Troubleshooting
Printing Issues
Printing problems on PB-SP100 (1E52)
Label Printer
If you experience problems with a PB-SP100
printer, such as poor print quality, misaligned
labels, jams, or flashing LED indicator lights,
ensure that the roll is properly installed in the
printer.
If the labels are blank, the roll may be loaded
upside down.
The two blue brackets in the PB-SP100 printer
are spring loaded to keep the roll in place. Slide
the blue brackets apart to place the roll between
them with the adhesive labels on the top and the
disposable material on the bottom.
Labels printing too small
If your labels are printing too small, the wrong
paper size may be selected. To correct this:
Select
Settings
then
Label Options
.
If the Choose Format menu is set to Plain Paper
- A4, select Roll - 4 x 6.
Note-
If Plain Paper - A4 is always selected by
default, you can change this to 4 x 6 by
adjusting your default label printing settings.
Shipping label missing image components
or text when printed
If the PDF of your label displays correctly but
prints on your label printer incorrectly, it's most
often an issue with Adobe Reader or the printer
driver.
Ensure that your Adobe Reader is up to date by
visiting Adobe's website and installing the latest
version of Adobe Reader.
Update your printer driver through the printer
manufacturer's website.
If updating Adobe Reader or the printer driver
software does not fix the problem, try changing
the following setting in Adobe Reader:
1. When printing a 4x6 label in Adobe
Reader, click the
Advanced
button in the
printer selection window.
2. Check the Print as image box and click
OK.
Solid Red Light on the PB-SP100 Label
Printer
The red light on the PB-SP100 label printer is on
and it will not print. To resolve this issue try
rebooting the printer:
1. Turn off the printer.
2. Wait one minute.
3. Turn the printer back on.
If the red light is still on, perform a sensor
calibration:
1. Open the printer’s top cover and wind the
media back onto the roll so that it is clear of
the feed rollers and sensors.
2. Close the cover.
3. Press and hold the Reset (back),
Stop/Resume (front) and the Feed/Cancel
(front) buttons simultaneously until the left
LED on the front panel turns solid green.
After the green light has shown, it will
return to red.
4. Open the printer’s top cover and feed the
label so that it is ¼ inch out of the printer.
5. Press and hold the Stop/Resume and the
Feed/Cancel buttons simultaneously until
the rollers begin to move the media.
Immediately release both buttons when
the media begins to move. The media
should advance one label and the left LED
should be solid green.
Pitney Bowes
Installation Instruction November, 2020
Page 14 of 17
