25
•
If this does not resolve the issue, close the app, restart the mobile
device and attempt to connect to the biosensor.
•
If this does not resolve the issue, remove the biosensor and replace
with a new one.
The red light is flashing on the biosensor
•
The biosensor has a low battery or has an error.
•
Remove and discard the biosensor and replace it with a new one.
The biosensor appears partially adhered to the patient
•
Check to see if the biosensor has a red flashing light.
•
If the red light is flashing, remove and replace the biosensor.
•
If there is no red light flashing, press down firmly on the biosensor
to adhere.
•
If the biosensor still does not adhere, remove and replace
the biosensor.
The G5 app shows “Could not connect to G5
biosensor” message
•
Tap Cancel to return to the biosensors in the range screen.
•
Enter the patient information and select correct Biosensor ID.
The biosensor is causing skin irritation
•
Gently remove the biosensor and assess the skin irritation. Treat the
area per clinical practice, if needed.
•
Replace the biosensor with a new one, selecting a different area of the
upper left chest to avoid further irritating the patient’s skin.
•
If skin irritation persists, discontinue use.
