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Appendix B: Troubleshooting
Status Indicator On
If the Status indicator remains lit after startup, it may
indicate an error. Usually it is a problem with the SCSI bus
or with one or more of the connected disc drives. Verify
that all connected drives have unique SCSI addresses
and that only the last drive in the SCSI chain is terminated.
Errors when Accessing the Network
Cache Changer or Inserted Discs
Listed below are possible causes of error messages
when trying to access the Changer or an inserted disc:
÷
If you are using TCP/IP, make sure that you have a
unique Internet address assigned to the DRM-6NX
÷
Check the SCSI chain to ensure that all external disc
drives are switched on and that only the last unit is
terminated
÷
When using Microsoft Windows Network, verify that
the SMB protocol is enabled
÷
Consult the message table in the “
Error Conditions”
section to see if the front panel indicators explain
your situation
Problems Running CD-ROM Software
If you have inserted a CD-ROM successfully but the
software refuses to run or produces error messages, the
program may expect the CD-ROM data to be at the root
level. In NetWare as well as in the Microsoft and IBM
network operating system environments, assign a
drive letter to that particular CD-ROM. In NetWare,
the
' Show All Volumes '
parameter must also be
enabled. See also “
Accessing the Network Cache
Changer Resources” on page 29.
Some CD-ROMs, (e.g single user version of a
“Computer Select”), require the MSCDEX (Microsoft)
driver. The volume is usually released in a network
version as well. An MSCDEX emulation, called
PIONEERCDEX, is available on the Axis web site. The
emulator causes a CD-ROM on the DRM-6NX to
look as if it were locally connected to the PC.
PIONEERCDEX supports Windows for Workgroups.
but an MSCDEX emulation for Windows 95 is available.
If the CD-ROM is a single user version, you must restrict
the number of simultaneous users to one.
Some applications look for information on the CD-ROM
using a default name - if you have set an alias name, the
disc may not be recognized thus fails to run.
Error Conditions
The table shows the front panel indicators under various
error conditions:
Event Status LED HDD LED Network LED
CD-ROM has incorrect format
or SCSI bus not connected**
OFF Flash Flash*
Faulty network connection OFF OFF
Illegal serial no. Flash Flash Flash
Flash load failed Flash OFF OFF
Token-Ring loopback failure Flash Flash OFF
Token-Ring speed error ON OFF Flash
Error in EEPROM Flash OFF OFF
Error in FLASH PROM Flash OFF Flash
Error in SRAM Flash Flash OFF
Error in DRAM/DIMM Flash OFF OFF
Error in DRAM/DIMM
configuration error
Flash Flash OFF
Software/Hardware
combination error
Flash Flash*** Flash***
Disconnect/reselect drive
error ****
Flash
* The Network LED will flash when there is network traffic.
** Check the
logfile.txt file in the System folder for more information.
*** The HDD LED and Network LED will flash alternately in this condition.
**** Disable the function by setting the Disconnect/Reselect parameter to
off.
