Philips Senseo hd7873, User Manual

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23
Problem Solution
2c. The water reservoir is not damaged or broken. Normally, water should
not start to drip from the water outlet in the bottom of the water reservoir
within 30 seconds after filling.
In all other cases, contact the Philips Consumer Care Centre in your
country.
I cannot open the lid. A vacuum may have temporarily formed under the lid. Switch off the
machine. Pull up the lever and wait 24 hours before you open the lid.You
may need to use quite some force.
Make sure that you do not move the SENSEO
®
machine. Moving the
machine, placing it outdoors or in a cool or cold environment does not
accelerate the unlocking of the lid.
For this not to happen again, always make sure that the pod holders are
clean and that the sieve in the centre of the pod holders is not clogged.
If this problem continues to occur, contact the Philips Consumer Care
Centre in your country.
The coffee machine
produces less coffee
than before. Perhaps the sieve in the centre of the pod holder is clogged. If this is the
case, unclog the sieve by rinsing the pod holder under a running tap. Use a
washing-up brush to clean the sieve, if necessary.
Descale the machine (see chapter ‘Descaling’).
I cannot close the lid
properly. Check if a used coffee pod is sticking to the water distribution disc. If this is
the case, remove the used pod.
Check if you used the correct pod holder. Use 2 pods in combination with
the deeper 2-cup pod holder
qq
.
The SENSEO ® coffee
is not strong enough.
Make sure that you have selected the coffee strength that you prefer.
You can choose between regular and strong coffee. You can also use the
personal coffee memory to obtain smaller cups of stronger coffee or larger
cups of milder coffee (see chapter ‘Brewing SENSEO
® coffee’, section
‘Personal coffee memory’).
Make sure that you have used the correct number of pods and have
pressed the right button. Use 2 pods in combination with the 2-cup pod
holder
qq and the 2-cup button qq .
Make sure that you have placed the coffee pod or pods properly in the
centre of the pod holder, to prevent water from escaping along the edge
of the pod or pods. When you use two coffee pods on top of each other,
make sure that the convex sides of both pods point downwards and press
the pods lightly into the pod holder.
Make sure that you have not used the same coffee pod twice by accident.
Make sure that the coffee in the pod is evenly distributed.
If you prefer a more robust flavour, SENSEO
®
coffee pods with a stronger
blend are available.
The coffee is not hot
enough. If you have used the machine for quite some time and the temperature of
the coffee decreases, we advise you to descale the machine. See chapter
‘Descaling’. Descale your SENSEO
® coffee machine regularly.
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