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• If you intend the wireless surround speaker
to wirelessly connect to the main unit,
make sure that you press the
SOD
button
on the wireless surround speaker.
• If you intend the surround speaker to be
a standalone Bluetooth speaker, make sure
that you connect the surround speaker to
a Bluetooth device.
Audio from the main unit cannot be heard
through the subwoofer and the wireless
surround speakers.
• Manually pair up the subwoofer with the
main unit.
• Re-dock the wireless surround speakers
onto the main unit to pair up the surround
speakers with the main unit.
Distorted sound or echo.
• If you play audio from the TV through this
product, make sure that the TV is muted.
Audio and video are not synchronized.
• Press
AUDIO SYNC +/-
to synchronize
the audio with the video.
Bluetooth
A device cannot connect with this product.
• The device does not support the
compatible profiles required for this
product.
• You have not enabled the Bluetooth
function of the device. See the user manual
of the device on how to enable the
function.
• The device is not correctly connected.
Connect the device correctly.
• This product is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
Quality of audio play from a connected
Bluetooth device is poor.
• The Bluetooth reception is poor. Move the
device closer to this product, or remove
any obstacle between the device and this
product.
The connected Bluetooth device connects and
disconnects constantly.
• The Bluetooth reception is poor. Move the
device closer to this product, or remove
any obstacle between the device and this
product.
• Turn off Wi-Fi function on the Bluetooth
device to avoid interference.
• For some Bluetooth, the Bluetooth
connection can be deactivated
automatically to save power. This does not
indicate any malfunction of this product.
NFC
A device cannot connect with this product via
NFC.
• Make sure that the device is supported by
NFC.
• Make sure that NFC is enabled on the
device (see the device' s user manual for
details).
• For pairing, tap the NFC device on the
NFC
tag of this product.
Internet services
Cannot stream music from Chromecast built-
in or Spotify Connect services to this product.
• This product is not connected to the
network, and perform the first time setup
if the setup is not completed.
Cannot connect this product to the network.
• Make sure that the wireless network is
not disturbed by microwave ovens, DECT
phones, or other neighboring Wi-Fi devices.
• Place the wireless router and this product
within five meters of each other.
• Make sure that this product and your
mobile device share the same network.
• Reset this product to its factory settings.
• Make sure that the wireless router
supports mDNS.
