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8 Frequently asked questions
Here you will find the most frequently asked
questions and answers about your universal
remote and dock for iPod™. For further help,
visit
www.philips.com/support
or call
919-573-7854
in North America.
To keep the warranty valid, never try to repair
the system yourself. If you encounter problems
when you use your universal remote and dock
for iPod™, check the following points before
you contact Philips. If the problem remains
unsolved, go to the Philips website
www.philips.com/support
or contact Philips
at
919-575-7854
in North America. When you
contact Philips, make sure that your universal
remote and dock for iPod™ is nearby and the
model number and serial number are available.
What should I do if “Cannot connect to
IPod™ DOCKING CRADLE” appears on
the screen?
This means the docking cradle is not configured
to connect to the remote. Reconnect the
remote to the docking cradle.
What should I do if “No IPod™
DOCKING
CRADLE found” appears on the screen?
This means the docking cradle is not within
range of the remote. Move closer, up to 3 feet
(1m) of the docking cradle. Press
OK
to try
again.
What if I cannot find my brand in the list
of the selected devices?
The brands are divided by device and you could
be looking in the wrong device.
• STB contains the different set-top boxes
for Satellite and DVB-T
• AUDIO SET contains the tuner-amplifier
combination and CD or DVD in
some cases
• HTS contains the home theater systems
• PVR contain personal video recorders
and hard disc recorders
• DMR contains Digital Media receivers
• TV-VCR, TV-DVD, DVD-VCR DVD-HDD
contain combination devices
• GAME contains the DVD playback
functions of the game consoles e.g.
Xbox and Play Station.
Not all brands are available in the database. If
your brand is not in the list, select “Not in list”
and perform a full database search. The remote
will test all codes that are available. This can take
up to 25 minutes.
How do I quit the installation wizard?
To quit the installation wizard, press the
IPOD™
LAUNCH
key.
What do I do if the “No Connection” icon
blinks in the upper right-hand corner of
the screen?
This could mean:
• The dock is disconnected. Make sure
the power adapter is connected to a
live electrical outlet and that the cables
are connected properly.
• The remote is too far from the docking
cradle to set up a connection.
The remote should be no farther than
a maximum distance of 130 ft (40m)
from the docking cradle.
Obstructions in the path from the
remote to the docking cradle can
reduce this distance. Move the remote
closer to the docking cradle.
Another radiant device, e.g. a
microwave oven, is positioned too close to
the docking cradle and is interfering with
the signals of the remote.
Turn off the devices placed near the
docking cradle that could be causing the
interference and try connecting again.
What should I do if the universal remote
for iPod™ is not powered?
Make sure the power adapter is connected to
a live electrical outlet and that the cables are
connected properly. Your universal remote for
Frequently asked questions
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