11
NC
not used
12
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13
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14
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15
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7 Troubleshooting
7.1 Troubleshooting
When trying to run the installation appears an error message that this software is not
executable under the operating system XP/NT/2000.
The S5VCOM driver is ONLY required for Windows 95/98/Me. The other operating systems like
Windows XP/2000 have integrated this driver in the operating system and do not need it.
A message appears that the PG-USB driver is not installed.
The S5VCOM driver is based on the standard Windows drivers for the PG-USB-cable / USB-
RS232-cable so that needs to be installed first. Plug in the PG-USB-cable /USB-RS232-converter
into a USB port and follow the installation instructions. (The driver is on the CD)
While copying files appears an error message that copying is not possible.
This can have several causes. Possibly you not have enough space left on the hard disk, the program
is already installed or the tray icon is still running.
After restarting the computer appears a message that the Settings.ini could not be opened.
In this file in the installation directory of S5VCOM driver settings are saved. This file is missing (It
is created at program end), it is write protected or you do not have write permissions for the file.
After restarting the computer appears a message that the driver failed to load and the
program ended.
There was no meaningful COM port to be found, so that the driver failed to load. Start a MSDOS
box and type in:
„debug <ENTER>“
„d 40:0<ENTER> „
It appears a hexdump of the BIOS configuration area (where the existing COM ports are displayed)
Then enter "q < ENTER >" to exit the program:
Page 19 of 21
Handbook PG-USB
