Frequently Asked Questions
What is the Capacity of the Pen’s Memory Bank?
The number of pages that can be stored in the memory bank depends
greatly on the image text, graphics, and scanning resolution. Note that
documents with heavy graphics and text consume more memory than
documents with no graphics and light text.
The table below estimates the number of pages that can be maintained in
the memory bank before you must download the images.
Scan DPI
# Pages (w/ light
Text/graphics)
# Pages (w/ heavy
Text/graphics)
@100 dpi
100 pgs
25 pgs
@200 dpi
50 pgs
12 pgs
Scan light does not turn on?
Ensure that both rollers are in contact with surface of document, and rolling.
Very smooth surfaces such as plastic coated sheets can sometimes effect
traction, & allow rollers to slip.
More even pressure in the center of the scanner at the button should help
eliminate most roller slippage issues.
Images are not readable?
If you are having problems scanning, see the troubleshooting tips and
suggestions on pg. 13 & 14:
All LED lights flashing simultaneously?
Depending on how many flashes there are it typically means that the DocuPen™
’s memory is full. Download the images to your PC.
See also pg. 38 Blinking LED Lights Error Conditions.
Do I need my computer to scan?
No you do not, you can take the scanner anywhere to scan, you will need a
computer to download your images when you want to see, print, or e-mail them,
and also to recharge the battery.
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DocuPen™ Operation Manual
3.
From the list of TWAIN-compliant scanners, select
PenTwain
,
and click the
OK
button.
Depending on how many other Twain compliant devices you may have only
one, or more.
You must select PenTwain source when you are using the DocuPen™
scanner.
If you have used another device prior, then that device will remain default till
you reselect PenTwain device. This is only the case if you have multiple
scanners.
If you only have DocuPen™ as a scanner then it will remain default, until
another device is added.
DocuPen™ Operation Manual
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