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Bad Connection Between the CD-ROM Drive and the SCSI Interface Board

Inspect the cable, drive, and interface board for recessed, broken or bent pins. If a
ribbon cable is used, inspect for any signs of distress, such as kinking. Ensure the red
stripe side of the ribbon cable plugs into pin 1 on both the drive and the interface board.

Audio CD Disc in the Drive

Plextor CD-ROM drives are capable of playing high-quality audio when used with
appropriate audio playback software, or when the drive is set to Music CD Player
Mode (see Chapter 12). However, since audio compact discs do not have computer
data, typing computer commands while an audio CD is in your drive will result in an
error message.

Disc in Caddy Upside Down

Remove disc from caddy and reinsert label side up.

13.2 PC Compatibles: Existing Installations

Symptoms

Additional Symptom

Invalid Drive Specification

Interface Board Driver Fails to 

No Device Found

Recognize the CD-ROM Drive

Drive Not Responding

Possible Causes and Solutions

Drive Is Not On

If you have a PX-65CS external drive, check that its front-panel power switch is ON.
If the drive is the PX-63CS internal model, ensure the power cord from your computer’s
power supply is plugged firmly into the drive power connector. Power is applied
correctly if one of the front panel LEDs is on.

Bad Connection Between the CD-ROM Drive and the SCSI Interface Board

Inspect the cable, drive, and interface board for recessed, broken or bent pins. If a
ribbon cable is used, inspect for any signs of distress, such as kinking. Ensure the red
stripe side of the ribbon cable plugs into pin 1 on both the drive and the interface board.

Improper SCSI Bus Termination

Ensure that only the peripheral at the end of the internal SCSI cable and/or the last
peripheral in a daisy chain of external devices is terminated (see Chapter 7). Some

CHAPTER 13 ---- Troubleshooting

56

  PX-63CS/PX-65CS OPERATION MANUAL

Summary of Contents for PL-6P3

Page 1: ...tandard caddy is made of plastic and has a metal shutter on its bottom which slides open and shut Use of a non standard caddy e g onewhichlacksametalshutteronitsbottom isnotrecommended Fortheirprotect...

Page 2: ...idity Drop the caddy or subject it to shock Open the shutter manually The caddy s shutter opens automatically when the caddy is inserted into the CD ROM drive Loading the Caddy into the Drive 1 Open t...

Page 3: ...ng the Disc If the disc is merely dusty you may use a commercially available dust removal spray such as Dust Off or Vari Air to blow dust particles off the disc After removing the dust particles you m...

Page 4: ...e button to begin AUDIO play Once the AUDIO is playing push the play button once for track advance or hold down the button for more than 1 second to begin a fast forward search ffwd To eject the caddy...

Page 5: ...mes bundled with Future Domain SCSI interface boards CD Player which usually comes bundled with Adaptec SCSI interface boards or CD Audio which is part of the CorelSCSI software package These utilitie...

Page 6: ...ack It has no impact on the volume level of the rear panel audio outputs PX 63CS or PX 65CS PX 65CS CHAPTER 12 How to Play Audio CDs on your Drive Stereo Mini Plug To Headphone Jack Audio Amplifier Au...

Page 7: ...computer Take note of this message Then runthetest diagnostic programthatprobablyisincludedwiththedevicedrivers for your SCSI interface board Follow the instructions given in the SCSI interface board...

Page 8: ...your problem after reviewing the relevant sections of this chapter please contact Plextor s Technical Support Department See Chapter 14 for information on how to prepare for and then make contact wit...

Page 9: ...drive One reason then that you might not hear sound when playing a CD ROM disc is that a soundboard is required These discs use only sound card audio not CD audio To help you determine if you are hav...

Page 10: ...h soundboard has different settings for each input source including one for CD Audio Run your soundboard s mixer program and verify that the volume is turned up Bad Soundboard Audio Cable If you have...

Page 11: ...be loaded properly an error message will normally be displayed on the screen Try rebooting the computer Watch as the CONFIG SYS file executes and look for an error message to appear You can press the...

Page 12: ...AT files 2 Reboot the computer and ensure that the CD ROM device driver recognizes the SCSI interface board 3 Turn off the computer and reinstall each peripheral and its device drivers one at a time 4...

Page 13: ...arlier version will result in an INCORRECT DOS VERSION message A copy of MSCDEX EXE ver 2 22 is included with DOS 6 0 You can find this file in your C DOS directory If you previously had loaded MSCDEX...

Page 14: ...nds Sent to the Drive Result in CDR101 Error Possible Causes and Solutions Defective Caddy A warped or damaged caddy can cause a CDR 101 error message Try using another caddy and see if this eliminate...

Page 15: ...alid Drive Specification Interface Board Driver Fails to No Device Found Recognize the CD ROM Drive Drive Not Responding Possible Causes and Solutions Drive Is Not On If you have a PX 65CS external dr...

Page 16: ...hercontaminantsordeepscratchesonthedisc ssurfacemayprevent the drive from reading data Read Chapter 11 to learn how to clean CD ROM discs You should also review the low performance symptom discussed o...

Page 17: ...e changing the setting of the rear panel switches Symptom Additional Symptom CDR101 Not Ready Reading Drive X All Commands Sent to the Drive Result in CDR101 Error Possible Causes and Solutions Audio...

Page 18: ...t mastered in the High Sierra or ISO 9660 formats Symptom Additional Symptom CDR103 Not High Sierra Format Occurs Regardless of the Discs Used Possible Causes and Solutions Incorrect Jumper Setting Yo...

Page 19: ...fingerprint or other contaminants or deep scratches on the disc s surface may prevent the drive from reading data See Chapter 11 to learn how to clean CD ROM discs You should also review the low perfo...

Page 20: ...urn to six speed mode It is also possible that the disc is dirty Please refer to page 44 for instructions on how to clean your CD ROM disc Symptom Disc is Ejected After Being Inserted ON BUSY Light Fl...

Page 21: ...from your System Folder and the ones copied from the CD ROM device driver disk If the CD ROM drive functions correctly reinstall the INITs one at a time restarting the Macintosh after each one until t...

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