purposes This signal automatically selects the correct Master Slave setting for the drive Figure 12 Configuring the PX 760A drive for Ca...

Page 38: ...ave an Ultra DMA IDE chipset the computer may hang or crash with the PX 760A set to the default Ultra DMA setting If this happens change the PX 760A to multiword DMA mode by adding the spare jumper to...

Page 39: ...drive and install the PX 760A You must make a minimum of two cable connections to your PX 760A The two cable connections that you must make are IDE cable Power cable There is also an optional digital...

Page 40: ...en bay If the drive fits tightly with little or no clearance on either side of the drive you will not have to use mounting rails The drive can be mounted directly into your computer Go to step 6 NOTE...

Page 41: ...d 6 Plug one connector of the 80 conductor IDE ATA cable into the IDE connector on the rear panel of the drive before you insert the drive into your computer Then thread the cable through the front of...

Page 42: ...ould fit into a slot in the middle of each connector of the motherboard your PX 760A drive and any other internal IDE peripherals 8 Double check your work You must ensure the side of the IDE cable wit...

Page 43: ...the digital audio output connector pins on the PX 760A back panel to the sound board This cable is not supplied by Plextor 11 Mount the PX 760A drive in the computer using the four screws that were su...

Page 44: ...Section 2 Installing the PX 760A Internal ATAPI Drive 36 PX 760 Installation and Users Manual This page intentionally left blank...

Page 45: ...connection must support the ATAPI command set Some computer motherboards have SATA RAID Redundant Array of Independent Discs chipsets that do not support the ATAPI command set used by optical disc dri...

Page 46: ...uring standby and when Buffer Underrun Proof Technology is operational Illuminated yellow green and amber when AUTOSTRATEGY is operational Emergency eject hole If the automatic eject button does not w...

Page 47: ...wer connector Connects to your computer s 15 pin SATA power cable to provide DC 5 volts and 12 volts to the PX 760SA NOTE If your computer has only 4 pin power connectors use the SATA power cable adap...

Page 48: ...nstallation and Users Manual PX 760 Quick Installation Guide Save Your Box Be sure to save the box after you have installed your drive The box and its packaging material were designed and drop tested...

Page 49: ...y The empty pins mean the drive is set to Ultra DMA This setting should work in most cases so you don t have to do anything more With some personal computers that do not have an embedded non RAID Seri...

Page 50: ...drive can be mounted horizontally or vertically If you don t have an empty bay remove the existing DVD ROM or CD ROM drive and install the PX 760SA You must make two cable connections to your PX 760S...

Page 51: ...re 21 Removing a typical computer s cover 3 Remove the cover panel from the bay that will hold the drive To remove the cover panel pop it out by pressing outward lightly In some older computers you ma...

Page 52: ...u need rails you can obtain them from the computer manufacturer or from a computer supply retail or mail order store 5 If you must use mounting rails fasten the rails to the lower pair of holes as sho...

Page 53: ...the bay and ensure the side rails are attached properly Figure 24 Cable connections for an internal SATA drive NOTE Your computer s SATA connection must support the ATAPI command set Some computer mot...

Page 54: ...ur computer is equipped with 15 pin SATA power cables you can connect a power cable directly to the PX 760SA drive If your computer s power cables have only 4 pin power connectors use the 4 pin SATA p...

Page 55: ...DVD R DL dual layer and DVD RW Your PX 760 can read and write either media format in single layer or double layer media It supports all these types of DVD media Digital Video Discs You can immediately...

Page 56: ...R writing speed you must use certified 48X media and to achieve 24X CD RW writing speed you must use Ultra Speed CD RW media Remember Using Normal Speed CD RW discs that is NS RW media you can rewrite...

Page 57: ...using your hand is not recommended and risks damage or premature wearing of the mechanism Handling DVD and CD Media Take care when handling blank CD and DVD media Dust scratches and fingerprints on ei...

Page 58: ...Cleaning Discs For proper read and write performance your discs must be clean Trying to record on a dirty disc may result in a failed session and ruin the disc To clean the disc wipe the disc using a...

Page 59: ...setting is inserted into the drive the drive is automatically set to that region code If you later insert a DVD with a different region code you are prompted to either accept changing the new region...

Page 60: ...e you information about the drive s operation When you are writing to a CD R or CD RW disc the color and blink rate of the front panel LED indicator indicate the speed of writing as follows Operation...

Page 61: ...STRATEGY Yellow green amber Blink 200ms Switching to SpeedRead for Video Playback When you are playing a DVD Video disc that has CSS copy protection via the Content Scrambling System the PX 760 normal...

Page 62: ...Section 4 Using Your PX 760 54 PX 760 Installation and Users Manual This page intentionally left blank...

Page 63: ...In this case If your drive is still in warranty and you are experiencing problems send the drive to Plextor See Returns on page 91 If your drive is out of warranty before returning the drive for repa...

Page 64: ...leshooting a possible problem with your PX 760 drive please visit our web site at 8www plextor com to check if you have the latest firmware To obtain new firmware for your drive 1 Go to the Plextor we...

Page 65: ...ency eject tool to open the drive 1 Make sure power to the drive is OFF That is turn off your computer 2 At the front of the drive insert the emergency eject tool or a paper clip or other thin rigid o...

Page 66: ...dy installed in a computer turn the computer power OFF and open the computer case 2 If necessary remove cables from the rear of the PX 760 and remove the drive You may be able to gain access to the ne...

Page 67: ...te slightly to release it from the hooks Pry a hook away from the tray and press down When both hooks are released remove the mask by pressing it off the disc tray Figure 31 Unhook the tray mask and p...

Page 68: ...ocate the catch at the top front of the drive 8 With the drive right side up release the two side bezel hooks To release the hooks press inward using the angled portion of the eject tool Do this only...

Page 69: ...ide the bezel forward to remove it Figure 35 Pull forward gently to remove the front bezel CAUTION Do not touch any of the internal components that are visible 10 Position the new bezel in front of th...

Page 70: ...ubleshooting If you have problems during or right after installation of your drive first make sure the drive is recognized If you still have problems visit the Plextor web site for tips and troublesho...

Page 71: ...ify the SATA chipset supports the ATAPI Command set Use your computer s motherboard BIOS setup program to enable SATA IDE ATAPI as needed for your configuration Note that if your computer s SATA chips...

Page 72: ...computer s cover An extra jumper supplied A blank piece of Plextor recommended DVD R DVD R or CD R media See page 78 or visit our web site The self test will write to this media so you won t be able t...

Page 73: ...eave it in place If the jumper is on the Slave position leave it in place If the jumper is on the Cable Select position move it to the Master position 5 Install an extra jumper so that both the Master...

Page 74: ...ns to perform the self test diagnostics on the PX 760A 9 Insert a blank Plextor recommended DVD R or CD R disc Be sure to use only media of the type recommended by Plextor If the LED indicator blinks...

Page 75: ...r cannot be detected properly 11 If the disc was not ejected automatically press the eject button to eject the disc 12 Turn off the computer power 13 Reset the mode jumper at the rear of the PX 760A t...

Page 76: ...e able to use this disc again This tests three functions of the drive writing at maximum speed continuous playback at maximum speed and random access To perform the self test 1 Turn the computer s pow...

Page 77: ...able the self test diagnostics 4 If you removed the drive for access to the cable and self test DMA jumper slide it back into the computer and reconnect the power cable to the drive Do not connect the...

Page 78: ...een One green blink indicates a write or read error Two green blinks indicate an initialization error Three green blinks indicate the disc is not blank or cannot be detected properly 9 If the disc was...

Page 79: ...dia A Recommended media are recordable or rewritable CD and DVD media that have been tested by Plextor and found to operate well consistently from one manufacturing lot to another For each drive Plext...

Page 80: ...can activate deactivate and delete entries in this separate AUTOSTRATEGY database You can also view and save or print the list of database entries With PlexTools Professional you have full control ove...

Page 81: ...ting also indicates you can write this media at 16X and still achieve good quality although perhaps not as high as at the recommended speed Just because the vendor rates a disc for a certain speed doe...

Page 82: ...Section 6 Frequently Asked Questions 74 PX 760 Installation and Users Manual This page intentionally left blank...

Page 83: ...Eject Eject button manual emergency eject software eject LED Indicator Yellow when initializing reading or ejecting disc Green during standby and when Buffer Underrun Proof Technology or Lossless Lin...

Page 84: ...Mixed CD CD Extra Multi session CD Packet Write CD Method 1 Method 2 Bootable CD Write Methods DVD R RW DVD R DL DVD R Disc at once DAO multi session incremental recording DVD RW Random access write s...

Page 85: ...ification Version 1 1 1 2 DVD R Part 1 Volume 1 Basic Format Version 1 3 DVD R DL Part 2 Basic Format Specification Version 1 0 DVD RW Part 1 Volume 1 Basic Format Specification Version 1 3 Part 1 Vol...

Page 86: ...list and determining the optimum write strategy for that particular media type The results are listed as recommended media and are also assembled into a media catalog and stored in firmware in Plextor...

Page 87: ...otection via the Content Scrambling System is loaded the PX 760 slows its playback speed to reduce drive noise Read Speed CD Speed Mode 1 Discs Mode 2 Discs CD DA Discs 20 48X CAV Stamp R 48X with Spe...

Page 88: ...ntinued Write Speed DVD R RW Speed R RW R DL R DL R RW 7 18X CAV 6 16X CAV 6 12X PCAV 6 10X PCAV 6X 8X CAV 6X CLV 4X CLV 2 4X CLV 2X CLV 1X CLV Write Speed CD R RW Speed CD R Ultra Speed CD RW Media H...

Page 89: ...24 CLV 2X 2770 CLV 2770 CLV 1X 1385 CLV CD Transfer Rate Speed Write KB s Read KB s 48X 3150 7290 CAV 3000 7200 CAV 40X 2600 6000 CAV 32X 3150 4800 PCAV 2080 4800 CAV 24X 3000 3600 PCAV 1600 3600 CAV...

Page 90: ...degrees Operating Temperature 5 to 40 degrees Celsius Operating Humidity 20 to 80 non condensing Storage Temperature 40 to 60 degrees Celsius Storage Humidity 20 to 95 non condensing Acoustic Noise Pl...

Page 91: ...te 0 5G0 Pk 5 300Hz DVD write 0 5G0 Pk 5 300Hz Shock Non operating Permissible acceleration range cm sec Bottom 594 0 Top 420 0 Left 507 9 Right 507 9 Front 462 5 Rear 462 5 Power off without disc Ele...

Page 92: ...ations for the PX 760A Internal ATAPI Drive Minimum System Requirements PX 760A Internal ATAPI Drive Computer Pentium 4 1 4 GHz or equivalent NOTE For real time MPEG 2 capture and burning Easy Media C...

Page 93: ...700 mA Peak current 2 3 A 1 7 A Power Consumption Average 22 2 W for DVD read write IDE Interface Connector IDE bus 40 pin flat ribbon type Interface complies with ATA ATAPI 5 Must use 80 conductor ID...

Page 94: ...x 1 63 x 6 69 146 mm x 41 3 mm x 170 mm Weight 2 2 lbs 1 0 kg Host Interface PX 760A Internal ATAPI Drive Type ATA ATAPI 5 compliant PIO Transfers Modes 0 4 Multiword DMA Transfers Modes 0 2 Ultra DMA...

Page 95: ...n image mode or 10 GB of free space to create DVD images For more accurate guidelines see the help files or documentation for the recording software you re using Interface Serial ATA 1 0 Must support...

Page 96: ...75 x 1 63 x 6 69 146 mm x 41 3 mm x 170 mm Weight 2 2 lbs 1 0 kg Host Interface PX 760SA Internal SATA Drive Type Serial ATA Generation 1 Data Connector Serial ATA Power 15 pins signal 7 pins Serial A...

Page 97: ...ur web site to assist you in troubleshooting the problem on your own NOTE We encourage you to go the Plextor web site www plextor com before attempting to contact Technical Support The answers to the...

Page 98: ...d select the tech support option Before You E mail or Call for Support Please gather as much of the following information as possible before contacting us The serial number and TLA top level assembly...

Page 99: ...ve 4 Write the RMA number in large bold numbers on the outside of the box and ship it to Plextor Contacting Plextor s RMA Department You can contact our RMA Department and request RMA forms at rmasupp...

Page 100: ...outside of the shipping box Any drive sent to Plextor without an RMA number will not be accepted NOTE The RMA number must be clearly visible on the outside of the shipping box Drives must be sent post...

Page 101: ...any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or exp...

Page 102: ...States For a drive originating outside of the United States the customer is responsible for shipping costs in both directions NOTE Warranty validity is limited to that applicable in the location where...

Page 103: ...elect replacing 20 IDE 31 34 IDE ATA 13 power 31 42 power for drive 21 SATA 42 cable connections PX 760A 35 PX 760SA 45 cable select 17 28 29 85 cable for 20 configuring PX 760A for 29 identifying 20...

Page 104: ...1 PX 760SA 38 cover panel bay 32 43 CSEL See cable select CSS See content scrambling system D data buffer 75 diagnostics PX 760A 64 diagnostics PX 760SA 68 digital audio output 85 connector 12 35 85 D...

Page 105: ...EMC standards 84 emergency eject hole 12 38 57 emergency eject tool 12 13 38 40 57 error rate specification 83 F FAQs 71 features 3 CD R 6 DVD 5 firmware obtaining 56 upgrading 4 56 71 flash memory 4...

Page 106: ...intenance 55 master 17 24 85 cable select 20 PX 760A as 21 setting drive as 21 setting in BIOS 63 setting mode jumper 22 media 47 care and handling 49 CD R 48 CD RW 48 DVD 47 DVD R DL 47 DVD RW 47 DVD...

Page 107: ...pers rear panel 12 contents of box 13 controls front panel 11 determining IDE configuration for 17 dimensions 86 DMA jumper setting 30 host interface 86 inquiry string 86 installation 11 16 26 27 inst...

Page 108: ...1 92 ROPC See running optimum power control running optimum power control 6 S safety standards 84 SATA interface connector 45 screws mounting 35 46 secondary IDE port 18 SecureRecording 6 security sti...

Page 109: ...30 PX 760SA set to 41 support 3 86 88 ultra speed CD RW media 48 write speed 48 80 upgrading firmware 4 56 71 V VariRec 3 vibration specification 82 video playback speed 5 53 W wake mode 82 warranty...

Page 110: ...Index 102 PX 760 Installation and Users Manual Y yellow book 77 Z zero link 5...

Page 111: ...PX 760 Installation and Users Manual 103 Notes...

Page 112: ...PLEXTOR CORP 48383 Fremont Blvd Suite 120 Fremont CA 94538 6509 Phone Fax E mail 510 440 2000 510 651 9755 info plextor com www plextor com...

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