13
Chapter 4.
Troubleshooting
If you have any difficulty while troubleshooting, or do not see your camera
system’s symptoms listed here, contact Roper Scientific Customer Service.
System Does Not
Boot Normally
If your operating system does not boot normally after you have installed a
PCI card, try installing the new card in another open PCI slot. If this does not
work:
1.
Turn off your computer
and remove the newly installed PCI card.
2. Turn your computer back on. If your system boots normally, there is
probably an interrupt conflict between a previously installed expansion
card and the PCI card that you are installing.
3. If you need assistance resolving the interrupt conflict, contact Roper
Scientific Customer Service.
New Hardware
Found Dialog Box
Does Not Appear
(Windows
95/98/2000/ME/XP)
If the New Hardware Found dialog box does not appear after installing a new
PCI card to your computer and booting Windows 95/98/2000/ME/XP:
•
Check to make sure that the new PCI card is inserted in a PCI slot
according to your computer manufacturer’s instructions and that the
CoolSNAP system’s HCK disc is in the host computer’s CD drive.
•
It is possible that there is a conflict between the new PCI card and a
previously installed expansion card.
With the computer’s power turned
off,
remove any previously installed expansion cards that your system
does not need to function. (If you are unsure which cards can be safely
removed, call Roper Scientific Customer Service.) Then turn your
computer back on and boot Windows 95/98/2000/ME/XP again.
•
If the New Hardware Found dialog box still does not appear, contact
Roper Scientific Customer Service.
Green LED Does
Not Illuminate
(Camera Has No
Power)
If the green LED on the back of the camera does not illuminate when the
power switch is pressed to the ON position:
Check to make sure that the host computer has power:
•
If it does not, power the computer on and then switch on the
camera.
•
If it does, power off the computer, check all system connections
(particularly both ends of the CoolSNAP cable), power the computer
back on, and then switch on the camera again.
•
If the camera still does not have power, contact Roper Scientific
Customer Service.
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