Error code
Problem
Cause
Possible solution
The AquaClean filter
was not prepared
well before
installation.
Switch off the machine and remove
the filter from the water tank.
Immerse the filter upside down in a
jug with cold water and wait until no
more air bubbles come out. Place
back the filter in the water tank,
restart the machine and dispense 2-3
cups of hot water.
14
The machine is
overheated.
This can have several
causes.
Switch the machine off and switch it
back on again after 30 minutes.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. Support videos and a complete list of frequently asked
questions are available on www.philips.com/coffee-care. If you are unable
to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Problem
Cause
Solution
The machine does not
switch on.
The machine is disconnected or
the main switch is in the 'off'
position (0).
Check if the mains cord is inserted
correctly.
Make sure the main switch is set to 'on'
position (I).
The machine is in DEMO
mode.
You pressed the standby button
for more than 8 seconds.
Switch the machine off and then on
again with the main switch on the back
of the machine.
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover. Place a cup under the
dispensing spout to collect rinsing water.
The 'coffee grounds
container full' icon
remains displayed.
You emptied the coffee grounds
container while the machine
was switched off.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
You placed back the coffee
grounds container too fast.
Do not place back the coffee grounds
container until the display message
prompts you to put it back.
I cannot remove the brew
group.
The brew group is not in the
correct position.
Close the service door. Switch the
machine off and back on again. Wait for
the 'machine ready' screen to appear
and then remove the brew group.
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