Plextor PlexWriter 40/12/40A, Installation And User Manual

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Appendix B: Technical Support
42
PlexWriter 40/12/40A Installation and Users Manual
Before You E-mail/Log On/FAX/Call
Please gather as much of the following information as possible before contacting us.
•
The serial number and TLA number of your PlexWriter. Your serial number can
be found both on the warranty card that accompanied the drive and on a label on
the drive itself. The TLA number appears both on the drive label and on a sticker
at the rear of internal drives.
•
The latest version of firmware you loaded onto the drive, if applicable.
•
The version of the Windows, Mac, or UNIX operating system you are using.
•
The brand name and model number of your computer (e.g., Dell 466/NP, Micron
P66PCI Powerstation, ALR Evolution V, Apple Macintosh, Performa 575, etc.).
•
The type of VGA, Super VGA, or other graphics board you use.
•
Brand name and model number of any other peripherals you have installed or
connected to your computer (e.g., CD-ROM, scanner, fax board, network board).
Returns
You must receive an RMA (Returned Materials Authorization) number before any
Plextor drive can be returned for repair or replacement.
You can contact our RMA Department and request an RMA number and RMA
forms at rmasupport@plextor.com; or by calling us at 800-886-3935; or by fax at
510-651-9765. Forms are also available on Plextor’s web site, in the
Support/Warranty section.
Any drive sent to Plextor without an RMA number will not be accepted. Be sure to
write the RMA number on the outside of the shipping box.
NOTE: The RMA number must be clearly visible on the outside of the shipping box.
Drives must be sent postage prepaid. We recommend that you insure your shipment,
as Plextor cannot be held responsible for any damage that may occur during
shipment.