Standard Warranty
Summary
• Standard 1-year “repair and return” warranty
• Industry-leading 10-year backlight warranty on grayscale displays
*
• A 2-year backlight warranty on color displays
†
• Typical repair turnaround time of 10 business days
Standard Warranty Return Procedure
As a Planar Standard Warranty customer, you must follow the procedure
below if you have a non-functioning Dome EX display. The Planar customer
service staff will attempt to correct any minor issues that may be causing the
problem. Once Planar has determined that you have a non-functioning
product, Planar will arrange for return and repair of the non-functioning
product.
1 Contact Planar via the web at
http://www.planar.com/support
. In North
America, call (866) PLANAR1 (866.752.6271). In Europe, call +358 9 420 01
or send your info by fax to +358 9 420 0200. Have the model number, serial
number, and proof-of-purchase available.
2 Planar customer service staff will attempt to correct any minor issues that
may be causing the problem. If we are unable to correct the problem to
your satisfaction, we will issue a Return Material Authorization (RMA).
3 You must return the product, as specified, to Planar Systems. Planar will
validate the defect, repair the unit, and return the unit to you. The typical
turnaround time is 10 business days.
* If, within 10 years of initial purchase, the maximum output of the Dome EX
grayscale display is determined by Planar Systems to be less than 300 cd/m
2
,
Planar will repair or replace the display at the its sole discretion.
† If, within 2 years of initial purchase, the maximum output of the Dome E3c
display is determined by Planar Systems to be less than 200 cd/m
2
, Planar will
repair or replace the display at the its sole discretion.
