Phonetics SENSAPHONE EXPRESS II, User Manual

Page: 92 / 94

85 Appendix E: Service
APPENDIX E: RETURNING THE EXPRESS II FOR SERVICE
In the event that the Express II does not function properly, we suggest that you do the following:
1) Record your observations regarding the Express II’s malfunction.
2) Call the Technical Service Department at (610)558-2700 prior to sending the unit
to Phonetics for repair.
If the unit must be sent to Phonetics for Servicing, please do the following:
1) Turn the power switch Off, disconnect all wiring and unplug the unit.
2) Carefully pack the unit to avoid damage in transit. Use the original container (if
available) or a sturdy shipping box.
3) You must include the following information to avoid shipping delays:
a) Your name, address and telephone number.
b) A note explaining the problem.
4) Ship your package to the address below:
SERVICE DEPARTMENT
Phonetics Inc.
901 Tryens Road
Aston, PA 19014
5) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with
recourse for damage or replacement.