Problem
Cause
Solution
You have not removed the
coffee grounds container.
Remove the coffee grounds container
before you remove the brew group.
I cannot insert the brew
group.
The brew group is not in the
correct position.
Reset the machine in the following way:
place the drip tray and the coffee
grounds container back. Leave the brew
group out. Close the service door and
switch the machine on and off. Then put
the brew group in the correct position
(see 'Reinserting the brew group') and
reinsert it in the machine.
The machine is still in the
descaling procedure.
You cannot remove the brew group
when the descaling procedure is in
progress. First complete the descaling
procedure and then remove the brew
group.
The coffee is watery.
The grinder is set to a too
coarse setting.
Adjust the grinder to a finer setting.
The coffee exit duct is clogged.
Clean the coffee exit duct with the
handle of the measuring spoon or a
spoon handle. Then switch the
appliance off and on again.
The machine is performing its
self-adjustment procedure.
Brew a few cups of coffee.
The brew group is dirty or needs
to be lubricated.
Clean and lubricate the brew group.
Coffee is leaking from the
coffee dispensing spout.
The coffee dispensing spout is
clogged.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
The coffee exit duct is clogged.
Clean the coffee exit duct with the
handle of the measuring spoon or a
spoon handle. Then switch the
appliance off and on again.
The coffee is not hot
enough.
The cups you use are cold.
Preheat the cups by rinsing them with
hot water.
The temperature is set too low.
Check the menu settings.
Set the temperature to 'high' in the
menu.
You added milk.
Whether the milk you add is warm or
cold, it always decreases the
temperature of the coffee to some
extent.
The machine does not
grind the coffee beans.
The coffee exit duct is clogged.
Clean the coffee exit duct
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