Maintenance and troubleshooting
106876_en_01
PHOENIX CONTACT
27
4.2
Troubleshooting and error messages
4.2.1
Troubleshooting
Problem
Cause
Remedy
Page
Print image is blurred or
missing in places
Printhead is dirty
Clean printhead
26
Material is contaminated or
damaged
Use material that is flaw-
less
–
The device will not
switch on
Insufficient power supply
Check the state of charge
of the battery
12
Connect power supply unit
11
Battery pack not
charging
Battery pack overheating
Remove battery pack and
allow it to cool down
–
Battery pack faulty
Insert new battery pack
12
Contacts are dirty
Clean and dry contacts
–
Software has stopped
responding
Software has crashed
Restart the device (hold
down the ON button for
eight seconds)
–
Print misalignment on
the marking material
Print position has shifted
Move print position under
the printer settings
19
Summary of Contents for THERMOMARK PRIME
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