Plextor 401240SE Installation And User Manual Download | Manualshive

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Section 4: Maintenance and Troubleshooting

40

PlexWriter 40/12/40S Installation and Users Manual

After the Self-Test

If you discover a problem with the PlexWriter drive, do not attempt to service the
drive yourself. Contact us to get an RMA number and take steps to return the drive to
Plextor. See page 48 for details.

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Summary of Contents for 401240SE

Page 1: ...INSTALLATION AND USERS MANUAL SCSI CD R CD RW DRIVE APRIL 2003 Models PX W4012TS Internal PX W4012TSe External ...

Page 2: ...of such revision or change This manual is copyrighted all rights reserved It may not be copied photocopied translated or reduced to any electronic medium or machine readable form without Plextor s prior permission Manual copyright 2003 Plextor Corp Third edition April 2003 Licenses and Trademarks Plextor and the Plextor logo are registered trademarks of Plextor Corp and PlexWriter PoweRec is a tra...

Page 3: ...ich the receiver is connected Consult the dealer or an experienced radio TV technician for help Any changes or modifications should be approved by the party responsible for compliance with FCC Rules otherwise the user loses authority to operate the equipment LASER INFORMATION These products have been designed and manufactured according to IEC 60825 1 on the safety of laser products This product co...

Page 4: ...derungen der Postverfügung Nr 243 1991 Wird das Gerät innerhalb einer Anlage zusammen mit anderen Geräten betrieben so muss bei Inanspruchnahme der Allgemeinen Betriebs genehmigung nach der BMPT AmtsblVfg Nr 243 1991 die gesamte Anlage folgenden Richtlinien entsprechen Grenzwertklasse B der EN55022 Auflagen nach 2 der BMPT AmtsblVfg 243 1991 Dies ist bei der Zusammensetzung einer Anlage z B Comput...

Page 5: ...e to Change My PlexWriter s SCSI ID Number 10 Do I Have to Change My PlexWriter s SCSI Termination Setting 12 Do I Have to Change Other PlexWriter SCSI Settings 13 Setting Jumpers on a PlexWriter Internal SCSI Drive 14 Setting Switches on a PlexWriter External SCSI Drive 17 Install a PlexWriter Internal SCSI Drive 18 Record the Serial Number and TLA Code 18 Mount the PlexWriter Internal SCSI Drive...

Page 6: ...ware 35 Troubleshooting 35 Using the Self Test Diagnostics 36 Performing the Self Test on an Internal Drive 36 Performing the Self Test on an External Drive 38 After the Self Test 40 Appendix A PlexWriter Specifications 41 Appendix B Technical Support 47 How to Contact Plextor Technical Support 47 Before You E mail Log On FAX Call 48 Returns 48 Contacting Plextor s RMA Department 49 Packing Your D...

Page 7: ...doesn t seem to be covered please contact us See Appendix B Technical Support for the different ways you can contact us You will be connected to our friendly helpful band of tech support engineers What might seem like an uncooperative drive to you could very well be a 30 second repair to them But we will never know unless you contact us Meet Your PlexWriter 40 12 40S The PlexWriter 40 12 40S is a ...

Page 8: ...aser power for the optimum write strategy PoweRec Plextor Optimized Writing Error Reduction Control PoweRec extends OPC and ROPC to adjust laser power and writing speed so they re at the optimum settings for that particular disc VariRec Lets you record at low speeds 1X and 4X for highest quality while providing user adjustment of the recording power above or below a default level This adjustment l...

Page 9: ...ernal drive only Quick install guide Extra jumpers for setting drive options internal drive only 1 piece of approved CD R media Plextor CD with authoring software bundle PlexWriter 40 12 40S Installation and Users Manual AC power cord external drive only If your drive came pre installed some or all of the items above may have been installed and may not be separately available See the Plextor web s...

Page 10: ... Features and Controls Use these illustrations to become familiar with your drive s controls and features Front Panel Internal SCSI Drive Figure 1 Front Panel of the PlexWriter 40 12 40S Internal Drive Front Panel External SCSI Drive Figure 2 Front Panel of the PlexWriter 40 12 40S External Drive ...

Page 11: ... is ON and no disc is in drive Green flashing when disc is being read Green when BURN Proof active during writing WRITE L indicator Amber when recording CD R discs at 1X 24X speed or CD RW discs at 4X or 10X speed WRITE H indicator Amber when recording CD R discs at 32X and 40X speed or CD RW disc at 12X speed Blink interval 40 millisecond blink interval Recording CD R at 40X 80 millisecond blink ...

Page 12: ...mber see page 10 for details PRTY Parity In some cases you may need to turn parity off see page 13 TERM SCSI termination In some situations you may need to set this jumper to turn the PlexWriter s SCSI termination off see page 12 for details TEST For factory use only Do not change this setting BLOCK Block size You may need to change this setting if you are working in a UNIX environment and want to...

Page 13: ...you PRTY Parity In some cases you may need to turn parity off see page 13 TERM SCSI termination In some situations you may need to set this jumper to turn the PlexWriter s SCSI termination off see page 12 for details TEST For factory use only Do not change this setting BLOCK Block size You may need to change this setting if you are working in a UNIX environment and want to boot from your PlexWrite...

Page 14: ...not put your computer monitor or anything weighing more than 30 lbs on top of a PlexWriter external drive Keep the area around your drive clean from dust smoke and other contaminants Do not allow moisture or liquids including water or cleaning fluids to touch the drive Thinner benzene or alcohol based solvents can mar your drive s surface Do not drop or jolt the drive Do not attempt to open the dr...

Page 15: ...ickstart SCSI Installation For Experienced PC Users Only If you ve installed computer peripherals before you re in luck with the PlexWriter drive Use this quickstart installation designed to get you up and running quickly Scenario 1 You purchased a Plextor PlexWriter drive the PlexWriter is your only SCSI peripheral and you have a Windows operating system What to do Purchase and install a Plug and...

Page 16: ...ting most likely in an older UNIX system Do I Have to Change My PlexWriter s SCSI ID Number Your PlexWriter SCSI drive is shipped from the factory with its SCSI ID number set to 4 The SCSI interface lets you chain several SCSI peripheral devices to a single SCSI interface board or to the SCSI port or SCSI adapter of an Apple computer with no loss of performance Quickstart Installation Continued Sc...

Page 17: ... have to worry about setting SCSI ID numbers SCAM sets up SCSI addresses automatically If SCAM is enabled when you turn on your computer the SCSI interface board detects whether there is SCSI ID conflict between multiple devices Because your PlexWriter also supports SCAM the drive automatically resets its SCSI ID internally to avoid any conflict with other devices SCAM overrides any hardware setti...

Page 18: ...e PlexWriter is positioned as the last peripheral in a chain don t change the PlexWriter s termination setting Leave it set to ON However make sure that any other peripheral devices on this chain have termination OFF or disabled NOTE The PlexWriter uses active termination Figure 5 What Termination Settings to Use You should change the PlexWriter s SCSI termination setting to OFF if Your PlexWriter...

Page 19: ...exWriter SCSI drive s switches or jumpers Use this table to help decide SCSI Switch or Jumper Setting Where to Set It PRTY Parity setting Leave this ON The parity check provided by the ON setting enhances the reliability of the SCSI bus Set to OFF only if your computer system another peripheral on the SCSI bus or the SCSI interface board specifically requests that parity be disabled TERM Terminati...

Page 20: ...o change any settings skip now to Install a PlexWriter Internal SCSI Drive on page 18 Factory SCSI Jumper Settings Figure 6 shows the factory settings of the SCSI jumpers The functions shown are ON if the jumpers are installed and OFF if the jumpers are removed Figure 6 Factory Settings for Jumpers at the Rear of the Internal SCSI Drive Changing SCSI Jumper Settings To remove a jumper pull it off ...

Page 21: ...mper diagram above To change the SCSI ID number follow the chart below Jumper Installed Across SCSI ID Number Pin 1 Pin 2 Pin 3 0 OFF OFF OFF 1 ON OFF OFF 2 OFF ON OFF 3 ON ON OFF 4 Factory setting OFF OFF ON 5 ON OFF ON 6 OFF ON ON 7 ON ON ON For example the factory setting for SCSI ID 4 is made by installing a jumper across Pin 3 of the jumper block leaving Pin 1 and 2 uncovered To set the SCSI ...

Page 22: ... ribbon cable In this case all devices between the SCSI host adapter board and the last peripheral on the opposite end of the ribbon cable should have their termination removed disabled or turned off If you have both internal and external SCSI peripherals both the internal and external connectors of your host adapter board are used then the termination of your SCSI interface board should be remove...

Page 23: ...etting of the external PlexWriter drive and other settings are controlled by DIP switches Figure 9 shows the factory settings of the rear panel dial and switches Figure 9 Factory Settings for Dial and DIP Switches on External SCSI Drive CAUTION Turn the drive s power OFF before changing the setting of the SCSI ID dial or the DIP switches Changing the SCSI ID If you already have another SCSI periph...

Page 24: ...e it set ON All other SCSI peripherals connected to the host adapter should have their termination removed disabled or turned off NOTE Most newer SCSI interface boards have Auto Termination so turning off its termination is unnecessary However you still must specify termination ON or OFF on the PlexWriter drive Install a PlexWriter Internal SCSI Drive This section explains how to install a PlexWri...

Page 25: ... SCSI cable If you purchased a SCSI interface board with a cable Use the SCSI cable that came with your SCSI interface board If the SCSI cable in your PC does not have a free connector If you already have one other SCSI peripheral such as a hard disk and your existing SCSI cable is already full remove that cable and replace it with a cable with more connectors such as the one shipped with the Plex...

Page 26: ...r remove it now following the directions provided by your computer s manufacturer Typically this involves loosening or removing several screws on the back panel of your computer and sliding off the cover Figure 11 Removing a Typical Computer s Cover 3 Remove the cover panel from the bay that will hold the PlexWriter drive To remove the cover panel pop it out by pressing outward lightly In some old...

Page 27: ...ide rails If you need rails you can obtain them from the computer manufacturer or from a computer supply retail or mail order store Most rail kits are specific to a particular type of PC case Check with the computer manufacturer to make sure you get the correct rail kit 5 If you must use mounting rails fasten the rails to the lower pair of holes as shown in Figure 13 In some instances you may need...

Page 28: ...SCSI Ribbon Cable CAUTION It is easy to accidentally plug your SCSI ribbon cable upside down into both your drive and SCSI interface board Be sure you match the red stripe along one side of the SCSI cable to Pin 1 on the interface board and Pin 1 on the drive Each connector on the ribbon cable has a key in the middle This key should fit into a slot in the middle of each connector of the SCSI inter...

Page 29: ...ormation about audio cables 10 Connect the SPDIF cable if your sound board is equipped with SPDIF and you wish to use the SPDIF digital audio output from your PlexWriter This cable runs from the right most set of pins on the jumper panel to the sound board Figure 15 shows how the optional SPDIF cable is connected to the jumper panel The SPDIF cable is not supplied by Plextor Figure 15 Installing t...

Page 30: ...d by Plextor You may damage the drive if you insert screws that are too long Install a PlexWriter External SCSI Drive To install a PlexWriter external SCSI drive decide which cables you use and whether you need to change the DIP switch and SCSI ID selector dial on your PlexWriter Also check whether you need to change settings such as termination on other SCSI peripheral devices CAUTION Install you...

Page 31: ...er 40 12 40S Installation and Users Manual 25 Connect a Single External SCSI Drive If you are installing a single PlexWriter external SCSI drive connect it as shown in Figure 17 Figure 17 Connecting a Single PlexWriter External SCSI Drive to a PC ...

Page 32: ...in Figure 18 Figure 18 Connecting Multiple External SCSI Drives or Peripherals NOTE Performance of SCSI devices may suffer if the total cable length in the SCSI chain exceeds 3 meters Assume cabling in the external case equals about 20 cm when adding up total cable length Quality of cabling is also important Use shielded cables when possible Also keep cable length as short as possible especially w...

Page 33: ... connection on your sound board to control your PlexWriter You may not be able to utilize high speed recording 40X due to the performance of the board If you need audio cables you will have to purchase them Refer to the table below Your PlexWriter Kit Audio Cables You May Need to Purchase How to Connect Audio Internal Drive MPC compliant audio cable Connect to MPC audio source and to AUDIO OUT con...

Page 34: ... kit from Plextor you ll get software packages that include this software A list of various software packages that you can use with your Plextor drive can be found in the Support Compatibility section of www plextor com SCSI Adapter Drivers You will need drivers that let your SCSI interface work with the Windows 95 98 Me 2000 or XP operating system If you have installed a SCSI interface board thes...

Page 35: ... CD R writing speed you must use certified 40X media and to achieve 12X RW writing speed you must use high speed RW media See Recommended Media on page 41 for a list of Plextor approved media at the time this manual was printed and see the Plextor web site at http www plextor com for an updated list You can write to high speed RW discs only on drives that support this new media Drives that are cap...

Page 36: ... wearing of the mechanism and your CDs Handling CD Media Take care when handling blank CD R and CD RW media Dust scratches and fingerprints on either side of the disc can cause write errors during recording When picking up or holding blank media you can either place your fingers along the outer edge of the disc or place one finger through the center hole and one finger on the outer edge Once you h...

Page 37: ...he Disc from the Center Outward HINT Keep your frequently used discs in jewel cases at all times to prevent them from becoming dirty or damaged Using the Writing Speed Indicators When you are writing to a CD or CD RW disc the color and blink rate of the front panel WRITE L and WRITE H indicators show the speed of writing as follows Writing Speed WRITE L Indicator WRITE H Indicator CD R at 40X 32X ...

Page 38: ...e first attempt Advantages of VariRec Technology This drive is equipped with VariRec Variable Recording technology a feature offered by Plextor that allows you to manually adjust the drive s laser power during the audio recording process NOTE In order for you to actually perform the adjustment VariRec must be supported by the recording software you re using Being able to adjust the laser power dur...

Page 39: ...VariRec Setting VariRec lets you increase or decrease the laser power by up to 2 degrees in either the positive or negative direction from this default You can change the laser power to do comparison testing with your CD player home auto or CD ROM drives to find the power setting that best suits you Changing the laser power changes the characteristics of the audio being written You can hear these ...

Page 40: ...Section 3 Using Your PlexWriter 34 PlexWriter 40 12 40S Installation and Users Manual This page intentionally left blank ...

Page 41: ...st available firmware Before troubleshooting a possible problem with your drive please make sure to visit our web site at www plextor com to check if you have the latest firmware To obtain new firmware for your PlexWriter drive 1 Go to the Plextor web site at www plextor com 2 Look for firmware upgrades in the Support area on the Downloads page There is a description of the latest firmware revisio...

Page 42: ...g for you What you ll need To perform the test you ll need Tools to remove the computer s cover The spare jumpers shipped with your drive A blank piece of Plextor recommended CD R media for the CD write read test See Recommended Media on page 41 or visit our web site To perform the CD write read test 1 Turn the computer s power OFF unplug it from its power source and open the computer to gain acce...

Page 43: ... TERM Pins 6 If you removed the drive for access to the SCSI cable and mode jumpers slide it back into the computer 7 Replace the computer s cover CAUTION Turning on the computer power without first replacing the cover can be dangerous to the computer s components and also to you Be aware of the danger of electric shock and do not touch any components inside the computer 8 While pressing the stop ...

Page 44: ... if you removed it for the test 14 Reconnect the SCSI cable to the PlexWriter drive If you removed the drive to gain access to the cable or jumpers replace the drive in the computer Then replace the computer cover Performing the Self Test on an External Drive This procedure details how to perform a self test procedure on an external drive What you ll need To perform the test you ll need A blank pi...

Page 45: ...commended by Plextor If the DISC indicator blinks amber three times the loaded disc is not a blank CD R disc Remove the disc and insert a blank Plextor approved CD R disc 8 The drive begins the diagnostic routine and the WRITE H and WRITE L indicators alternately blink The diagnostic routine takes approximately nine minutes Upon completion of the diagnostic you see the results Disc ejects If there...

Page 46: ...40 12 40S Installation and Users Manual After the Self Test If you discover a problem with the PlexWriter drive do not attempt to service the drive yourself Contact us to get an RMA number and take steps to return the drive to Plextor See page 48 for details ...

Page 47: ...atest updated list of certified 40X media see Plextor s web site at http www plextor com CD R 32X Ricoh Maxell Taiyo Yuden Mitsubishi Chemical Verbatim CD R 24X Ricoh Mitsui Chemicals Maxell Taiyo Yuden Mitsubishi Chemical Verbatim CD R 20X 4X Ricoh Mitsui Chemicals Mitsubishi Chemical Verbatim TDK Taiyo Yuden Maxell CD R 1X Ricoh Maxell Taiyo Yuden Mitsubishi Chemical Verbatim CD RW 12X Ricoh Mit...

Page 48: ...cates commercially pressed silver discs Write Speed CD R Data 40X Z CLV 20 24 32 40X 32X Z CLV 20 24 32X 24X Z CLV 20 24X 20X CLV 16X CLV 8X CLV 4X CLV 1X CLV Write Speed CD R CD DA 40X Z CLV 32X Z CLV 24X Z CLV 20 24X 20X CLV 16X CLV 8X CLV 4X CLV 1X CLV VariRec operates at 1X and 4X Write Speed CD RW 12X CLV 10X CLV 4X CLV High speed media 4X 10X 12X Normal speed media 4X Initialization Time 13 ...

Page 49: ...E L indicator Amber Recording CD R discs at 1X 24X speed or CD RW at 4X 10X speed WRITE H indicator Amber Recording CD R discs at 32X or 40X speed or CD RW at 12X speed Writing Speed L H CD R at 40X 32X OFF ON CD R at 1 24X ON OFF CD RW at 12X OFF ON CD RW at 10X 4X ON OFF Blink interval 40ms CD R recording at 40X 80ms CD R recording at 32X or CD RW recording at 12X Disc Loading Auto loading auto ...

Page 50: ...55V 0 1V at 10k ohms Jumper Switches SCSI ID parity termination test block size SPDIF digital audio output for input to SPDIF or Digital In input Rear Panel External Drive Power Switch Tumbler type 3A 250V Power Supply Input voltage AC 100 240V 50 60Hz Power requirements AC 100V Typically 14W during writing 14W during reading Peak OPC and spinup 27W AC 240V Typically 16W during writing 16W during ...

Page 51: ... 20MB s Async 5MB s Signal Line Low input voltage 0 8 V High input voltage 2 0V Terminator Active type Internal drive termination Enabled by installing a jumper across TERM connectors on rear panel External drive termination Enabled by moving TERM DIP switch to the on position SCAM SCAM Level 1 SCSI command Refer to Plextor SCSI command manual Inquiry string PLEXTOR sp CD R sp sp sp PX W4012S wher...

Page 52: ... SCSI Drive 5 75 lbs 2 61 kg Reliability MTBF 60 000 hours Power on duty cycle 15 8 hours day Read duty 70 write duty 30 Tray Loading 100 000 Load Unload Cycles Safety Standards Country Region Type Agency Standard USA Safety UL UL 1950 Laser FDA FDA 21 CFR EMC FCC FCC 15J Class B Canada Safety CSA CSA 22 2 No 950 Safety UL UL 1950 C UL mark Europe Safety CE IEC60825 Safety CE IEC60950 Laser CE IEC...

Page 53: ...e found quickly in the support area Select PlexHelper for online troubleshooting or FAQs for common questions If you have not been successful in your quest our Technical Support Department will help you solve problems that relate specifically to your PlexWriter drive In many cases a problem that appears to be caused by your PlexWriter actually originates in another part of your computer In such in...

Page 54: ...oard For PlexWriter SCSI drives the name and model number of your SCSI interface board e g Adaptec AHA 2940 Advansys ABP 930UA For PlexWriter SCSI drives the version of the software device drivers if any that came with your SCSI interface board This typically is found on the label of the floppy disk or CD ROM that contains the device drivers Returns In the unlikely event that you need to return a ...

Page 55: ...the original box Some of our customers have not held on to their boxes and have had to resort to less than secure methods to get drives back to us CAUTION Never ship the drive with a CD still in it If you did not receive a box for example your drive came pre installed in a computer we recommend you pay a packaging store such as Mail Boxes Etc to ship your drive If you don t have a packaging store ...

Page 56: ...Appendix B Technical Support 50 PlexWriter 40 12 40S Installation and Users Manual This page intentionally left blank ...

Page 57: ...eplacement goods or expense or inconvenience caused by service interruptions Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the unit To obtain warranty service you must contact PLEXTOR s Technical Support Department by calling 800 886 3935 They will attempt to diagnose and correct your problem by phone If the unit does not function properly t...

Page 58: ...40S Installation and Users Manual If You re Outside the U S or Canada Note that the warranty and RMA policy only apply to the United States and Canada If you are in South America contact your dealer or reseller for all warranty and RMA claims ...

Page 59: ...peed achieving maximum 29 CD R writing speed media for 1X and 4X 29 CD ROM playing 29 CD RW media 29 reading speed 1 writing speed 1 cleaning disc 31 closing tray 30 computer minimum 2 configuration minimum 2 41 connector audio output 6 connectors rear panel 44 connectors and jumpers rear panel 44 connectors and jumpers rear panel 6 controls front panel 4 43 rear panel 7 D data buffer 42 data conn...

Page 60: ...ce 35 media 29 care and handling 30 CD R 1X and 4X 29 recommended 41 size 41 supported 2 41 memory minimum 2 minimum configuration 2 41 MMC 3 command set 2 Mount Rainier 2 mounting position 8 18 29 mounting rails installing 21 mounting the drive 18 MRW See Mount Rainier MTBF 46 O ON READ indicator 5 43 OPC See optimum power control operating system 41 optimum power control 2 33 orange book 2 41 P ...

Page 61: ...ive 17 non SCAM compliant SCSI interface board and 11 SCAM compliant SCSI interface board and 11 setting 15 setting for external drive 7 setting for internal drive 6 SCSI interface board non SCAM compliant 11 SCAM compliant 11 SCSI interface connector 6 44 SCSI ribbon cable 19 connecting 22 SCSI termination changing 15 setting 12 13 setting on external drive 7 18 security sticker 3 self test diagn...

Page 62: ...ng and unloading 30 troubleshooting with self test diagnostics 2 36 38 U UDF support 2 Ultra SCSI 3 interface 2 41 UNIX settings for 6 7 13 upgrading firmware 2 35 V VariRec 2 32 changing setting 33 default setting 32 writing speed with 33 volume control 5 43 W wake mode 42 warranty 51 weight 46 Windows installing SCSI drivers in 28 operating systems supported 41 write formats 2 42 WRITE H indicat...

Page 63: ...PlexWriter 40 12 40S Installation and Users Manual 57 Notes ...

Page 64: ...PLEXTOR CORP 48383 Fremont Blvd Suite 120 Fremont CA 94538 6509 Phone Fax 510 440 2000 800 886 3935 510 651 9755 E mail info plextor com www plextor com ...

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