ENGLISH
product. This warranty will not apply if your appliance has not been
installed, operated, cleaned and maintained in strict accordance with
the manual’s instructions. Burning poor or low-quality charcoal may
void the warranty.
All warranties by manufacturer are set forth herein and no claim
shall be made against manufacturer on any oral warranty or
representation. Whether a claim is made against the manufacturer
based on the breach of this warranty or any other type of warranty
expressed or implied by law, manufacturer shall in no event be liable
for any special, indirect, consequential or other damages of any
nature whatsoever in excess of the original purchase price of this
product.
Some locales do not allow the exclusion or limitation of incidental or
consequential damages, or limitations of implied warranties, so the
limitations or exclusions set forth in this warranty may not apply to
you.
Dansons does not authorize any person or representative to assume
for Dansons any obligation or liability in connection with the sale of
the ceramic charcoal barbecue. This means that no warranties, either
expressed or implied, are extended to persons who purchase the
product from any one other than Dansons or an authorized Dansons
Dealer.
As long as it is within the warranty period, Dansons will not charge
for repair or replacement for parts returned, freight prepaid, if the
part(s) are found by Dansons to be defective upon examination.
Dansons shall not be liable for transportation charges, labour
costs, or export duties. Except as provided in this paragraph, repair
or replacement of parts, in the manner and for the period of time
stipulated hereunder, shall constitute the fulfillment of all direct and
derivate liabilities and obligations from Dansons to you.
AUSTRALIA
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
SERVICE AND RETURN POLICY
Dansons Inc. stands behind our authorized dealers. We strongly
suggest that should you require any parts or service, that you talk
with your local dealer. Many dealers do stock parts and are trained
to repair your grill.
For service, repair or replacement of your in-warranty parts, please
be prepared to supply the following information:
1. Copy of the bill of sale.
2. Purchaser’s name, date of purchase, and model number of the
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ceramic charcoal barbecue purchased.
3. An accurate description of the problem.
If for any reason, you do not have a local dealer, Dansons Inc. is proud
to offer the best technical and sales support in the industry.
This limited warranty gives you specific legal rights and you may
have other rights, which vary based on locale.
ORDERING REPLACEMENT PARTS
To order replacement parts, please contact your local Pit Boss dealer
or visit our online store at:
www.pitboss-grills.com
ORDERING ACCESSORIES, SPICES AND RUBS
To order ceramic barbecue accessories, spices and rubs, please contact
your local Pit Boss dealer or visit our online store at:
www.pitboss-grills.com
CONTACT CUSTOMER SERVICE
Our Pit Boss Customer Service department is available Monday to
Friday 8 am – 5pm MST.
Note: We supply customer service only in the country where the
product is purchased.
Contact Pit Boss Customer Service
(English/French)
TOLL-FREE: 1-877-303-3134
TOLL-FREE FAX: 1-877-303-3135
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