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Symptom
:
Water
dripping
from
the
indoor
unit.
Reason
:
Misaligned
installation
leveling,
blocked
drain
tube,
frozen
coil.
Solution
:
Check
that
the
indoor
unit
is
installed
in
a
perfectly
horizontal
position.
Check
that
the
end
of
the
drain
hose
is
dripping
water
properly
on
the
outside.
Check
that
the
drain
tubes
are
not
kinked,
blocked
or
siphoned.
Assure
that
the
drain
hose
stays
as
low
as
possible
in
the
wall
hole
and
has
a
continual
proper
declination
in
its
level.
Check
the
evaporator
coil
if
frozen.
This
can
be
the
indication
of
refrigerant
loss
from
the
system.
Check
and
assure
correct
operating
pressures.
Check
for
kinks
in
copper
lines.
Always
close
all
open
windows
and
doors
to
avoid
excessive
humidity
entering
the
room.
Symptom
:
Excessive
vibrations
from
the
compressor
carried
all
the
way
through
the
copper
tubing.
Reason
:
Excessive
refrigerant
charge,
high
pressure
(usually
in
heat
mode).
Solution
:
Check
for
and
obtain
proper
operating
pressures.
Reduce
the
refrigerant
if
overcharged.
Symptom
:
Frozen
indoor
coil
(Cooling
Mode)
Reason
:
Low
refrigerant,
dirty
filters,
dirty
evaporator,
or
very
low
outdoor
temperature.
Solution
:
System
cannot
operate
in
cooling
mode
at
outdoor
temperatures
below
65F
without
installing
an
optional
low
ambient
fan
controller
kit.
Otherwise,
check
for
low
refrigerant.
Clean
the
air
filters
and
maintain
them
as
clean.
Clean
the
coil
if
needed.
Symptom
:
Frozen
outdoor
coil
(Heating
Mode)
Reason
:
Normal
Operation,
Low
refrigerant,
dirty
condenser
or
very
low
outdoor
temperature.
Solution
:
During
the
heating
operation
the
outdoor
coil
will
normally
freeze
once
in
a
while.
The
built
in
defrost
logic
will
handle
this
and
defrost
the
accumulated
ice
as
needed.
Maximum
time
allowed
for
defrost
is
10
minutes.
In
extreme
conditions,
this
time
may
not
be
enough
to
fully
defrost
the
coil
but
the
system
will
stop
defrosting
and
switch
to
heating
mode
again.
Additionally,
system
cannot
operate
in
heating
mode
at
outdoor
temperatures
below
15F,
which
will
be
in
efficient
and
causes
more
frequent
freezing
than
normal.
Otherwise,
check
for
low
refrigerant
charge
and
measure
the
pressures
and
obtain
proper
levels.
Clean
the
coil
if
needed.
Symptom
:
Circuit
breaker
tripping
Reason
:
Damaged
breaker,
lower
breaker
amperage
than
needed,
compressor
overload.
Solution
:
Check
for
the
breaker
to
function
properly.
Always
use
properly
rated
breaker
for
the
required
amperage.
Use
power
wires
with
proper
gauge
to
allow
for
the
minimum
required
circuit
ampacity.
If
the
breaker
is
still
tripping
frequently,
this
is
a
sign
of
compressor
overload
or
electrical
shortage.
Check
for
blocked
capillary
tubes,
closed
valves,
kinked
line
set,
defective
indoor
or
outdoor
fan
motors.
Low
or
excessive
refrigerant
charge.
Check
for
wrong
incoming
power
voltage.
Never
share
any
other
appliance
or
device
with
this
heat
pump,
feeding
power
through
the
same
circuit
breaker.
Symptom
:
Insufficient
heating
or
cooling
Reason
:
Low
refrigerant,
dirty
condenser
or
evaporator,
defective
fan
motor.
Solution
:
Check
for
the
indoor
and
outdoor
fans
to
be
properly
running
(for
the
indoor
fan
check
at
high
speed).
Check
for
dirt
or
dust
accumulated
on
the
heat
exchangers,
check
outdoor
units
for
blockage
by
debris
or
being
snowed
in.
Check
for
low
refrigerant
charge.
Check
for
valves
to
be
fully
opened.
Check
for
kinks
on
copper
tubing.
Do
not
operate
the
system
in
cooling
when
the
outdoor
temperature
exceeds
115F
and
in
heating
when
the
outdoor
temperature
drops
below
15F.
Always
locate
the
outdoor
unit
away
from
direct
sun
shine,
direct
winds,
heavy
water
or
snow
falling
over,
bushes
and
other
obstacles
blocking
the
air
flow.
Symptom
:
Steam
‐
like
air
blowing
out
from
the
indoor
unit
air
discharge
in
cooling
mode.
Reason
:
Very
high
humidity
conditions
in
the
room.
Solution
:
Close
all
windows
and
doors
to
stop
humidity
entering
the
room
from
the
outside.