Appendix · Guarantee
79
EN
Guarantee
· Guarantee
(Terms and Conditions for United
Kingdom only)
In order to supply the guarantee, you should contact
your dealer or Sagemcom Helpdesk. The proof of pur-
chase will be required.
Please make usage of your equipment for the purpose
for which it was designed and under normal usage con-
ditions. Sagemcom do not accept any liability for any us-
age made out of the frame of its original designed
purpose and any consequence that may arise from this
usage.
Should any malfunctioning arise, the dealer or Sagem-
com Helpdesk will advise you what to do.
A) General Guarantee Conditions
Sagemcom undertakes to remedy by repair or exchange
at its own convenience, free of charge for labour and re-
placement parts, any defects in the equipment during
the guarantee period of 12—twelve—months (3—
three—months for accessories), from the date of origi-
nal invoice of the Equipment, where those defects are a
result of faulty workmanship.
Unless the customer has concluded with Sagemcom a
maintenance contract in respect of the equipment
which specifically provides for repairs to be carried out
at the customer's premises, the repairs will not be car-
ried out on the equipment at the customer premises.
The customer must however return the defective
equipment at his/her own expense, to the address given
by the dealer or Sagemcom Helpdesk.
In case a product needs to be sent in for a repair, it al-
ways has to be accompanied by a proof of purchase
(which is not altered, written on or in any way be made
illegible) showing that the product is still under warran-
tee. In case no proof of purchase is enclosed, the
Sagemcom repair center will use the production date as
a reference of establishing the warrantee status of the
product.
Apart from all legal obligatory rules, Sagemcom, do not
give any Guarantee, either implicit or explicit which is
not set force in the present section, and could not be
hold responsible for any direct or indirect, material or
immaterial damage, in or out of the frame of the present
guarantee.
If any provision of this guarantee shall be held to be in
whole or in part invalid or illegal due to an obligatory
rule applicable to consumers pursuant to their national
legislation, such invalidity or illegality shall not impair or
affect the remaining provisions or parts of this guaran-
tee.
This guarantee does not affect the Customer statutory
rights.
B) Exclusions From Guarantee
Sagemcom shall have no liability under the guarantee in
respect of:
•) Damage, defects, breakdown or malfunction due to
one or more of the following:
– Failure to properly follow the installation process and
instructions for use
– An external cause to the equipment (including but not
limited to: lightening, fire, shock, vandalism, inappropri-
ate conditions of electrical network or water damage of
any nature)
– Modifications made without the written approval of
Sagemcom
– Unsuitable operating conditions, particularly of tem-
perature and humidity
– Repair or maintenance of the equipment by persons
not authorized by Sagemcom
•) Wear and tear from normal daily use of the equip-
ment and its accessories
•) Damage due to insufficient or bad packaging of equip-
ment when returned to Sagemcom
•) Usage of new versions of software without previous
approval of Sagemcom
•) Work on any equipment or software modified or
added without the prior written consent of Sagemcom
•) Malfunctions not resulting from the Equipment or
from software installed in user workstations for the
purpose of use of the equipment.
Communication problems related to an unsuitable envi-
ronment including:
– Problems related to access and/or connection to the
Internet such as interruptions by access networks or
malfunction of the line used by the subscriber or his
correspondent
– Transmission faults (for example poor geographical
coverage by radio transmitters, interference or poor
line quality)
– The local network fault (wiring, servers, worksta-
tions) or the failure of the transmission network (such
as but not limited to interferences, fault or poor quality
of the network)
– Modification of the parameters of the cellular network
carried out after the sale of the Product
•) The normal servicing (as defined in the user guide
supplied with the equipment) as well as malfunctioning
due to servicing not being carried out. Servicing costs
are in any event always borne by the customer.
•) Malfunctions resulting from the usage of products,
consumables or accessories not compatibles with the
equipment.
C) Out of Guarantee Repairs
In the cases set forth in B) as well as after expiry of the
guarantee period, the customer must ask the Author-
ized Sagemcom Repair Centre for a cost estimation.
The repair and delivery costs will be invoiced to the cus-
tomer.
The foregoing shall apply unless otherwise agreed in
writing with the customer and only for the United King-
dom.
