Phonak Roger Pen User Manual Download | Manualshive

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Congratulations on choosing the Roger Pen from Phonak.
This universal, cutting-edge wireless microphone helps
people with a hearing loss to understand more speech
in loud noise and over distance. Designed with discretion
in mind, the Roger Pen features adaptive wireless
transmission, fully automated settings, wideband audio
Bluetooth for cell phone use, TV connectivity, and an
audio input for listening to multimedia. It can also be used
alongside other Roger Clip-On Mics and Roger Pens in a
microphone network.

Your Roger Pen is a Swiss premium-quality product
developed by Phonak, the world’s leading hearing
healthcare company.

1. Welcome

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Summary of Contents for Roger Pen

Page 1: ...www phonak com phonak roger 029 0276 02 V2 00 2014 04 A W Phonak AG All rights reserved Manufacturer Phonak Communications AG Laenggasse 17 CH 3280 Murten Switzerland ...

Page 2: ...User Guide ...

Page 3: ...etting started 10 3 1 Setting up the docking station 10 3 2 Charging your Roger Pen 15 3 3 Switching on and off 18 3 4 Using Roger receivers 19 3 5 Connecting a receiver 20 3 6 Using the buttons 22 4 Using Roger Pen 23 4 1 Attaching the lanyard 26 4 2 Connecting to multimedia devices 28 4 3 Using Bluetooth 30 4 4 Using Roger Pen during phone calls 31 Contents ...

Page 4: ... additional microphones 43 6 1 Connect 43 6 2 Using additional microphones 46 7 Introducing Bluetooth 49 7 1 What is Bluetooth 49 7 2 Using a Bluetooth device 51 7 3 Setting up Bluetooth 53 7 4 Unpairing Bluetooth devices 57 8 Troubleshooting 58 9 Important information 64 10 Service and warranty 70 11 Information and explanation of symbols 72 ...

Page 5: ...ion in mind the Roger Pen features adaptive wireless transmission fully automated settings wideband audio Bluetooth for cell phone use TV connectivity and an audio input for listening to multimedia It can also be used alongside other Roger Clip On Mics and Roger Pens in a microphone network Your Roger Pen is a Swiss premium quality product developed by Phonak the world s leading hearing healthcare...

Page 6: ...s User Guide thoroughly to benefit from all the possibilities your Roger Pen offers If you have any questions please consult your hearing care professional or local Phonak support center Phonak life is on www phonak com ...

Page 7: ...Roger Pen Roger Pen Storage pouch Docking station Lanyard Power supply with country adapter and charging cable Quick Setup Guide Audio cable for docking station micro USB audio cable suitable for traveling RCA Cinch adapter for TV or HiFi 6 ...

Page 8: ...ur hearing aids Roger receivers and your Roger Pen Your Roger Pen and your hearing aid typically work within a range of up to 10 meters 33 feet Note that human bodies and walls may reduce this distance The furthest range is possible when you can see your Roger Pen i e line of sight Speaker Listener Roger Pen Hearing aid with Roger receiver ...

Page 9: ...b a a a Indicator light LED b Decline call c Accept call d Charging and audio input micro USB e Microphone mode change f Connect g On Off Mute h Microphones a Slot for Roger Pen b Charger input micro USB c Audio input 3 5mm 1 8 inch jack 2 Getting to know your Roger Pen ...

Page 10: ...After that you have to reconnect the Roger Pen with your Roger receiver s Meaning Switching on Switching off Audio input detected Microphone audio input muted Charging Fully charged Low battery charge your Roger Pen Active phone call Your Roger microphone cannot detect the primary Roger microphone Switch on the primary Roger microphone and make sure it is within range of your Roger microphone ...

Page 11: ...crophone and transmit audio from a TV or other audio device to the Roger Pen and into your hearing aids Setting up the power supply 1 Select the power adapter that corresponds to your country 2 Insert the top round end of the adapter in the top end of the universal power supply 3 Click the base of the adapter in to lock it into place ...

Page 12: ...1 opposite Connecting the power supply to the docking station 1 Place the docking station next to your TV audio device and connect the smaller end of the charging cable to the power input of the docking station 2 Plug the larger end of the charging cable into the universal power supply 3 Plug the power supply into an easily accessible power socket ...

Page 13: ...of the docking station 2 Connect the other end of the audio cable to the headphone output of your TV audio device Alternatively connect the other end of the audio cable to your TV s Cinch RCA adapter Connect the red and white plugs to the matching red and white output sockets on your TV 3 Getting started ...

Page 14: ... Connect the other end of the audio cable to the SCART adapter Then plug the SCART adapter into a free SCART output socket on your TV If your TV does not include an analog audio output you need a digital to analog converter Such converters can be found in electronics stores or may be purchased from your Phonak dealer ...

Page 15: ...f their loudspeakers when you plug the jack into the headset socket meaning the TV will not be audible for other people In such cases use the Cinch RCA or SCART output socket as described overleaf The Roger Pen docking station can also be connected to any other audio device such as an MP3 player PC or HiFi system using the audio cable 3 Getting started ...

Page 16: ... station The indicator light will turn orange to indicate it is charging An empty battery will reach its maximum charge in approximately 2 hours Charging is complete when the indicator light turns solid green When charging your Roger Pen for the first time let it charge for at least two hours even if the battery indicator light is not lit or turns green earlier ...

Page 17: ... This may be useful when traveling Using the micro USB cable 1 Plug the smaller end micro USB of the charging cable into your Roger Pen 2 Plug the larger end USB of the charging cable into the power supply 3 Plug the power supply into an easily accessible power socket 3 Getting started ...

Page 18: ...er s USB ports If you connect the charging cable to your computer s USB port and the docking station at the same time your Roger Pen will not charge Indicator lights battery status Indicator light Meaning Charging Fully charged Low battery charge your Roger Pen In addition you will hear beeps in your hearing aids ...

Page 19: ...2 secs 18 3 3 Switching on and off To switch your Roger Pen on press the on off button for two seconds until the indicator light turns white 3 Getting started ...

Page 20: ...e your hearing aids are set to T MT T Coil mode The Roger MyLink User Guide provides more detailed information on using Roger MyLink Using Roger receivers attached to your hearing aids If you have Roger receivers that attach directly to your hearing aids make sure these are properly attached and each hearing aid is set to its Roger FM DAI EXT AUX program ...

Page 21: ...cted your Roger Pen to your hearing aids If this is not the case connect your receiver to your Roger Pen as follows 1 Make sure Roger Pen and the Roger receiver are both powered on 2 Hold Roger Pen within 10cm 4 inches of the Roger receiver 3 Press the Connect button on your Roger Pen 3 Getting started ...

Page 22: ... connection status After pressing the Connect button the following feedback may be given by the indicator light Indicator light Meaning Connection was successful your Roger receiver is connected to your Roger Pen Roger Pen could not find a Roger receiver Move Roger Pen closer to your Roger receiver and make sure the Roger receiver is powered on Then try to connect again The Roger receiver is not c...

Page 23: ...22 3 6 Using the buttons To avoid pressing two buttons at the same time it is recommended to hold the Roger Pen as shown when you press a button 3 Getting started ...

Page 24: ...tion you are in and adapts its microphone settings automatically to provide you the best speech understanding possible Use Roger Pen in either of the following ways Conference style Place Roger Pen in the middle of a table to listen to a group of people 4 Using Roger Pen ...

Page 25: ... Pen in your hand and point it towards the person you want to hear Make sure your Roger Pen is pointing straight at the mouth of the talker When holding Roger Pen in the hand avoid covering the microphone openings 4 Using Roger Pen ...

Page 26: ... Use the lanyard neckloop to hang Roger Pen around the neck of the speaker you want to hear If you prefer to set the Roger Pen s microphone mode manually please refer to Special use cases Manual microphone modes page 39 ...

Page 27: ...26 4 1 Attaching the lanyard Slide the plastic part of the lanyard over the Roger Pen s clip 1 until it is fully inserted 2 1 2 To remove the lanyard pull it off the clip 4 Using Roger Pen ...

Page 28: ...s apart 2 Hang the Roger Pen around the neck of the speaker and close the lanyard 3 Adjust the length of the lanyard to bring Roger Pen closer to the mouth Secure the wire by pulling the cable into the gap 4 The distance between Roger Pen and the mouth should not be more than 20cm 8 inches ...

Page 29: ...nected to your audio source as described in Getting started page 12 Slot your Roger Pen into the docking station After turning on your audio source Roger Pen will automatically detect the presence of an audio signal and start transmitting it If the docking station is not powered on Roger Pen can still detect and transmit an external audio signal Simply switch Roger Pen on When Roger Pen transmits ...

Page 30: ...ro USB audio cable into the headphone output of your multimedia device 2 Plug the rectangular end micro USB of the micro USB cable into the socket of your Roger Pen Roger Pen must be switched on to transmit the audio signal to your hearing aids After you have activated your multimedia device s audio signal Roger Pen will detect this signal and will automatically mute its own microphone ...

Page 31: ...you to connect to Bluetooth enabled cell phones and smartphones to make and receive phone calls Before you can use your Roger Pen with your phone however you need to make sure your phone has Bluetooth and complete the pairing and connection procedures described in Setting up Bluetooth page 53 4 Using Roger Pen ...

Page 32: ...one call wear Roger Pen around the neck using the lanyard as shown below figure 1 or hold it in your hand and ensure the top of the Roger Pen is pointing towards your mouth figure 2 In very noisy environments you may want to move Roger Pen closer to your mouth 1 2 ...

Page 33: ...ou figure 4 During a phone call keep your cell phone on you Bluetooth s range the maximum distance between Roger Pen and the phone is 1 3 meters 3 10ft Outside of this range the connection may be lost or drop in and out Bluetooth calls will always take priority over the audio input function of your Roger Pen 3 4 4 Using Roger Pen ...

Page 34: ...ght program to receive the signal from your Roger receivers When a call is received on your phone Roger Pen s indicator light will turn solid blue and you will hear the ringtone signal through your hearing aids Incoming phone calls will also sound in your hearing aids even if Roger Pen is switched off Roger Pen s microphones may be muted when your phone rings ...

Page 35: ...hen the call is in progress Only one phone call at a time is possible If another incoming call occurs on a second connected phone you have two options S S Press Accept The current call will be put on hold and the new incoming call will be accepted S S Press Decline The new incoming call will be rejected and you can continue with your current call 4 Using Roger Pen ...

Page 36: ...our phone are connected via Bluetooth as described in Setting up Bluetooth page 53 Use your phone s keypad to enter the number and press the phone s call button You will hear the ringing tone in your hearing aids shortly afterwards Ending a call To end a phone call via your Roger Pen press its Decline button The call will terminate You can also end a call via your phone instead of your Roger Pen ...

Page 37: ...led Voice dialling Press the Accept button once to activate voice dialling then simply say the name of the person you want to call Wait until you hear the prompt or start tone before speaking the person s name If you have connected two phones to your Roger Pen at the same time MultiPoint only the last paired phone can be used for voice dialling You can also use this function to control your phone ...

Page 38: ...ing Bluetooth If you are not using Roger Pen s Bluetooth function we recommend deactivating Bluetooth to save power Switch on Roger Pen and then press the Decline button for two seconds to deactivate Bluetooth To re activate Bluetooth switch on Roger Pen and press the Accept button for two seconds Your Roger Pen should connect automatically with your phone To check whether Bluetooth is enabled swi...

Page 39: ... 5 1 Mute Firmly press the on off button to mute Roger Pen s microphone or audio input When muted the indicator light will turn solid violet Press the on off button again to re activate Roger Pen s microphones or audio input ...

Page 40: ...Interview mode 39 5 2 Manual microphone modes If you wish to override the automatically selected microphone mode you can do this manually Roger Pen features three manual microphone modes which can be accessed in turn by pressing the microphone button ...

Page 41: ...s mode if you want hear one particular speaker by pointing Roger Pen towards them Surrounding noise and the voices of other speakers around you will be reduced Conference mode Select this mode if you want Roger Pen to pick up voices from all around i e friends sat around a table Handheld lanyard mode If you want to hear one particular speaker and it is noisy it s best for the speaker to hold the R...

Page 42: ... will turn orange when Roger Pen has been disconnected from all connected devices You can now start to re connect Roger receivers or Roger microphones with your Roger Pen 5 4 Verification mode Verification mode is used by hearing care professionals to verify a device according the Roger POP Roger Phonak Offset Protocol To activate verification mode press the Connect button 5 times in a row ...

Page 43: ...during the 60 seconds after Roger Pen is switched on When Roger Pen is switched off Verification mode is automatically deactivated Reset If your Roger Pen stops responding to commands you can reset it by pressing the on off Mic Accept and Decline buttons together for 10 seconds Meaning Verification mode activated ...

Page 44: ... 6 1 Connect To connect another microphone to your Roger Pen follow these steps 1 Turn on both microphones 2 Hold the two microphones close together within 10cm 4 inches 3 Press the Roger Pen s Connect button 4 The indicator lights of both microphones will turn green for two seconds to indicate successful connection 6 Adding additional microphones ...

Page 45: ... your Roger Pen If you want to disconnect it from your primary Roger Pen use the NewNet function see Special Functions on page 41 It s possible to add up to 10 other Roger microphones to your Roger Pen If you want to connect another Roger Pen to yours you must first disable the second Roger Pen s Bluetooth before it can be connected 6 Adding additional microphones ...

Page 46: ...closer to the other Roger microphone and make sure both microphones are switched on Then try Connect again The other Roger microphone is not compatible with your Roger Pen or the other Roger Pen s Bluetooth is still enabled Indicator light Connection status After pressing the Connect button the following feedback may be given by the indicator light Indicator light ...

Page 47: ... the mouth and within 20cm 8 inches The Roger microphones automatically detect when your friend or partner talks before instantly transmitting his her voice to your hearing aids If a speaker wants to temporarily leave the group they should mute their microphone by firmly pressing the on off button 6 Adding additional microphones ...

Page 48: ...omatic microphone mode Only one speaker can be heard at a time When two people speak at the same time the person who talked first will be heard When they stop talking the other speaker will be heard The speaker using Roger Pen should never move more than 10m 30 feet away from the group as this may disable the other Roger microphones If the Roger Pen is turned off or moves out of range the secondar...

Page 49: ...iven by the indicator light Indicator light Meaning Your Roger microphone is muted Unmute it by pressing the on off button Your Roger microphone cannot detect the primary Roger microphone Switch on the primary Roger microphone and make sure it is within range of your Roger microphone 6 Adding additional microphones ...

Page 50: ...ther information about Bluetooth visit www bluetooth org What Bluetooth devices can I use with my Roger Pen First check whether the device you wish to use is Bluetooth enabled Look for the Bluetooth symbol on the device or in its User Guide Second the possible applications of a Bluetooth enabled device are defined by profiles The device you wish to use with your Roger Pen must support either the H...

Page 51: ...on up to a range of 3 meters 10 ft Line of sight between your Roger Pen and your mobile phone is not required However the following factors may negatively affect the range achieved S S Interference with other devices in the environment may reduce the operating range S S The Bluetooth device with which you are connecting may only support a more limited range If your Bluetooth device moves out of ra...

Page 52: ...airing procedure allows you to control which Bluetooth devices are permitted to communicate with each other It needs to be completed for each device you wish to use with your Roger Pen 2 Connecting Once a device is allowed to communicate with Roger Pen paired the connection procedure makes sure the devices can exchange audio signals The paired devices will then connect every time they are switched...

Page 53: ...52 Most Bluetooth devices perform the connection procedure automatically after pairing On the following pages the pairing and the connecting procedures are described 7 Introducing Bluetooth ...

Page 54: ...ifferent phones have different menu structures You should therefore refer to your phone s User Guide or dealer if you cannot complete the pairing procedure using the generic steps described here A maximum of 8 devices can be paired with one Roger Pen A new pairing will replace the oldest used device Roger Pen can support connect to two phones at the same time but only one call at a time is possibl...

Page 55: ...hone s Bluetooth setting is switched on 4 On your phone choose SEARCH or SCAN to search for Bluetooth devices or audio enhancements 5 To initiate the pairing process on your Roger Pen press the Accept button for 7 seconds until the indicator light starts to blink blue 6 Your Roger Pen will remain in the pairing mode for two minutes or until pairing is completed 7 Introducing Bluetooth ...

Page 56: ...e paired to your phone and the indicator light will stop blinking Connecting to a phone Once your phone and Roger Pen are paired see Pairing a Bluetooth enabled phone the phone needs to be connected to your Roger Pen before it can send its audio signals This connection function should also appear in your phone s Bluetooth menu 1 Ensure that the Roger Pen is turned on and its Bluetooth feature enab...

Page 57: ...nection between your Roger Pen and your phone will be maintained as long as the two devices remain on and within range of each other If either device is switched off or moves out of range you may need to re connect devices Some phones may connect automatically after pairing We recommend selecting Yes when prompted to allow this automatic connection 7 Introducing Bluetooth ...

Page 58: ...rn your Roger Pen on 2 Enable Bluetooth by pressing the Accept button for 2 seconds 3 Press and hold the Accept Decline and Connect buttons simultaneously for 7 seconds until the indicator light turns orange Unpairing Bluetooth devices removes their ability to connect with any previously paired Bluetooth device You will need to perform the pairing process again if you wish to reconnect ...

Page 59: ...ur Roger receivers are not connected to Roger Pen 8 Troubleshooting Solution s J Charge Roger Pen for at least two hours J Move Roger Pen closer to the speaker s mouth J Make sure Roger Pen is pointing towards the speaker s mouth J Make sure the microphone openings are not covered by fingers clothing or dirt J Check the indicator light if it is violet briefly press the on off button to activate th...

Page 60: ... not switched on Roger Pen s light is blinking red single flash J The primary microphone that your Roger Pen is connected to is no longer available J Check the indicator light if it is blinking red switch on the primary microphone and check that it is within range J Go closer to your Roger Pen J Make sure you can see the Roger Pen line of sight J Increase volume of your audio source J Unmute the a...

Page 61: ...ice is either out of range or worn in a back pocket body shielding The volume of the cell phone is uncomfortable too low or too high J The volume is not correctly set on the celle phone J Charge Roger Pen as soon as possible J Reboot Roger Pen by simultaneously pressing the on off microphone accept and decline buttons J Roger Pen pairing code is 0000 four zeros J Move back within range and keep Bl...

Page 62: ... devices If its internal memory is full new pairings may overwrite previous pairings These devices are unpaired I accepted a call on my phone instead of via Roger Pen but cannot hear it in my hearing aids J Some phones unfortunately do not support this function J Make sure the call is transferred back to your Roger Pen by pressing the Accept button for 2 seconds J Bring devices within 3 meter 10 f...

Page 63: ...s enabled by pressing the Accept button for 2 seconds J 1 Disable your phone s Bluetooth and then turn it on again 2 Restart Roger Pen by switching it off and on again 3 Ensure Roger Pen s Bluetooth is enabled by pressing the Accept button for 2 seconds 4 Connect Roger Pen to your phone by choosing it in the phone s Active device menu 5 Ensure your phone and Roger Pen are within range J Follow the...

Page 64: ...overed J Roger Pen is not being worn correctly J Roger Pen might be rubbing against clothing J The volume of the caller s phone is set too low J Enable your phone s ring tone J Ensure your Roger receiver is switched on and connected J Set your hearing aids to the correct Roger FM DAI EXT AUX program J Make sure these openings are not covered by your fingers clothing or dirt J Roger Pen should poin...

Page 65: ... or its packaging means that it should not be disposed of with your other household waste It is your responsibility to dispose of your waste equipment separately from the municipal waste stream The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health 9 Important information ...

Page 66: ...ofessional Your device should only be repaired by an authorized service center Changes or modifications to this device that were not explicitly approved by Phonak are not permitted Please dispose of electrical components in accordance with your local regulations Do not use your device in areas where electronic equipment is prohibited If in doubt please ask the person in charge Device should not be...

Page 67: ...AG Using your device s cables in any way contradictory to their intended purpose e g wearing the USB cable around the neck can cause injury When operating machinery ensure that no parts of your device can get caught in the machine Do not charge device while it is on your body Caution electric shock Do not insert plug alone into electrical outlets 9 Important information ...

Page 68: ...r other heating devices to dry the device Clean the device using a damp cloth Never use household cleaning products washing powder soap etc or alcohol to clean the device Only recharge your device using chargers supplied by Phonak or by stabilized chargers providing 5VDC and 500mA Do not connect an USB or audio cable to your device that exceeds 3 meters 9ft in length When the device is not in use ...

Page 69: ...ts different cables Protect all openings microphones audio input and charger from dirt and debris If the device has been dropped or damaged if it overheats during charging has a damaged cord or plug or has been dropped into liquid stop using your device and contact your hearing care professional The device has a built in rechargeable battery This battery can be charged and discharged hundreds of t...

Page 70: ...YS be in accordance with the safety recommendations of the physician responsible for your pacemaker or the pacemaker manufacturer S S Device collects and stores internal technical data This data may be read by a hearing care professional in order to check the device as well as to help you use your device correctly S S The digital signal sent from the device to a connected receiver cannot be overhe...

Page 71: ... purchased your device about the terms of the local warranty 10 2 International warranty Phonak offers a one year limited international warranty valid as of the date of purchase This limited warranty covers manufacturing and material defects The warranty is valid only if proof of purchase is shown ...

Page 72: ...immersion in water or undue stress Damage caused by third parties or non authorized service centers renders the warranty null and void This warranty does not cover any services performed by a hearing care professional in his her office Serial number Date of purchase Authorized hearing care professional stamp signature ...

Page 73: ...irements and other relevant provisions of Directive 1999 5 EC This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide Important information for handling and product safety ...

Page 74: ...ded unless otherwise noted in these user guides Australian EMC and Radiocom munications compliance label Operating conditions Temperature 20 to 60 Celsius 4 to 140 Fahrenheit Humidity transportation Up to 90 non condensing Humidity storage 0 to 70 if not in use Atmospheric pressure 500hPA to 1100hPA ...

Page 75: ...or electronic waste or give your device to your hearing care professional for disposal Proper disposal protects the environment and health This product has an embedded non replaceable battery Do not attempt to open the product or remove the battery as this may cause injury and damage the product Please contact the local recycling facility for removal of the battery 11 Information and explanation o...

Page 76: ...e Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Phonak is under license Other trademarks and trade names are those of their respective owners ...

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