20
Troubleshooting
The common cases and their respective solutions are listed in the table
below. If the problem persists, please contact the after sales service.
Symptom
Cause
Action Reference
No picture, no
audio.
The power cord is not
properly inserted into
the unit.
Check the power wire
connection.
The unit is not
switched on.
Press [POWER] button.
Unit is in stand-by
mode.
Press [POWER] button.
In TV mode,
the number of
TV channels is
not as much
as we
expected.
The number of
available channels is
limited due to the
local broadcasting
system. The available
channels can vary
depending on the
area.
Perform “Auto Search” or
“Manual Search” to rescan all
the channels.
The signal quality of
some TV channels is
too low.
Please use active antennas
instead of passive antennas
for better reception quality.
Some TV channels
are not available.
Only the locally free
broadcasted channels can be
viewed. They can differ
depending on the area.
Symptom
Cause
Action Reference
In TV mode, all
of the
channels show
“no signal or
random
mosaic tiles
appear on the
display.”
Some channels signal
quality is too low
Please use active antenna
(provided) instead of passive
antenna for better reception.
The antennas are not
properly connected
Please check the connection
of the antennas
No TV service is
provided in the area.
Check your country TV
coverage map. It is not
possible to watch digital
TV/listen to digital radio in
non-covered areas.
Incorrect Regional
Setting
Please check whether
“Regional Setting” is correct,
and perform “Auto Search” to
rescan all of the channels.
The video is
fine but there
is no sound.
The audio is muted.
Press [MUTE] button to
disable the mute function.
The remote
control does
not work
No power.
Check the remote control
battery.
NOTE: the remote
control is supplied with a small
plastic insulator that must be
removed for the unit to
function. Check that the plastic
insulator has been removed.
No “line-of-sight”
between unit and
controller
Ensure there are no obstacle
between the controller and the
unit.
