Pitney Bowes Epic v3.1, Operator'S Manual

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Error Recovery
When an error or material jam occurs that stops the system while the job is processing, there are
indicators on the DC main screen (in the form of alarm messages) telling you what the issue is. The
indicator lights mounted on the system can also flash, showing you where the issue is.
In this section, learn how to view and clear alarm messages (errors) and how to access areas of the
system to remove material jams.
Alarm Messages in DC
If you get an alarm message (error) on the bottom of the main DC screen, refer to the Alarms in Direct
Connect topic for more information on how to view, resolve and clear them.
Material Jams
Material jams can be caused by things liked blocked photocells, paper dust, worn belts, poor material
condition, etc. When a material jam occurs, in addition to a message or flashing object on the DC screen,
the indicator lights on the inserter will flash to show the area where the material jam has occurred.
Learn how to access and remove material jams from the various areas of the system in this section.
Note:
Take care when removing jams in any area of the system. Belts and straps can be moved or fall off
during this process. Be sure to check all parts are in the right spot after clearing the jams to prevent
further jamming issues.
Error Recovery
Pitney Bowes Epic v3.1 (ZVE0) Operator Guide May, 2018 Page 210 of 328