Frequently asked questions
This chapter lists the questions most frequently asked about the appliance. If you cannot find the answer to your question, contact the
Consumer Care Centre in your country.
Question
Answer
Why does the system keep beeping
and flashing?
If the blue Auto CalcClean light flashes, the Auto CalcClean process may be in process. It takes about 3 minutes to complete. If the
red light at the bottom rinse tray flashes, empty the rinse tray and put it back.If the red light flashes at the water tank. There is not
enough water in the water tank, or the water tank is not properly placed in the water tank compartment. Fill the water tank and put
it back into the water tank compartment properly.
Why does the rinse tray light flash and
the appliance beep?
When the Calc-Cleaning process is finished, the rinse tray light starts flashing and the appliance beeps. Empty the rinse tray and
reinsert it before you switch on the iron/steamer.
Why does the water tank light flash?
The water tank is empty or not properly placed. In this case, the water tank light flashes, the appliance beeps and the iron/steamer
does not produce steam when the steam activator is pressed. Fill the water tank and insert the water tank properly by pushing it
firmly into the water tank compartment.
Why does the light on the iron/
steamer flash?
The iron/steamer is not yet ready for use. The boiler is still heating up. Wait for 2 minutes until the light stops flashing and stays on.
Then press the steam activator on the iron/steamer to start steaming.
Why doesn’t the appliance work?
There may be a connection problem. Check the mains cord, the plug and the wall socket.
Why does the iron/steamer remain
cold?
The iron/steamer may not be switched on.Take the iron/steamer out of the storage compartment and press the on/off button on
the iron/steamer once.
The Auto Calc-Clean process may be in progress (the Auto CalcClean light flashes) or the rinse tray is full (the red light on the rinse
tray flashes). Empty the rinse tray and slide it back into the appliance. Wait for approx. 2 minutes. The appliance is heating up. The iron
will be heated up before the steam is ready for use.
Why does the iron/steamer switch off?
The auto-shut-off function may have been activated.The appliance is switched off automatically when the steam activator on the
iron/steamer has not been used for 10 minutes. Press the on/off button on the iron/steamer once to deactivate the auto-shut-off
function.Wait until the light on the iron/steamer stops flashing and stays on.
Why does smoke come out of the
iron/steamer?
Some smoke may come out of the iron/steamer when you use the appliance for the first time because some parts of the appliance
have been lightly greased.This smoke is normal and ceases after a short while.
Why does the refreshing mode switch
off?
The refreshing mode runs for 10 minutes and then switches off automatically. Press the refreshing button to switch on the refreshing
mode again.
Why doesn’t the iron/steamer produce
any steam?
There may not be enough water in the water tank or the water tank is not properly placed in the water tank compartment. Fill the
water tank and put it back into the water tank compartment properly.
The appliance may not be hot enough for steaming. Heating up takes two minutes.Wait until the light on the iron/steamer stops
flashing and lights up continuously.Then press the steam activator to start steaming.
You may not have pressed the steam activator. Press the steam activator on the handle of the iron/steamer to start steaming.
The temperature setting of the iron is too low. Set the temperature dial of the iron to two dots or higher.
The Auto CalcClean process may be in progress (when you see the Auto CalcClean light flashing) or the rinse tray is full when the
Auto CalcClean has completed (the red light flashes at the rinse tray). Empty the rinse tray and put it back. Wait for 2 minutes for
the appliance to heat up. The iron will be heated up before the steam is ready for use.
Why does the appliance produce
noise?
When you hear an intermittent noise, water is intermittently pumped from the water tank into the boiler.
When you hear a long pumping noise and the ACC LED is flashing, the Auto CalcClean process is in progress.
If the noise continues for a long time or if it becomes very loud, first check whether the water tank is properly inserted into the
appliance. If this is the case but the noise still persists, switch off the appliance and contact the Philips Consumer Care Centre or your
Philips dealer.
The appliance is equipped with an illuminated fan that runs continuously during use.This fan optimises the performance of the
appliance and cannot be switched off.
Why is the airflow insufficient?
The air vent slides are probably in the wrong position. In ironing and steaming mode, the air vents must be closed by setting both air
vent slides to the ironing position. It is normal for some air to come out of the vents after they have been closed; this does not affect
the performance of the appliance. In refreshing mode, the air vents must be opened by setting both air vent slides to the refreshing
position.
Why are there water droplets/wet
spots on the ironing board?
If the ironing board is used for a prolonged period, too much steam condenses inside the ironing board, causing wet spots on the
cover. After use, leave the ironing board folded out for some time to let it dry. Alternatively, press the refreshing button and let the
fan operate until the appliance switches off automatically after 10 minutes.Then unplug and store the appliance.
Why do water droplets come out of
the iron/steamer?
Water collects inside the hose of the iron/steamer.This means that water droplets come out of the iron/steamer during the first few
seconds of steaming at the start of an ironing/steaming session and after an interruption during the session.
The temperature setting of the iron is too low. Set the temperature dial of the iron to two dots or higher.
What is the purpose of the blowing
mode?
When you use the blowing mode, the garment lies on a cushion of air.This prevents shine and seam imprints.
What is the purpose of the suction
mode?
When you use the suction mode, the garment is held flat and neat on the ironing board.This ensures creasefree ironing.
How do I switch on and off the
blowing/suction function?
To switch on the blowing/suction function on the board, press the blowing/suction button on the iron/steamer once. To switch off
the blowing/suction function, press the same button once again. Please note that there is a gentle suction function on the board at all
times which cannot be switched off. This is to optimise the ironing performance of the system.
How do I remove wrinkles on the
ironing board cover?
The ironing board cover consists of 3 layers. Wrinkles on the board cover are created by folds at the bottom layers. Straighten out
the wrinkles and iron over the board with steam to smoothen the wrinkles. The effect improves when you use the suction on the
board after steam ironing. Press the suction button on the iron once to switch on the board suction.
