Pitney Bowes DI900, Operator'S Manual, Page: 104 / 196

5-12 SV61311 Rev. E
5 • Troubleshooting
Table 5-7 Moistener/Mail Piece Exit Problems
Problem Cause Action
No seal, failure to seal,
incomplete seals.
Sealing is off in job set up. • Check job definition.
• Make sure sealer is ON.
Low sealant level. Add water or sealing solution.
Poor quality envelopes. Inspect envelopes. Examine glue lines.
Worn moistener brushes. Inspect. Replace if necessary. Refer to Replacng the
Mostener Brushes for instructions.
Worn moistener wick. Inspect. Replace if necessary. Refer to Replacng the
Mostener Wck for instructions.
High seal: flap is folded and
sealed above crease line.
Outer envelope or content
skew.
• Check Side Guide adjustment.
• Check for proper loading of material in Trays.
• Contents of insertion
pack are catching on
side seam inside of
envelope.
• Contents of insertion
pack are thick and
difficult to insert into
smaller envelopes.
Adjust the Aligner custom settings:
NOTE: If the contents of the insertion pack are thick,
and you are having trouble inserting the pack into a
small envelope, be sure to set the "Envelope Width"
and "Widest Enclosure Width" to the exact dimensions
of the insertion pack.
1. From the Home screen, select "Menu", then
"Jobs".
2. Select "Edit Current Job", "Edit Job Settings", then
"Advanced".
3. Select "Aligner", then "On with Custom Settings".
The Customer Aligner Settings screen displays.
4. Select "Envelope Width". Use the UP/DOWN
arrow keys to increase or decrease the
measurement, as necessary. Select "Accept"
when done.
5. Select "Widest Enclosure Width". Use the UP/
DOWN arrow keys to increase or decrease the
measurement, as necessary. Select "Accept"
when done.
6. Select "Accept" on the Custom Aligner Settings
screen once the necessary adjustments have
been made.
Poor quality envelopes. Check side seam(s) inside of envelope for excessive
stickiness. Glue residue inside of the envelope may
prevent it from opening fully and easily.
Stoppage in envelope exit area. Glue contamination or debris
in transport.
Inspect and clean transport.
Box seal: material obstructs
envelope fold, causing flat area
at crease.
Materials are not inserted
deep enough into envelope.
Adjust the Envelope Crease Line upstream so
materials are inserted deeper into the envelope:
1. At the Home screen select: "Menu", then
"Tools", then "Configure System", and finally "Set
Envelope Crease".
2. Select the appropriate envelope position.
3. Press "Finished" three times to return to the Home
screen.