PlexWriter 8/8/24U Installation and Users Manual
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5. Maintenance and Troubleshooting
This chapter explains maintenance and troubleshooting procedures for your
PlexWriter drive.
With proper maintenance, you can prevent problems. If problems arise, you can
often solve many simple problems on your own, rather than wait for assistance from
a Plextor representative.
TIP: Read all of the section that pertains to you (PC or Macintosh). Many of the
problems discussed happen only rarely, and others may seem as if they do not
pertain to you. However, if you are familiar with the variety of problems that can
occur, you will be better prepared to deal with them if they do occur.
Displaying the Serial Number
In addition to being able to view the serial number on the PlexWriter itself, you can
view the serial number in Windows.
To display the serial number:
1. Open My Computer.
2. Right-click on the icon for the PlexWriter drive and select Properties.
3. Select the Details tab and view the drive’s serial number.
Upgrading Firmware
Plextor creates firmware revisions to meet the peculiar needs of large computer
manufacturers. It is rare that these will impact the performance or operation of your
PlexWriter drive. However, we advise that our customers always update drives with
the latest available firmware. Before troubleshooting a possible problem with your
drive please make sure to visit our web site at www.plextor.com to check if you have
the latest firmware.
NOTE: The current recommended media lists are matched to the current firmware
revision of the drive. So it’s best to keep your Plextor drive’s firmware up to date.
To obtain new firmware for your PlexWriter drive:
1. Go to the Plextor web site at www.plextor.com.
2. Look for firmware upgrades in the Support area, on the Downloads page. There
is a description of the latest firmware revision and its intended use.
3. Download the firmware to your computer.
