Scale Issues
If the scale icon is grayed out and cannot be
selected, or if the scale icon can be selected, but
does not update to reflect the weight from the
scale, this indicates that:
l
The scale being used is not compatible
with SendPro®.
l
The scale app has not been installed.
l
There is nothing on the scale.
l
There is a USB hub between the scale
and the computer.
Ensure that the compatible scale is installed:
70lb/30Kg USB scale (item number SL-397-D)
Ensure that the scale app is installed. For details,
see Install the Scale.
If the scale icon in is grayed out, place an item on
the scale. The scale icon should then display the
weight of the item on the scale.
Ensure that the USB cable is connected directly
from the scale to the computer.
Do not use a USB hub between the USB scale
and the computer.
Note-
When the scale is connected to a
computer with the USB cable, the power
button on the scale will be disabled. The power
button is only used when the scale is powered
with a 9-volt battery. There is no need to use a
battery if the scale is connected to the
computer with a USB cable.
Scale value is under zero. Recalibrating scale
When attempting to use the USB scale with
SendPro® Online , if the scale displays a
negative weight, follow these steps to re-zero the
scale:
1. On the bottom of the scale are 4 or 6 feet.
Ensure that the feet are not loose or
missing.
2. Ensure that the scale is on a flat, level
surface.
3. Remove any items on the scale or
touching the scale.
4. Press and release the zero button to zero
the scale.
If the scale will not zero, or if the weight is
fluctuating, there may be vibrations or air
currents in the area that are preventing the scale
from maintaining a steady weight. Try moving the
scale to a different location to determine if
vibrations or air currents are causing the scale to
display a negative weight.
visit the
section of this document to
read about important Safety considerations.
Pitney Bowes
Installation Instruction November, 2020
Page 15 of 17
