Caring
together
Learning
together
Continuously
improving
Excelling
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Step 17: What do I do when there is a fault with my hearing aid?
Hearing aids do require regular maintenance to keep them working efficiently.
We recommend changing the slimtube and dome every 3 months as mentioned on slide 18.
If the hearing aid stops working, we recommend you:
• Change the battery
• Use your cleaning wire as shown in slide 31
• Remove the slimtube but keep the hearing aid switched on, the hearing aid should make a
screeching noise when gently cupped in your hand. If the hearing aid appears to be making
no noise in your hand, there may be a fault with the hearing aid.
• If there is a noise from the hearing aid, you may have wax in your ear which keeps blocking
the slimtube when inserted. See slide 35 for advice on ear wax removal.
We recommend contacting us if you have a problem and we will arrange an audiologist
to discuss this further with you. We may ask you to post your hearing aid to us for
repair whilst we remain closed.
