Operation:
After installation is complete, a download may be required. Check the STATUS LED on the front panel.
During communications sessions between the TELink and the servicing dealer, the STATUS LED will BLINK
FAST and the phone line becomes unavailable for incoming and outgoing calls (no dial tone will be present).
After a successful download the STATUS LED remains on SOLID.
If there is no on-hold audio, verify all connections against the installation procedure used and try again. If there
is still no on-hold audio, contact your servicing dealer.
Troubleshooting:
Problem
Possible Reason
Status LED - OFF
Power pack not plugged in or on a switched outlet
Status LED - BLINKING SLOW
No audio on unit
Status LED - BLINKING FAST
Unit in communication mode
New audio being downloaded
MOH message not playing
Check volume output level by adjusting the VOLUME
Check OUTPUT connection from unit to phone or PA system
Try switching between the 8Ω and 600Ω OUTPUT connections
Popping audio
File was encoded using too high of a bit-rate
File incompatible with unit
File audio starting too close to beginning of file
Distorted audio
Check to make sure volume is not too high
Try switching between the 8Ω and 600Ω OUTPUT connections
File incompatible with unit
TELink does not answer/update
Check to make sure telephone line is connected to LINE IN
Check to make sure line is operation with normal phone
Verify NO OTHER DEVICES are connected prior to the TELink
Line Connected to TELink not working The TELink may be in communication mode - Check STATUS
LED.
6
STATUS LED
Indication
ON
Normal Operation - Audio Playing
BLINKING SLOW
No Audio
BLINKING FAST
Communications Mode - Loading Audio
