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Find information at  

http://www.philips.com/support/

 

Get support at 

https://www.philips.com/pds/support/ 

 

 

 

 

Professional Installation Manual 

 

xxHFL5014/12 

xxHFL5014W/12 

xxHFL5114/12 

xxHFL5114U/12 

xxHFL5114W/12 

xxHFL6014U/12 
xxHFL6114U/12 

 

 
 
 
 

 
 
 
 

 
 
 
 

 

Status:   

Approved 

Version:   

4.0 

Date:     

December 2020 

Author:   

Bert De Latter 

 

Summary of Contents for Professional HFL5014/12 Series

Page 1: ...t Get support at https www philips com pds support Professional Installation Manual xxHFL5014 12 xxHFL5014W 12 xxHFL5114 12 xxHFL5114U 12 xxHFL5114W 12 xxHFL6014U 12 xxHFL6114U 12 Status Approved Version 4 0 Date December 2020 Author Bert De Latter ...

Page 2: ...ional menu Update the manage apps configuration wizard Adding AppControl via portal information Adding new features changes as per P update logo Note The changes in version 3 0 require to have SW version 105 000 239 002 or higher 4 0 12 2020 Bert De Latter Add function to add Google Cast in channel list Add function to define RC5 key mapping Changes to Hotspot feature Added example for HLS stream ...

Page 3: ...ulti RC for the guest RC 22AV1905A or 22AV1905B 12 2 1 4 3 How to reset a guest RC to the default settings 13 2 1 4 4 How to setup the Healthcare RC 22AV1604B 13 2 1 4 5 How to setup the Easy RC 22AV1601B 13 2 2 Professional Settings menu 14 2 3 Software upgrade 15 2 4 Clone folder structure 16 3 Find out the state of the TV 17 3 1 Virgin mode 17 3 2 Professional Mode ON OFF 17 3 3 CSM Customer Se...

Page 4: ...icture Settings 32 6 4 5 Subtitles 33 6 4 6 Guest Management 33 6 4 7 Content Rating 34 6 4 8 Personalise 34 6 4 9 HotSpot Default Frequency 34 6 5 Identification Settings 35 6 5 1 RoomID 35 6 5 2 Premises Name 35 6 5 3 Premises Geonames ID 35 6 5 4 Device Name 36 6 5 5 Installer Identification 36 6 6 Guest Management 36 6 7 Dashboard 37 6 8 Features 39 6 8 1 Apps 39 6 8 2 SmartInfo 43 6 8 3 Shari...

Page 5: ...ge Preference 74 6 15 5 Accessibility 75 6 16 Android Settings 76 6 17 Reset 76 7 Professional setting wizards 78 7 1 Philips Home Dashboard configuration 78 7 1 1 Show Account Icon 79 7 1 2 Show Assistant Icon 79 7 1 3 Recommended 79 7 1 4 User Interface Setting 79 7 2 Manage Apps 81 7 2 1 Manage Apps configuration wizard 81 7 2 2 Installing Apps using Google Play Store 85 7 2 3 Managing Apps thr...

Page 6: ... 5 Remove channels 110 7 7 6 Re number channels 110 7 8 Channel installation wizard 111 7 8 1 Install RF channels 111 7 8 2 Install OTT channels and TIF Channels 114 7 8 3 Install IP channels 114 7 8 4 Install media channels 115 7 9 Network installation wizard 115 7 10 Crestron Connected wizard 116 7 10 1 Display Settings 116 7 10 2 SSL settings known as Secure connections feature 117 7 10 3 Auto ...

Page 7: ...res 127 8 6 2 1 Set alarm 127 8 6 2 2 Sleep Timer 128 8 6 2 3 Internet Hotspot 128 8 6 2 4 Weather 128 8 6 2 5 TV Guide 129 8 6 2 6 Talkback 129 8 6 3 Personal 129 8 7 Top icons 131 8 7 1 Google account 131 8 7 2 Set alarm 131 8 7 3 Weather 132 8 7 4 Menu language 132 8 8 PMS Property Management System 132 8 8 1 TV configuration 132 8 8 2 Clearing personal data 133 8 8 3 Greeting guest 133 8 8 4 B...

Page 8: ...rd 141 12 Examples 142 12 1 Custom channel logos 142 12 1 1 How to extract the channel logos 142 12 1 2 How to add custom channel logos 142 12 1 3 Improper scaled channel logo in the Channels overview 143 12 2 ChannelList xml in the clone file 144 12 2 1 Add an RF channel in the ChannelList xml 145 12 2 2 Add a media channel in the ChannelList xml 145 12 2 3 Add an IP channel in the ChannelList xm...

Page 9: ...ingly TP Vision Belgium NV cannot be held responsible neither for any errors in the content of this document nor for any problems as a result of the content in this document Errors reported will be adapted and published on the Philips support website as soon as possible 1 2 Help and support Visit the Philips support website at http www philips com support for Leaflets and product documentation Dow...

Page 10: ...andby SW Software TV Television T C Terms and Conditions WIXP Web Internet eXPress 1 4 How to navigate open menu s and make selections Navigating the menu can be done with the up down left and right arrow buttons on the remote control Opening a menu can be done with the OK button The OK button can also be used to activate buttons that can be seen on the screen like Done Cancel Close Yes No In many...

Page 11: ...e that you have everything you need at hand You need a USB device and a remote control 2 1 Remote control 2 1 1 Master remote control 22AV9573A or 22AV9574A It s best to use the green RC as it has specific functions for this product range but the orange RC can still be used as well 22AV9573A 22AV9574A ...

Page 12: ...te The 22AV1905B remote control can be ordered as an accessory if you would already have a 22AV1905A 2019 and would like to replace it with the same remote control but with the Netflix button The 22AV1905B is available with new TV s delivered with Netflix already installed 2020 ...

Page 13: ... not the same RC as 22AV1601B while it looks identically Note Both 22AV2005B and 22AV2025B have braille available on some keys 2 1 4 Setup of the remote controls 2 1 4 1 How to setup the Master RC 22AV9574A Note The setup of this RC is missing but will be added in the next version of this manual If you have any question you can raise a case and ask 2 1 4 2 How to set the multi RC for the guest RC ...

Page 14: ...ack to RC6 mode by pressing 8 seconds Mute and Channel up at the same time You can also use this RC for multi RC More details can be found in the Professional settings chapter You can program this RC by pressing 2 buttons at the same time for 8 seconds following the combination from earlier chapter How to set the multi RC for the guest RC 2 1 4 5 How to setup the Easy RC 22AV1601B The RC can be us...

Page 15: ...r RC5 Mode Buttons combination Blue default Home and Volume down Yellow Home and Channel down Red Back and Volume down Green Back and Channel down Also note that for the easy RC the multi RC setting is stored permanently so it will remember the setting even if the batteries are removed from the RC 2 2 Professional Settings menu To access the Professional Settings menu you have 2 possibilities Usin...

Page 16: ...are autorun upg on the root of the USB stick FA32 formatted and do not change the name Procedure o Start up the TV and wait until it is fully booted up should take a max of 2min o Insert the USB stick o A wizard will automatically appear and start the upgrade to the new SW o Wait until the process finishes don t send any RC command to the TV and do not unplug the power cord o After the update is d...

Page 17: ...mation for debugging in case of reported problems It also contains the CSM txt file containing all details about the TV You can also have a folder called xxxxxCloneData where xxxxx is the 5 digits of the room number If the room number matched the roomID set in TV the TV will use this clone file to program the TV when cloning from USB to TV It is advised to use CMND or the TV menu to make changes t...

Page 18: ... Advanced Professional Mode and turn this option back to On in case it would be Off You will need to do a virgin installation after you have enabled Professional Mode by reinstalling the TV This TV is only to be used having professional mode set to On you are able to turn it Off in case your TV is out of warranty and you still want to use it as a consumer TV Note no support will be given in case o...

Page 19: ...ter the CSM menu using the key code a text file CMS txt will be written to your USB memory device if it s connected to your TV in order to have a copy of the CSM data You can navigate between the 9 CMS pages using Up Down ...

Page 20: ... roomID manual date and time professional mode professional menu pin lock and logging url will not be reset If you want these settings to be changed you will need to do this after the reinstallation has finished Open the Professional Settings menu Navigate to the Reset menu Navigate to the Reinstall TV menu Press the OK button on the Reinstall TV menu you should get below screen Note Depending on ...

Page 21: ...e to put a script called Script xml This xml file has as content below xml version 1 0 encoding UTF 8 Script SchemaVersion MajorVerNo 1 MinorVerNo 0 Activity Action ReinstallTV Action Activity Script If you have this file in the correct location and you Clone USB to TV then in the beginning of the cloning process the TV will give a notification Reinstall TV and the TV will be reinstalled After the...

Page 22: ...nd SW version of the TV If there is no need to load a clone file in this TV for example if you want to make a new installation to create a master clone file then you need to press OK to activate the skip button 5 1 2 Instant initial cloning and software upgrade If you want to upgrade the TV software and load a new clone file in the TV via USB you have to do following steps Disconnect the TV from t...

Page 23: ...s process you will see following no user interaction needed o Detection of the Software and Clone file o Downloading the SW from USB to TV will start o After the downloading phase you will see that the SW upgrade will start During this process you will see that android is installing the system update and some other waiting animations The SW upgrade can take several minutes ...

Page 24: ...de the TV will reboot and will go again to the cloning screen where the clone file from the USB stick will be loaded in TV Note First you will see Downloading once downloaded you will see a message that you can remove the USB stick ...

Page 25: ... can start using the TV If a clone file and or software is sent out over IP or RF the same process will happen automatically 5 2 Settings during virgin installation When you skip the IIC screen you will be able to set the room ID Once set you will have finished the virgin installation and the professional menu will open allowing you to start creating your master clone file ...

Page 26: ...he professional menu a Professional Session will be active As long as this session is active you will see below notification onscreen Professional Apps may have professional settings which can only be accessed via the professional menu Once the professional app is launched via the professional menu you can see through this message if you are in professional or guest mode the below message is displ...

Page 27: ...rview pages Note No value can be changed in these screens o Pressing back will exit this screen again 6 3 Upgrade and Clone o Navigate to the Upgrade and Clone menu o You will see the screen on the left Note Cloning and upgrading over IP or RF will happen automatically after the TV is in standby for 5 minutes if Auto Upgrade and Clone in the professional menu is set to On The cloning over IP will ...

Page 28: ...e a list of SW versions that are available in the upgrades folder in the root of the USB device connected to the TV if they are applicable for this product o Select the SW you want to install and press OK you will see that the TV starts with the downloading from USB to TV o Once the downloading is done you will see that TV is restarting and installing the system update This can take several minute...

Page 29: ...when selecting the Clone USB to TV menu o Clone All except Apps menu will clone everything except the Apps o Clone All menu will clone everything but will take a bit longer Note Default channel logos are part of the SW and will not be cloned out o Select the Clone IP to TV menu o Using this you will be able to clone to the TV over IP this happens automatically when a clone has been assigned to the...

Page 30: ...upgrade and Clone upgrade will be enabled automatically at 4 AM and 1PM if the TV is in standby and 5 minutes after the TV is put in STBY if On is selected no upgrade will happen if Off is selected o Auto Clone on Wakeup Nothing will happen when Off but when On the TV shall search for a new clone when waking up from standby You will see a message Personalizing your experience when starting up the ...

Page 31: ...dby and also when in on state When in on state in order to be able to upgrade the tv needs to be tuned to the RF playout frequency for example when an AV stream is being used in CMND and the tv is tuned to it When Energy Saving is selected only the scan will happen at 4AM when the TV is not in use Note in order to set the Scan Mode the TV must be in Fast mode In Green mode the TV will always follo...

Page 32: ...you see in the screenshot is depending on the installed channels o Select the channel or source you would like to set as Switch On Channel 6 4 2 Feature Settings o Navigate to the Feature Settings Switch On Feature menu o You will see below items o None The dashboard or apps will NOT be opened when starting up the TV o Dashboard The dashboard will be opened when starting up the TV o SmartInfo Smar...

Page 33: ...lume setting for the headphone and bathroom speakers o Open these menu items and change the default volume using the arrow up down in the volume sliders o Navigate to the Sound Settings Sound Style menu o You will see following options in this menu Personal Original Movie Music Game and News Note When selecting Personal you can change the setting under TV Settings Sound Advanced Surround Mode to s...

Page 34: ... 6 4 6 Guest Management o Navigate to the Guest Management Guest Country menu Note If you select a language where text is from right to left also the menu will be shown on the right side o You will see a list of countries You need to select the country where most of the guests are coming from This will have impact on the apps o Navigate to the Guest Management Android System Menu language menu o Y...

Page 35: ... Features Content Rating Enable is set to Yes 6 4 8 Personalise o Navigate to the Personalise Message Display menu o You will see below items o Show Message Change to this to show the complete message when it s sent o Notification Only Change to this to only show a notification when a new message was sent 6 4 9 HotSpot Default Frequency o Navigate to the HotSpot Default Frequency menu o You will s...

Page 36: ...ms o Force Customer Name Change to On to define your custom name if Off then the name will be retrieved from the weather service using the Geonames ID o Custom Name Define the custom name for the premises Note The Premises Name can be seen in the default dashboard 6 5 3 Premises Geonames ID o Navigate to the Identification Settings Premises Geonames ID menu o You can set the ID of the Geonames loc...

Page 37: ... Note This data might be used in feature for analytics information GDPR compliant 6 6 Guest Management o Navigate to the Guest Management Guest Profile Download menu o If set to On the guest name and profile image will be downloaded from the Google account when he logs in if Off this will not be downloaded o Navigate to the Guest Management Clear User Data menu o This is to clear the user data inc...

Page 38: ...r Philips Home Dashboard configuration o Custom Dashboard Browser based This menu is to configure the custom browser based dashboard Note You can have more items in this list depending on Dashboard apps loaded in TV Note All details are explained in the CDB documentation that can be obtained after signing an NDA trough a salesperson o Navigate to the Dashboard Select Dashboard Custom Dashboard Bro...

Page 39: ...ard will be launched when no connection can be made o Navigate to the Dashboard Reload menu o When CDB is connected and connection drops the SI is free to choose to either stay on CDB or switch to Local CDB However if connection restores the server CDB can be reloaded automatically when Reload is switched On for example to show updated information If set to Off the SI needs to have the logic in hi...

Page 40: ...s menu o You will see below items o SmartTV Mode You can set the SmartTV Mode to Off to disable or to Default to use predefined apps or use Profile to use your custom configuration Note By default there will be almost no apps available o Profile Settings When creating a custom profile you can add remove apps other than present in the default profile o Navigate to the Profile Settings menu o After ...

Page 41: ...to use your own profile you can set your own profile name in this field o Location ID This field is to set a location ID This is only for future use or might be removed Note See chapter Manage Apps to see how you can use the website to configure your personal profile Note Apps will only be synchronized to the server when you have exited the Professional Session After exiting the Professional Sessi...

Page 42: ...from your personal account will be linked to the configuration you made you only need to login in order to install the apps o Uninstall apps You can open this menu to uninstall apps When opening this menu you will see a list of Recently opened apps and See all apps When opening See all apps you can open the app you want to uninstall and select uninstall and press OK You will get a new screen where...

Page 43: ...is will split up the installed apps per category or show all apps o Navigate to the App Sync menu o You will see below items o TV to SmartTV Server You can select On to upload apps to the Philips servers so they can be synced again to other TV s or Off to disable this function when you are developing your own application o Apps Sync Status By opening this screen you can see the current status of t...

Page 44: ...xclusive so they cannot be used both at the same time SmartInfo can be opened by pressing Info o You will see below items o Off Disable Smart Info feature o Browser Use the SmartInfo browser usually this is created in CMND o Apps Use a SmartInfo app you have loaded in TV Note By default Apps and browser are empty o Navigate to the SmartInfo Browser settings menu Note Brower settings is only access...

Page 45: ...t o On Enable Google Chromecast this will allow the users to share content from their own mobile device o Navigate to the Sharing Secure Sharing menu o You will see below items o Off Disable Secure sharing o On Enable Secure sharing the TV will be able to make a peer to peer connection with a mobile device Note when you disable secure sharing it s up to the SI to set up his own infrastructure to m...

Page 46: ... is also already there if you connect through Chromecast hotspot This item can be used if Google Cast is disabled Note The guest cannot use the hotspot when TV is in STBY the TV needs to be on in order to use this feature o You will see below items o Off Disable Internet Hotspot o On Enable Internet Hotspot this will enable the guest to access internet via TV after making a peer to peer connection...

Page 47: ...Weather App o Navigate to the Weather App menu o You will see below items o Off To disable the weather information in the default dashboard menu o On To enable the weather information in the default dashboard menu Note This requires the TV to be connected to the internet or to the CMND server which should be connected to the internet to be able to see weather info also your Premises Geonames ID sh...

Page 48: ...the MyChoice menu o You will see below items o Enable You can enable MyChoice using On or disable using Off o Request for PIN You can disable that the PIN code is requested every time the set is switched on until the validity is expired via No or enable it via Yes o Manage You will be able to manage MyChoice see chapter Manage MyChoice for more details Note Request for PIN and Manage are only acce...

Page 49: ...tense Light Via a slider you can set the clock brightness at intense light environment Light sensor Sensitivity Via a slider you can change the light sensor sensitivity Note Above menus are only accessible when External Clock is set to On 6 8 10 Scheduler o Navigate to the Scheduler menu o You will see below items o Enable You can enable the scheduler using Yes or disable using No o Manage You wil...

Page 50: ... disable using No o TalkBack Settings These are google settings that cannot be cloned out or cloned in 6 9 Channels o Navigate to the Channels menu o You will see the screen on the left o Navigate to the Enable Channels menu o You will see below items o RF IP Channels Show IP RF channels in the channel list when On or not when Off o Media Channels Show media channels in the channel list when On or...

Page 51: ...annel numbers o Navigate to the Manage menu o When opening this menu you will be able to manage the channels you can use the options key to manage the channels o See chapter Manage Channels for more details o Navigate to the RF Installation Settings menu o You will see below items o Install Analog You can put the search of analog channels Off or On o Install DVB T T2 You can put the search of DVB ...

Page 52: ...o manually search for digital channels on a specific frequency When opening this menu you can choose between DVB T Search or DVB C Search If you open one of above menu items you can give in a frequency to tune to o Analogue Manual Installation This can be used to manually search for analogue channels You can set the System you need Search Channels where you can set the frequency you want to search...

Page 53: ...eletext You can enable teletext via Yes or disable via No o Enable MHEG You can enable MHEG via Yes or disable via No o Enable HbbTV You can enable HbbTV via Yes or disable via No o Enable CI CI TV shall disable the CI CI conditional access support all UI elements relating to the CI CI shall be removed if No is selected if Yes is selected then all CI CI functionality shall be available o Enable Fr...

Page 54: ...ble once detected 6 10 Sources o Navigate to the Sources menu o You will see the screen on the left o Navigate to the Enable Sources menu o You will see a list of externals including USB media browser You can enable or disable sources to be available in the menu Note The list of sources is depending on the hardware in relation to the screen size and can be different from the screenshot o Navigate ...

Page 55: ...ource when an HDMI device is connected to the TV using Off or enable via On o Fallback on HDMI Break out If HDMI Plug in out is enabled then the TV will follow this setting when the HDMI connection is broken and go back to the SwitchOnSettings or go back to the Previous Application o Navigate to the Easylink menu o You will see below items o Easylink Disable all HDMI CEC functionality via Off or e...

Page 56: ...2160p60 4 2 0 Optimal enables up to 2160p60 4 4 4 and Off enables up to 1080p60 The list of sources is depending on the hardware in relation to the screen size and can be different from the screenshot 6 11 Date and Time o Navigate to the Date and Time menu o You will see the screen on the left o Navigate to the Source menu o You will see below items o Automatic NTP Channels When selected the clock...

Page 57: ...urce When selecting Default the TV will automatically look for the clock via the network when Custom NTP Server is selected you will be able to set a custom NTP sever URL o Custom NTP Server URL Set the link for a custom NTP Server URL o Navigate to the Manual Date and Time Settings menu o You will see below items o Date You can set the date manually o Time You can set the time manually Note Above...

Page 58: ...orrection will be applied while switching between winter and summer time o On Daylight saving time is enabled o Navigate to the Time offset menu Note This menu in not accessible when Source is set to Manual o You will see a list to make a time offset per 30 minutes o Navigate to the Clock Format menu o You will see below items o 24 hour You can set the clock format to 24 hours format o AM PM You c...

Page 59: ... to show the date when the clock is shown onscreen and in the welcome screen o Day You can enable or disable to show the day in the clock or the welcome screen 6 12 Wireless and Networks 6 12 1 Network wizard o Navigate to the Wireless and Networks Connect to Network menu o You will get the network wizard to connect to the network See chapter Network installation wizard for more details about conn...

Page 60: ...s your setup o Navigate to the Network Configuration menu o You will see below items o DHCP Use DHCP to connect your TV o Static IP Use Static IP to connect your TV o Navigate to the Static IP Configuration menu o You will see below items o IP Address Set your IP Address o Netmask Set your Netmask o Gateway Set your Gateway o DNS 1 Set your DNS 1 o DNS 2 Set your DNS 2 Note Above menus are only ac...

Page 61: ... mode to fast mode o Navigate to the Forget Wi Fi Network menu o You will see below items o Forget_All Remove all wireless networks that the TV was connected to o List of connected Wi Fi networks Remove the selected wireless network from the list Note This menu is only accessible if the TV was ever connected to Wi Fi the list of connected Wi Fi networks depends on the Wi Fi connections made in the...

Page 62: ...nu o You will see the screen on the left o Navigate to the Wireless and Networks Control TV Over IP Webservices menu o Web Services is a mechanism to exchange information from the TV to the server The TV will send below services to the server on a periodically o You will see below items o Server URL This is the URL where the Web Services server can be found This server will host the pages By defau...

Page 63: ...C setting this can be put Off or On o Navigate to the Wireless and Networks Control TV Over IP WebListeningServices menu o Web Listening Services is a mechanism to exchange information from the server to the TV This enables a small server to run inside the TV that listens to services sent from the server o You will see below items o PowerService PowerService feature shall enable to remotely Reques...

Page 64: ...ard buttons are the buttons on the backside of the TV o Navigate to the Input control Remote Control menu o You will see below items o Lock The TV will not respond to any RC codes sent to TV by putting Lock to On normally this should always be Off Note Using the master RC you would still be able to enter in the professional menu and navigate in it o SmartInfo RC Key Mapping You can map the SmartIn...

Page 65: ...o 00 or 03 You can choose the Code this needs to be a digit You can select the Map to Function to any existing RC function You can Delete RC Key x again o Navigate to the Input control Multi Remote Control menu o This function allows that up to 14 televisions can be installed in a room whereas each TV will react to its own RC o You will see a list of options Off the 4 color keys and all digits o T...

Page 66: ...allation wizard again and change the keyboard layout and test your keyboard o Navigate to the Input control Bluetooth menu o This menu is only here for future use it is currently NOT working Bluetooth audio devices will never be able to be connected o Navigate to the Input control Bluetooth Remote Control menu o This menu is to pair the 22AV2025B remote control to the TV o You will see below items...

Page 67: ... make sure the RC is within one meter from the TV If a new SW update is available you will see Updating on screen with the progress Do not press any key on the remote control and don t move the remote control Once the update is done you will see a message Updated You can press Done to close the wizard When no updates are found you will see a No updates message saying that your RC is up to date you...

Page 68: ...selecting Green Note For RF installations the client needs to choose to use Green or Fast mode this will have impact on the power consumption for IP connected installations it must be set to Fast o Standby Delay You can select On to let the TV go to fast standby mode 5 minutes after cold boot of the TV or you can select Off to let the TV go to fast standby mode immediately after cold boot this als...

Page 69: ...he Security menu o You will see below items o Professional Menu PIN Lock When On you can set a 5 digits PIN code to lock the professional menu when entering the professional menu using the key sequence you will need to enter the 5 digits when Off this is disabled o Professional Menu Keyboard Access When On you will be able to use the F9 key on your keyboard to access the professional menu using th...

Page 70: ...ee below items o 38400 You can change the baud rate setting of the TV to 38400 o 19200 You can change the baud rate setting of the TV to 19200 Note It s recommended to use 38400 as default setting o Navigate to the UI Display OSD menu o You will see below items o No No OSD will be shown you will not be able to enter any menu o Yes All OSD and menus can be seen and accessed o Navigate to the System...

Page 71: ...ote This will only be selectable when Destination is set to Server o Frequency This is the frequency interval in seconds for diagnostic logging o Navigate to the Select TV Control App menu o You will see below items o Off You can use the TV in normal mode o Crestron Connected You can use the TV in normal mode and you can also control the TV using Crestron Connect When you press OK you will open th...

Page 72: ...ee below in more detail o Picture Format Overscan You can enable the picture overscan using On or disable using Off o Navigate to the Picture Advanced Colour menu o You will see below items o Colour Enhancement Adjust the level of enhancement for colour intensity and details in bright colours between Off Minimum Medium or Maximum o Colour Temperature Select a preset colour temperature Normal Warm ...

Page 73: ... sharpness especially on lines and contours in the picture you can put this On or Off Note Ultra Resolution might have a different name depending on your set type and screen size o Navigate to the Picture Advanced Picture clean menu o You will see below items o Noise Reduction Noise reduction filters out and reduces the image noise you can put this Off Minimum Medium or Maximum o MPEG Artefact Red...

Page 74: ...o On and the headphone is connected then TV speakers shall be muted automatically When Off the guest has to manually mute the TV speakers o Navigate to the Sound TV Placement menu o You will see On the Wall and On a stand Depending on your selection you will optimize the sound acoustics of the TV for the placement of your TV o Navigate to the Sound Advanced menu o You will see below items o Surrou...

Page 75: ...tre System Note This can only be changed if Audio Out Delay is set to On 6 15 3 Audio Language Preference o Navigate to the Audio Language Preference menu o You will see below items o Primary Audio Select the highest preference for audio language in broadcast o Secondary Audio Select the next preference for audio language in broadcast Note For all the above items make your selection and press OK t...

Page 76: ...les if available using On or disable using Off o Audio Description Audio Description Using On you can enable the accompanying audio commentary if available or disable using Off Mixed Volume Set the mix of normal audio and commentary audio by changing the slider value Audio Effects Switch On for extra audio effects in the commentary audio there can be more information on when to fade pan the Main A...

Page 77: ...ofessional menu pin lock and logging url Installed android apps remain unchanged o Navigate to the Clear Data menu o When you press OK you will clear all data like the channel list installed android apps local SmartInfo pages local custom dashboard The settings will not be reset o Navigate to the Reinstall TV menu o When you press OK you will Reinstall the TV your TV will reboot and start in IIC m...

Page 78: ...7 Note You will see an erasing message for a while all your settings will be reset and you will have to load a new clone file to the TV or perform an IIC installation This action can take several minutes ...

Page 79: ... settings made in the professional settings This can be done using the Edit Dashboard Menu You can open this menu via Professional Settings Dashboard Select Dashboard Philips Home and press OK On the right side of the screen a menu appears and changes you do in this menu you will see reflected in the menu while changing it If you have exited this menu by pressing Back you are still in the professi...

Page 80: ...ou can change your settings that are reflected in the recommended guest menu via Recommended Using Select Apps you can select the apps that will be shown in the Recommended shelf in the guest menu This can be a sub selection of all apps that are shown in the Apps shelf Using Select App channels you can select the apps that are allowed to list content in the recommended section of the TV menu You c...

Page 81: ...y pressing OK Pictures can be both png and jpg format The optimal resolution is 1920x1080 for the background images and it s recommended to keep the file size of the background image around or below 1Mb to avoid impact on the navigation performance of the dashboard Adapt the background color and the Opacity of the background color that is shown on top of the background image via Background Image F...

Page 82: ...olor and the Non Highlighted Text Color and Opacity 7 2 Manage Apps 7 2 1 Manage Apps configuration wizard There are two ways to configure your apps in the TV First is to create your own Profile in order to manage the apps through the web portal https appcontrol cmnd pro The initial configuration is to be done through the TV in order to see the apps in the web portal Second is to make an auto gene...

Page 83: ...zard again before you can change settings or install new apps If you have already configured a profile the fields will already be filled with your current settings You will see following screens when going to Features Apps Manage wizard You will see an overview of the current settings asking is you want to Continue or Change If you select Change you will exit the wizard and be able to go back to t...

Page 84: ...e an Auto generate AppProfile So you will not be able to manage your apps using the AppControl web portal When Use Existing you will be asked to enter the name When creating a new one you will see a successful message in the bottom right corner with the profile name If you select Yes you will need to use your own AppControl ID PIN Code and use your Use Existing profile or generate a New Profile No...

Page 85: ... are using an existing or new Auto generate AppProfile you will get a successful notification and move to the next screen where you see the profile is being synchronized Next you will get a confirmation screen that the Manage Apps mode is successfully activated ...

Page 86: ...t was created before or by entering your AppControl ID and Profile Name to be able to make changes to the existing profile In this chapter we are going to explain the Google PlayStore menu item The other menu items are explained in the chapter Professional Settings Features Apps When you enter the Google Play Store menu you will see the google Sign in screen Note You see the Professional Session A...

Page 87: ...r or by entering your email and password using the onscreen keyboard Note When done you will be logged out again from your personal account and no changes will be stored on your account as they will be linked to the TV s profile Note You can also connect a real keyboard to the TV ...

Page 88: ...ou can navigate and try to find apps or use the search function in the right upper corner to find apps you want to install Once you have found the app you were looking for you can select and open the app in order to see more details or install the app ...

Page 89: ...screen and search for other apps you want to install If you go back to the main screen and go to My Apps you will see a list of apps You can see what apps are installed or still being downloaded or installed You can also see if updates are still available If you see there are still pending updates you need to press the Update all button and wait until apps have been updated ...

Page 90: ...number of apps you configured 7 2 3 Managing Apps through the AppControl Portal In this product we have the support for Google Play Store and the ability to install apps directly from it both as a guest and as an installer Since the Google framework itself does not cater for professional use we have extended the already existing AppControl framework from previous generations to allow easy and remo...

Page 91: ...re you can configure locations where TV s are installed but this is not required this location might be used later on for statistics information When you add a location When adding a location you will be requested to fill in a Geonames ID You can find the ID on www geonames org search for your location open it and check the location ID as marked in the screenshot below Statistics This page will be...

Page 92: ... if you have created a profile o Create a new profile based on predefined When you click the upper right button you can create an empty new profile This needs to be based on a European APAC profile or a Nafta profile for US Once created you will see the details of the profile the default apps and the available Hotel TV Categories If required you can change the Profile name using the Change Name in...

Page 93: ...lable once you have accepted the T C see Pre Authorized Apps o Show When you select an app you can unhide the app by clicking Show you will see the icon changes in the Status column o Hide When you select an app you can hide the app by clicking Hide you will see the icon changes in the Status column o Up When you select an app you can move it up 1 step up by clicking Up o Down When you select an a...

Page 94: ...any app by default This list will only contain apps that you have ever installed in any profile using this app control account Once you have installed a Google PlayStore app in a profile with this account you will see the app in the list Pre Authorized Apps Currently there is only Netflix as an application to be authorized more might be added later on You can see than you have actions available ne...

Page 95: ...d your local apk to be installed or load directly via USB in the clone When you use CMND to load the app CMND will create the json file You can afterwards download it to USB to see how json file exactly looks like If you want to manually install the local app the app should be added in the MasterCloneData AndroidApps folder and you should adapt the AndroidAppsMetaData json file accordingly In the ...

Page 96: ...tall the apk again You can also upload this clone file in CMND and assigned it using CMND to the TV s you want the app to be removed from clonePackages packageURI xxx apk silentAction uninstall 7 3 Manage Welcome Screen You can change the configuration of the welcome screen and set it as screen saver in below menus 7 3 1 ScreenSaver Configuration In the Professional Settings Features Welcome Scree...

Page 97: ...s Features Welcome Screen Welcome Screen Configuration you can configure the welcome screen The same can also be done through CMND where it s possible to also work with multilingual text for the text messages Through the professional settings menu you can create the configuration and change the background images You will need to allow the TV to access content on your USB key ...

Page 98: ...re are two videos and one slideshow available If you want to use your own content you will need to select Custom After you have selected Custom you can change the content according your own likes If TV can play the content you will be able to upload it in the TV This can be both pictures and videos The optimal resolution for background pictures is 1920x1080 make sure you use this exact size as the...

Page 99: ...tures ThemeTV Manage menu Using this feature you will be able to add themes in the channel list selection You can organize the channel list per theme or per language according to your preferences In the Home Dashboard In the source menu top right on screen after pressing Channels on the RC ...

Page 100: ...a custom theme or add one from the predefined list When adding a custom theme this will not be translated when customers are using different languages Note The icons you see below are reflected in the channel list and the Home Dashboard The possibility to sort rename duplicate compare or delete a theme By selecting a theme and pressing the OK button you will get the actions list ...

Page 101: ...tion is default set to OFF and hence only the selected channels will be shown in the selected theme When you enable AutoComplete the channels not selected will be added after the last selected channel 2 channels selected autocomplete is off only 2 channels shown in the channel list 2 channels selected autocomplete is on 2 channels shown followed by all other channels in the channel list ...

Page 102: ...unt and buy the credits During the installation of the TV sets please collect the following information for each TV Room number TV model and serial number These are required on MyChoice website when rooms are configured Make sure that all values are correct because the MyChoice website is generating pin codes based on this information You can gather all these details during the installation or by ...

Page 103: ... package you want Customers who have no PIN Customers who have PIN for Package 1 Customers who have PIN for Package 2 MyChoice Free Yes Yes Yes MyChoice Package 1 No Yes No MyChoice Package 2 No No Yes 7 5 3 Platform specific For this platform some additional durations were added It will now be possible to unlock the MyChoice packages for a duration of 1 or 3 hours in addition to the existing 1 3 ...

Page 104: ... currently active MyChoice subscriptions with the following key code 7 8 9 0 1 2 3 This key combo will close all active packages Pressing the key combo will also result in the current used PIN code to become invalid To reactivate the same package on MyChoice a new PIN code will be required Note In order to enter the key codes a professional RC might be needed 7 5 5 MyChoice remote activation In an...

Page 105: ...opDate 26 08 2019 StopTime 15 00 To stop the MyChoice being available the XML will be built up similar to the following Svc OfflineServices SvcVer 4 0 Cookie 294 CmdType Change Fun MYChoice CommandDetails OfflineServiceParameters TVUniqueID xyz1235abxc RoomID 45645 MyChoiceParameters Action StopMyChoice Besides the possibility to remote activate MyChoice using the clone and CMND It will also be po...

Page 106: ...ule You will see below items o Enable You can disable the new Scheduler via No or enable it via Yes o Name You need to give a name to the new Scheduler Once you changed the name to what you want the scheduler will be stored o Switch On To You can select different Switch On To settings o Channel Settings Switch On To related to channels Switch On Channel Filter You can select between All Channels T...

Page 107: ... will only be selectable when Switch On Feature is set to Apps Url type in the URL to what website you want to open Note Url will only be selectable when Switch On Feature is set to Url o Recurrence You can define the recurrence settings o Recurrence Mode Once will only playback the defined scheduler one time per defined time and day Weekly will playback the defined scheduler every week at a numbe...

Page 108: ...ed schedule up and down The highest schedule has the highest priority o Delete Schedule allows you to delete the individual schedule from the scheduling list o To get out of the wizard press the back key on the RC Eventually you will see an overview of the schedules you have created When selecting them you will see the details without opening the details ...

Page 109: ... the installed channels Press Options on your remote to rename hide show reorder or blank non blank channels Note If you are missing a channel logo you can add the channel logo manually though CMND you cannot do this through this menu See chapter Examples how to do this 7 7 1 Rename channels Go to the manage channel list select the channel you want to rename Press Options select Rename channel to ...

Page 110: ...annel you will see an indication of the selected channel Navigate to the preferred location where you want to store the channel Press OK to move the channel to your selected location Navigate to the other channels you want to reorder and repeat above steps Press Back to exit the reordering 7 7 4 Blank Unblank channels By using the blank unblank channels you will blank the video and audio from a ch...

Page 111: ... to remove the channel from the list 7 7 6 Re number channels Even if you cannot see the channel number in your TV you can change the channel number You will actually reorder the channels by changing the number You need to select the channel you want to re number and press Options select Re number and you will see below screens to re number the selected channel ...

Page 112: ...tion Using the Search for Channels you will be able to do a full channel installation You will get below screens after starting the installation Note Some screens will be shown depending on your settings or selections made some screens will not be shown Also the content of the screens is depending on your selections Note Both SPTS and MPTS Single and Multiple Program Transport Stream are supported...

Page 113: ...ing for updates Once done it will give you an overview of how many digital channels have been added or removed You can press Done to close and go back to TV last status o When selection Quick reinstall you will see that the TV starts searching to find channels based on your default settings First it will search for digital channel after for analogue channels if enabled in the settings Once done it...

Page 114: ...ck Scan is used you need to change the setting if you want to do a full scan o Next you need to set the Network Frequency and the Network ID If you Skip the installation will just start the channel installation Note The default values if these screens are shown are depending on the selected operator o Once all settings are done the TV will start searching channels o Once done you will see the resu...

Page 115: ... Professional Settings Channels OTT App Channels Installation menu and select the OTT App you want to install By default you will only see Google Play Movies TV If you have installed other apps containing OTT channels they will also be listed here in below example you see Haystack TV If you press OK on the app it will install the OTT Channels in your channel list Once updated you will see the chan...

Page 116: ...rity on the wired network over the wireless network o When Wired is selected you will go to the next screen where you will see a message that the router is contentiously scanned until a network connection is found o Once a network is found you will see a screen that the wired network is connected Note The yellow connector is to be used for Serial Xpress and not for a wired network connection o Whe...

Page 117: ...sional Settings Advanced Select TV Control App you need to select Crestron Connected and press OK to start the configuration wizard 7 10 1 Display Settings o Name the name of the device as it will appear in the different Crestron control setups o Hostname the DNS name of the Display o Username used for extra security most of the time together with TLS setup o Password used for extra security most ...

Page 118: ...ith TLS 7 10 3 Auto Discovery This is a section that is enabled by an ON OFF toggle The default for this feature is OFF Auto discovery is a mechanism for Crestron control systems to locate other Crestron devices on the same network The only parameter to change is the PORT Most used value for the port is the default 41794 7 10 4 Control System Settings This is a section that is enabled by an ON OFF...

Page 119: ...ed up to default 7 10 8 Device limitations Audio Image Control Image freeze is not applicable Lamp Lamp Hours and Lamp Count are not applicable Image Configuration Backlight is not applicable Help and Messaging Emergency Messaging is not applicable Source inputs Preset Mode and Source Naming is not applicable Network Information DHCP Settings is not applicable Temperature There is no temperature s...

Page 120: ...ommended In the recommended page you will see depending on the settings and installed content Information derived from SmartInfo Channel list the selected one from the switch on settings Apps as set in the recommended apps 8 2 TV Channels In the TV Channels page you will see a list with all installed channel lists The amount of channel lists available will depend on your settings ...

Page 121: ...ent The easiest integration is letting the TV be in charge of the whole process from creating the P2P hotspot and enabling Chromecast playback between TV and connecting devices Second is to use the setting Wi Fi Login This will allow you to display the SSID the guest will need to connect to However authentication and creation of the VLAN containing the TV and the connected device will be the SI s ...

Page 122: ...z to 2 4Ghz Note This compatibility mode can only be changed if Professional Settings Switch on Settings Hotspot Default Frequency is set to 5 GHz As seen on the picture the TV will ask the guest to connect to the P2P access point that it created for the purpose of casting This can either be done manually by the guest by changing the Wi Fi network on his device to the mentioned SSID and give in th...

Page 123: ...ttings Features Sharing Secure Sharing OFF Settings Google Cast Wi Fi Login is partially reusing the TV s casting interface to display the information on the SSID that the guest will need to connect to Upon connecting to the network the guest will receive a captive portal page containing the request to enter his last name and room number Once the guest logs into this page the installer can use thi...

Page 124: ...is casting or even take over the TV 8 3 3 Dependencies For the full Chromecast experience there are a couple of dependencies Please check that below is configured to enjoy the full Chromecast experience 1 Chromecast is set up by Google to only be available when it has access to the Internet So it is required to connect your TV to the internet to be able to use Chromecast 2 It is necessary to insta...

Page 125: ...s installed on the TV this will generate a different amount of traffic Short local news clips generated by an app will generate a lot less traffic then when YouTube is enabled Keep this in mind when you are installing these sets on a location 8 4 Apps In the Apps page you will see the apps that have been installed by the SI By default some google apps will be installed Depending on your settings y...

Page 126: ...ult no game apps are installed and hence you will not see the games page If you have installed apps that are listed in the category Games the games page will appear automatically and the games apps will be shown in this page ...

Page 127: ...l depend on your settings 8 6 1 Settings The first shelf is settings Here you can change picture settings sound settings picture format the menu language and Parental Control When opening one of the menu items a detailed menu to change the setting will open ...

Page 128: ...t features Here you can set the alarm a sleep timer start the hotspot to make a connection check the weather forecast open the program guide or start talkback The hotspot will bring up exact the same screen as the casting screen Some of the features can be enabled or disabled in the professional menu under Features 8 6 2 1 Set alarm ...

Page 129: ... 128 8 6 2 2 Sleep Timer 8 6 2 3 Internet Hotspot 8 6 2 4 Weather ...

Page 130: ...u can enable talkback using OK and disable by pressing again OK on the same icon Note There is a talkback button on some of the accessory remotes so you can de activate this feature with 1 button press 8 6 3 Personal The last shelf is linked to your personal account You can login and logout using this menu Using the Clear History menu you can clear your personal credentials from all applications Y...

Page 131: ... removed on checkout or in case when no PMS is used when TV is put to STBY depending on the Clear User Data settings in the professional menu Depending on your settings PMS enabled for example you will see more options in Personal ...

Page 132: ... button When you login you will have to accept or decline that your profile name and picture is shown 8 7 2 Set alarm You can set the alarm using this button You can set the alarm at the time and the channel you want on one of the available sounds and on the volume you want Once you have set a time you will also see the time in the top icons ...

Page 133: ...g the bill information available managing room service managing maid service and so on A small part of this information can actually be reused and provided to our TV s with the purpose of creating a richer customer experience The full extent of what PMS can do and how it s need to be setup from end to end can be found in the CMND manual CMND Check In which can be found at http www cmnd io 8 8 1 TV...

Page 134: ...uration of her his stay until checkout is done Depending on the features enabled on CMND and the features that the Hotel s PMS system supports you can unlock several additional features in the TV 8 8 3 Greeting guest The first one might be small but it can address the guest entering the room personally You can add the name of the person checking in to the Dashboard Note Showing the guest name can ...

Page 135: ...t the actual displaying of the message will depend if the guest is set as Do Not Disturb or not The current setting of this item will change the TV s behavior on reacting to an incoming message When Do Not Disturb is turned Off the TV will immediately interrupt any guest view when receiving a new message and it will show the message full screen for the guest to read Of course this in case the TV i...

Page 136: ...ser or as an Application SmartInfo can be set as Switch On Feature This means that the TV will start up on the SmartInfo you have created and loaded in TV SmartInfo can also be opened using the info button on the RC 8 9 1 SmartInfo Browser When Professional Settings Features SmartInfo Mode is set to Browser the TV will run an HTML5 capable browser to render your created SmartInfo Pages These pages...

Page 137: ...nality based on using the JAPIT API o Ease of maintenance it just requires to change the server page to deploy a new version of the page towards all the devices One thing to keep in mind in this scenario is the network Make sure it can cope with the traffic In case there is a loss of network for any reason whatsoever then the TV will not be able to display the SmartInfo page anymore 8 9 2 SmartInf...

Page 138: ...e On never turn this OFF Advanced Power Standby Mode Fast Setting up this option on Green will reduce the energy consumption in standby but will increase the startup time dramatically Channel Channel Settings IGMP Version for Multicast Channels By default IGMP version 2 will be used When the switches are configured to a different IGMP version it is recommended to set the correct version in this me...

Page 139: ...2 209 112 50000 0 0 0 VBR Multicast Setup presetnumber 1 name Een blank 0 skip 0 FreePKG 0 PayPKG1 0 PayPKG2 0 logo file default 3727 png TTV1 0 TTV2 0 TTV3 0 TTV4 0 TTV5 0 TTV6 0 TTV7 0 TTV8 0 TTV9 0 TTV10 0 Setup Setup Channel After you have made your channel list you have to clone USB to TV again Note This can also be done using CMND channel editor In case you are missing channel logo s you can...

Page 140: ...F Advanced Power Standby Mode Fast Wireless and Networks Control TV Over IP o WebServices TVDiscoveryService On o WebServices ProfessionalSettingsService On o WebServices IPUpgradeService On o WebServices PMSService On o WebServices SystemStatusService On o WebListeningService PowerService On o WebListeningService TVDiscoveryService On o WebListeningService IPUpgradeService On o WebListeningServic...

Page 141: ... URL fallback mechanism the Server URL is not modified this can only be done via the Professional Settings menu or via clone update 10 2 Connect the TV via RF Via RF the TV does not report to the CMND server similar to IP because of the one way communication from CMND to TV However there is one important setting on the TV namely the frequency on which TV will start the update scan this needs to ma...

Page 142: ... from the webpage to tune to a channel for example via JSON commands These JSON commands are described in the JAPIT documentation All details are explained in the CDB documentation that can be obtained after signing an NDA trough a salesperson For more information please contact us through the ticketing system 11 2 App based custom dashboard An app based custom dashboard is an Android app installe...

Page 143: ...dding a custom channel logo or theme icon Contains the time date and software version when the channels were installed or updated Single line of text to identify the channel list Database file which is required for TIF channels 12 1 2 How to add custom channel logos The easiest way to change a custom logo in the channel list is by using CMND You can find the details in the CMND manual Below you ca...

Page 144: ...TV10 0 Channel Make sure all changes are saved and Clone in the new clone file in the TV When the clone in has finished close the dialog extract the USB stick and view the new channel logos 12 1 3 Improper scaled channel logo in the Channels overview The Home screen and Channels overview use the same channel logo file but for the Channels overview the logo is downscaled to 136x104 This automatic d...

Page 145: ...0 Channel Channel Source type HDMI3 Setup presetnumber 3 name HDMI 3 blank 0 skip 0 FreePKG 1 PayPKG1 0 PayPKG2 0 logo TTV1 0 TTV2 0 TTV3 0 TTV4 0 TTV5 0 TTV6 0 TTV7 0 TTV8 0 TTV9 0 TTV10 0 Channel Channel Source type VGA Setup presetnumber 4 name VGA blank 0 skip 0 FreePKG 1 PayPKG1 0 PayPKG2 0 logo TTV1 0 TTV2 0 TTV3 0 TTV4 0 TTV5 0 TTV6 0 TTV7 0 TTV8 0 TTV9 0 TTV10 0 Channel ChannelMap Applicat...

Page 146: ...system west serviceID 1537 ONID 8442 TSID 6 modulation auto symbolrate 0 bandwidth 8MHz servicetype TV Broadcast Setup presetnumber 13 name TF1 blank 0 skip 0 FreePKG 1 PayPKG1 0 PayPKG2 0 TTV1 0 TTV2 0 TTV3 0 TTV4 0 TTV5 0 TTV6 0 TTV7 0 TTV8 0 TTV9 0 TTV10 0 Setup Channel 12 2 2 Add a media channel in the ChannelList xml Open the ChannelList xml file as described in the chapter ChannelList xml in...

Page 147: ...nnel Channel bracket Channel Media url http demo unified streaming com video tears of steel tears of steel ism m3u8 Setup FreePKG 1 PayPKG1 0 PayPKG2 0 TTV1 0 TTV10 0 TTV2 0 TTV3 0 TTV4 0 TTV5 0 TTV6 0 TTV7 0 TTV8 0 TTV9 0 blank 0 name HLS2 presetnumber 4001 skip 0 logo Channel 12 3 RoomSpecificSettings in the clone file RoomSpecificSettings are used to automatically set the RoomID and Multi RC se...

Page 148: ... item Name Professional Settings Input Control Multi Remote Control Name Value 0 Value item TV TV SerialNumber FZ1A1925000003 SerialNumber item Name Professional Settings Advanced Identification Settings RoomID Name Value 00101 Value item item Name Professional Settings Input Control Multi Remote Control Name Value 1 Value item TV RoomSpecificSettings ...

Page 149: ...the Professional Settings Dashboard Select Dashboard Custom Dashboard Browser Based Source is set to Server and the TV is unable to connect to the configured server then it shall fall back to the custom dashboard stored locally Dashboard Fallback is set to On along with valid fallback files You need to make sure that the files in the LocalCustomDashboard folder are HTML5 compliant along with the J...

Page 150: ...x You can read the T C again via the AppControl portal Netflix needs to be installed in your app control profile Diagnostic Logging need to be enabled and location needs to be set to Portal PMS needs to be enabled A guest needs to be checked in in TV in order to see the Netflix application in TV Note In case you are developing a custom dashboard that contains Netflix then your custom dashboard nee...

Page 151: ...that it s save to disconnect the USB in case you do not have a RC with digits or the info button you put the TV to STBY and power off the TV before disconnecting the USB After reproduction is done disconnect the USB stick again from TV and zip the TPVisionDebug folder and share it with the technical team ...

Page 152: ... 151 2020 TP Vision Europe B V All Rights reserved Specifications are subject to change without notice Trademarks are the property of Koninklijke Philips NV or their respective owners ...

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