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Troubleshooting
This chapter summarises the most common
problems you could encounter with the appliance. If
you are unable to solve the problem with the
information below, contact the Consumer Care
Centre in your country.
Problem
Possible cause Solution
The shaver does
not shave as well
as it used to.
The shaving
heads are
damaged or
worn.
Replace the shaving heads (see
chapter ‘Replacement’).
Long hairs
obstruct the
shaving heads.
Clean the shaving heads one by
one (see section ‘Cleaning the
shaving unit with the cleaning
brush’ in chapter ‘Cleaning and
maintenance’).
You have not
inserted the
shaving heads
properly.
Make sure that the projections of
the shaving heads fit exactly into
the recesses (see section ‘Cleaning
the shaving unit with the cleaning
brush’).
The shaver does
not work when I
press the on/off
button.
The
rechargeable
battery is
empty.
Recharge the battery (see chapter
‘Charging’) or connect the
shaver to the mains.
The
temperature
of the shaver
is too high. In
this case, the
shaver does
not work.
As soon as the temperature of the
shaver has dropped sufficiently, you
can switch on the shaver again.
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