Plextor ConvertX PX-AV100U, Installation And User Manual

Page: 65 / 80

Appendix B: Technical Support
Plextor ConvertX PX-AV100U Installation and Users Manual
59
Returns
In the unlikely event that you need to return a digital video converter to
Plextor, you need an RMA (Returned Materials Authorization) number.
You need this number before any Plextor product can be returned for
repair or replacement. Here’s how you get an RMA number and return
your digital video converter:
1.
Contact Plextor Technical Support. You will receive assistance in
troubleshooting your system. If the ConvertX is determined to be
defective, you will receive a Tech Support Ticket Number.
2.
Locate the RMA request form at:
https://www.plextor.com/english/support/rma_request_form.htm.
Complete the form, providing the Technical Support Ticket number
and details of the ConvertX failure. After completing the form, click
the Submit button.
IMPORTANT NOTE : The RMA form will not be processed without the
Tech Support Ticket Number.
3.
Plextor will then return the RMA form to you via e-mail, with the
RMA number and shipping information included.
4.
When you receive the RMA number, pack the Plextor ConvertX
securely in a box, and include the RMA form as a packing slip.
5.
Write the RMA number in large letters on the outside of the box, and
ship the box and the ConvertX to Plextor.
Contacting Plextor’s RMA Department
You can contact our RMA Department and request RMA forms at:
•
rmasupport@plextor.com
•
Or by fax at 510-651-9765
•
Or by calling us at 800-886-3935