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Appendix C. Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using
ADE-3110 and some possible solutions to them. If you follow the suggested steps and
ADE-3110 still does not function properly, contact your dealer for further advice.
General Problems
Question 1
Can't connect to ADE-3110 to configure it.
Answer 1
Check the following:
•
ADE-3110 is properly installed, LAN connections are OK, and it is
powered ON.
•
Ensure that your PC and ADE-3110 are on the same network segment.
(If you don't have a router, this must be the case.)
•
If your PC is set to "Obtain an IP Address automatically" (DHCP client),
restart it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 10.0.0.3 to 10.255.255.254 and thus com-
patible with ADE-3110's default IP Address of 10.0.0.2.
Also, the Network Mask should be set to 255.0.0.0 to match ADE-3110.
In Windows, you can check these settings by using
Control
Panel-Network
to check the
Properties
for the TCP/IP protocol.
Configuration and Internet Access
Question 1
When I enter a URL or IP address I get a time out error.
Answer 1
A number of things could be causing this.
Try the following troubleshooting steps.
•
Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed IP Address, check the Network Mask, De-
fault gateway and DNS configured on PC.
•
If the PCs are configured correctly, but still not working, check
ADE-3110. Ensure that it is connected and ON. Connect to it and check
its settings. (If you can't connect to it, check the LAN and power con-
nections.)
