User Manual
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Troubleshooting
General Problems
The display stays blank or becomes black
• Make sure the batteries are properly installed.
See “The Batteries” on page 3.
• Press the Backlight button to make sure ProntoNEO and the backlight are
turned on.
See ‘Turning on the Display and the Backlight’ on p. 6.
• Adjust the contrast using the Backlight button and the Page Up or Page Down
buttons on the left side of ProntoNEO.
See ‘Changing the LCD Contrast’ on p. 7.
The display is too light or too dark
• Adjust the contrast using the Backlight button and the Page Up or Page Down
buttons on the left side of ProntoNEO.
See ‘Changing the LCD Contrast’ on p. 7.
ProntoNEO shuts off automatically
• This is a timeout feature of the ProntoNEO to save power. You can change
the time ProntoNEO stays on in the Settings.
See ‘Adjust the LCD Timeout’ on p. 12.
Devices do not respond to commands from ProntoNEO
• Make sure ProntoNEO is in Use mode. See ‘Working with Modes’ on p. 10.
• Make sure ProntoNEO’s sending LED is pointed towards the device you’re
operating.
• Check if the battery level is low. If so, replace the batteries.
See ‘The Batteries’ on page 3.
• Check if you have defined the correct brands for your devices.
See ‘Defining the Brands of Your Devices’ on p.15.
• Check if the button you are trying to use is assigned properly via Brand mode,
Learn mode or Macro mode. See ‘Defining the Brands of Your Devices’ on
p. 15, ‘Learning Commands’ on p. 18 and ‘Recording Macros’ on p. 21.
ProntoNEO does not learn commands from an existing remote control
• Press and hold the buttons on the existing remote control for a longer or
shorter period of time.
• Make sure the distance between the ProntoNEO and the existing remote
control is between 1 and 4 inches (2 to 10 cm).
See ‘Learning Commands’ on p. 18.
• Do not learn commands directly under fluorescent lights.
• Do not learn commands on a reflecting table surface.
• Check if the battery level is low. If so, replace the batteries.
See ‘The Batteries’ on page 3.
• Check if there is sufficient memory to learn commands. If not, revert the
ProntoNEO. See ‘ProntoNEO Information’ and ‘Revert’ on p. 14.
ProNeo 01-08-2001 14:40 Pagina 29
