Problem
Solution
The light in the
on/off button
continues to flash
slowly.
You have not yet flushed the machine. See chapter ‘Preparing
the machine for use’.
You have used the SENSEO
®
coffee machine at an altitude
higher than 2200 metres above sea level. This has caused the
water in the machine to start boiling before it has reached
the required temperature, which prevents the machine from
functioning properly. Switch off the machine and no longer
use it at altitudes higher than 2200 metres above sea level.
The light in the
on/off button
continues to flash
rapidly.
Make sure that:
the water reservoir is placed properly;
there is enough water in the water reservoir (i.e. above the
q
MIN level if you want to brew 1 cup);
the ambient temperature is not lower than 10°C. If it is, the
machine does not function properly.
When I push one
of the buttons,
nothing happens.
Make sure you have inserted the plug properly into the wall
socket. Also make sure you have closed the lid and locked the
lid lever. If the lid is not closed or the lid lever is not pushed
until it locks with a click, the machine does not work.
Water leaks from
the machine.
You may have filled the water reservoir beyond the MAX
level. Never fill the water reservoir beyond this level.
Perhaps the sieve in the centre of the pod holder is clogged.
If it is, unclog the sieve by holding the pod holder under a
running tap. If necessary, use a washing-up brush or a pin to
unclog the sieve.A
Check if the coffee pod is placed properly in the centre of
the pod holder.
Check if the sealing ring is not stuck under the edge of the
water distribution disc (see drawing at the beginning of this
user manual).
It is perfectly normal for some drops of water to spill onto
the worktop. This may happen, for instance, when you place
or remove the water reservoir. Be careful when you remove
used coffee pods, for there may still be some water on the
pods.
Perhaps you removed the water reservoir when the coffee
machine was heating up. This may cause some water to leak
out of the machine (this water normally ends up in the water
reservoir).
If none of the above solutions solve the problem, contact the
Philips Consumer Care Centre in your country.
I cannot open
the lid.
A vacuum may have temporarily formed under the lid.
Switch off the machine. Pull up the lever as far as it goes and
wait 24 hours before you open the lid. This requires quite
some force.
Make sure that the sieve in the centre of the pod holder is
not clogged. If it is, unclog the sieve by holding the pod holder
under a running tap. If necessary, use a washing-up brush or a
pin to unclog the sieve.
Make sure you do not move the SENSEO
®
machine.
Moving the machine, placing it outdoors or in a cool or cold
environment does not accelerate the unlocking of the lid.
Do NOT put the SENSEO
®
machine in the fridge or freezer,
as this does not accelerate the unlocking of the lid.
If problems continue to occur, contact the Philips Consumer
Care Centre in your country.
The machine
produces less
coffee than before.
Perhaps the sieve in the centre of the pod holder is clogged.
If it is, unclog the sieve by holding the pod holder under a
running tap. If necessary, use a washing-up brush or a pin to
unclog the sieve.
Descale the machine (see chapter ‘Descaling’).
Problem
Solution
The SENSEO
®
coffee machine
brews only a small
quantity of coffee
or no coffee at all
when I use it for
the first time.
You have not flushed the machine properly before first use.
As a result, the boiler is not or only partly filled. Flush the
machine properly (see chapter ‘Preparing the machine for
use’) before you brew another cup of coffee.
I cannot close the
lid properly.
Check if a used coffee pod sticks to the water distribution
disc. If this is the case, remove the used pod.
Check if you have not put two coffee pods in the 1-cup pod
holder
q
.
The machine has
been stored in a
room that was not
frost-free.
Contact the Philips Consumer Care Centre in your country.
The SENSEO®
coffee is not
strong enough.
Make sure that:
you have used the correct number of pods and have pressed
the right button. Use 1 pod in combination with the 1-cup
pod holder
q
and the 1-cup button
q
. Use 2 pods in
combination with the 2-cup pod holder
and the 2-cup
button
;
the coffee pod or pods has/have been placed properly in the
centre of the pod holder, to prevent water from escaping
along de edge of the pod or pods. When you use two coffee
pods on top of each other, make sure that the convex sides
of both pods point downwards and press the pods lightly into
the pod holder (see step 6 in chapter ‘Using the machine’);
you have not used the same pod twice by accident;
the coffee in the pod is evenly distributed;
If you prefer a more robust flavour,
SENSEO
®
coffee pods
with a stronger blend are available.
The SENSEO
®
coffee is too
strong.
If you prefer a milder flavour, SENSEO
®
coffee pods with a
milder blend are available.
The coffee is not
hot enough.
Do not use cups that are too large, as they cause the coffee
to get cold more quickly. When you use cups, make sure they
have a capacity of 150ml. When you use a mug, make sure it
has a capacity of 280ml.
To keep the coffee hot longer, preheat the cups with hot
water.
The machine
spatters when I
brew coffee.
Move the drip tray to a higher position so that the edge of
your cup is closer to the spout.
I want to brew
coffee in a tall
vacuum mug but
this mug does
not fit under the
spout.
If you remove the drip tray, the mug may fit under the spout.
Water and steam
have leaked from
the bottom of the
appliance in a fast
way.
Your SENSEO
®
machine has a technical malfunction and has
drained all water for safety reasons. The machine is blocked
and does not function anymore. For assistance, please visit
our website www.senseo.com or take the machine to a
Philips service centre.
4222.200.0182.2
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