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Troubleshooting

Printing Issues

Printing problems on PB-SP100 (1E52)
Label Printer

If you experience problems with a PB-SP100
printer, such as poor print quality, misaligned
labels, jams, or flashing LED indicator lights,
ensure that the roll is properly installed in the
printer.

If the labels are blank, the roll may be loaded
upside down.

The two blue brackets in the PB-SP100 printer
are spring loaded to keep the roll in place. Slide
the blue brackets apart to place the roll between
them with the adhesive labels on the top and the
disposable material on the bottom.

Labels printing too small

If your labels are printing too small, the wrong
paper size may be selected. To correct this:

Select

Settings

then

Label Options

.

If the Choose Format menu is set to Plain Paper
- A4, select Roll - 4 x 6.

Note-

If Plain Paper - A4 is always selected by

default, you can change this to 4 x 6 by
adjusting your default label printing settings.

Shipping label missing image components
or text when printed

If the PDF of your label displays correctly but
prints on your label printer incorrectly, it's most
often an issue with Adobe Reader or the printer
driver.

Ensure that your Adobe Reader is up to date by
visiting Adobe's website and installing the latest
version of Adobe Reader.

Update your printer driver through the printer
manufacturer's website.

If updating Adobe Reader or the printer driver
software does not fix the problem, try changing
the following setting in Adobe Reader:

1. When printing a 4x6 label in Adobe

Reader, click the

Advanced

button in the

printer selection window.

2. Check the Print as image box and click

OK.

Solid Red Light on the PB-SP100 Label
Printer

The red light on the PB-SP100 label printer is on
and it will not print. To resolve this issue try
rebooting the printer:

1. Turn off the printer.

2. Wait one minute.

3. Turn the printer back on.

If the red light is still on, perform a sensor
calibration:

1. Open the printer’s top cover and wind the

media back onto the roll so that it is clear of
the feed rollers and sensors.

2. Close the cover.

3. Press and hold the Reset (back),

Stop/Resume (front) and the Feed/Cancel
(front) buttons simultaneously until the left
LED on the front panel turns solid green.
After the green light has shown, it will
return to red.

4. Open the printer’s top cover and feed the

label so that it is ¼ inch out of the printer.

5. Press and hold the Stop/Resume and the

Feed/Cancel buttons simultaneously until
the rollers begin to move the media.
Immediately release both buttons when
the media begins to move. The media
should advance one label and the left LED
should be solid green.

Pitney Bowes

Installation Instruction November, 2020

Page 14 of 17

Summary of Contents for SendKit PB-SP100

Page 1: ...Shipping Mailing Postage Management Windows SendKit Installation Instructions Sendkit PB SP100 1E52 SL 397 D SDC2192A UK English Edition ...

Page 2: ...y step instructions If you are installing your PB SP100 SendKit or Printer on a Mac computer please visit the Pitney Bowes Support site and select the Mac Installation Instructions PB SP100 SendKit USB PB SP100 SendKit Network PB SP100 Printer USB PB SP100 Printer Network Using your Equipment Learn how to use your SendKit setup or standalone printer or scale Troubleshooting and Safety Pitney Bowes...

Page 3: ...rom Pitney Bowes containing your SendPro Log in details l A PC on which you have full admin rights to allow downloading and installing software l 2 available USB ports on your PC If you have not received the email from Pitney Bowes do not go any further with this installation Please visit pitneybowes com for contact details Opening the box and unpacking Here are diagrams and explanations of the it...

Page 4: ...own and switch on Printer Ready Wait for about 10 seconds until the 2 green lights remain constant and the printer is ready Aligning the Label Roll 1 Press the feed cancel button and check that the label feeds out correctly Note If the label does not feed correctly please refer to label alignment instructions inside the printer top cover 2 Tear off the correctly dispensed label Pitney Bowes Instal...

Page 5: ...100 printer driver for USB Wired Install PitneyBowes_2020 1_M 2_Certified exe from the Downloads section 3 Select Run or Open dependent on your browser 4 Accept the licence agreement and follow the on screen prompts to install 5 Select PB SP100 6 Continue to follow the on screen prompts and click Finish Close Note Check your downloads folder to install Printer Drivers Set the Stock and Print the T...

Page 6: ...est page Check that your label has printed correctly If you have any issues with the print refer to Troubleshooting later in this document If you are installing a SendKit go to the SL 397 D Scale Installation section of this guide Pitney Bowes Installation Instruction November 2020 Page 6 of 17 ...

Page 7: ...r l A Welcome Email from Pitney Bowes containing your SendPro Log in details l A PC on which you have full admin rights to allow downloading and installing software l 2 available USB ports on your PC If you have not received the email from Pitney Bowes do not go any further with this installation Please visit pitneybowes com for contact details Opening the box and unpacking Here are diagrams and e...

Page 8: ...able to your printer and Network socket 2 Ensure you have the correct power cord for your region 3 Connect the power cord and adapter as shown to your printer and switch on Printer Ready Wait for about 10 seconds until the 2 green lights remain constant and the printer is ready Pitney Bowes Installation Instruction November 2020 Page 8 of 17 ...

Page 9: ...pensed label Printing a System Report Print the System Report to obtain the IP address assigned to the label printer 1 To print the System Report press the recessed button on the back of the printer with a suitable object such as a pencil or similar 2 Keep the printed report The information on the report will help you to identify your printer and it s IP address when needed Pitney Bowes Installati...

Page 10: ...ect PB SP100 6 Follow the on screen prompts and click Finish Close Note You may need to check your downloads folder to install Printer Drivers 7 Select Network and Next 8 Select the PB SP100 9 Click Install If the driver is installed successfully Installation was successful is displayed and the driver name is updated from N A to PB SP100 Set up the Printer 1 On a PC use the Windows Search Box to s...

Page 11: ...rs settings 1 Select Pitney Bowes PB SP100 2 Select Manage 3 Select Printing preferences 4 Select Print a test page Check that your label has printed correctly If you have any issues with the print refer to Troubleshooting later in this document If you are installing a SendKit go to the SL 397 D Scale Installation section of this guide Pitney Bowes Installation Instruction November 2020 Page 11 of...

Page 12: ...face near to your computer 2 Connect your scale to your computer using the USB cable supplied Then press the Zero button 3 Press the Mode button to select Kg Note If you do not wish to use a USB to connect your scale refer to www pitneybowes com uk sendkit for information on battery installation If you have a SendKit and have not yet installed your Printer please go to the Front Introduction pages...

Page 13: ... Users Changing your Username or password Viewing your History Exporting a History Report Maximum Transaction Limit Searching for a Shipment Carrier Services and Packaging For information about size and weight restrictions visit the carrier s website Royal Mail Pitney Bowes Installation Instruction November 2020 Page 13 of 17 ...

Page 14: ...est version of Adobe Reader Update your printer driver through the printer manufacturer s website If updating Adobe Reader or the printer driver software does not fix the problem try changing the following setting in Adobe Reader 1 When printing a 4x6 label in Adobe Reader click the Advanced button in the printer selection window 2 Check the Print as image box and click OK Solid Red Light on the P...

Page 15: ...le will be disabled The power button is only used when the scale is powered with a 9 volt battery There is no need to use a battery if the scale is connected to the computer with a USB cable Scale value is under zero Recalibrating scale When attempting to use the USB scale with SendPro Online if the scale displays a negative weight follow these steps to re zero the scale 1 On the bottom of the sca...

Page 16: ... the power cord l Make sure the area in front of the wall outlet into which the AC adapter is plugged is free from obstruction l DO NOT route the power cord over sharp edges or trap it between pieces of furniture Make sure there is no strain on the power cord l DO NOT route the DC power cord that plugs into the printer over sharp edges or trap it between pieces of furniture Make sure there is no s...

Page 17: ...04 F 0 40 C For more information visit our website at pitneybowes com uk support It is certified that the system complies with all applicable Directives of the European Union For a formal Declaration of Conformity please contact Compliance Engineering Contact information is given in this guide or on a separate document supplied with your system The system has been designed to work on all Pan Europ...

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