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T
ROUBLESHOOTING
Eng
lis
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Troubleshooting
If you experience an operating problem with your Digital Set Top Box, please refer to the trouble-shooting table below and
then the notes that follow.
If none of the above suggestions seem to work, try switching your Set Top Box off and then on again. If this does not work,
contact either your supplier or a qualified repair technician. Never attempt to repair your set top box yourself.
Symptom
Possible cause
Remedy
No picture and no sound
No channel list or wrong channel list
Do an automatic station scan
Short circuit in aerial lead
Turn off receiver, remove short
circuit and then turn on again
Defective or missing cable connection
Check all cables
Poorly adjusted aerial
Adjust aerial
Loose connectors or cable too long
Check connectors and shorten
cable
No Freeview coverage in your area
Please call 08708 809980 or text
your post code to 83331 (stand-
ard network charges apply)
No picture or picture is blocky in
appearance
Aerial too small
Use a bigger aerial
SCART connector not fully plugged in
Check SCART connector
Sound but no picture
Aerial poorly adjusted or defective
Check aerial
Program is being broadcast with
altered parameters
Do an automatic search (see
Advanced Installation)
SCART connector not fully plugged in
Check SCART connector
Cannot receive station that you
could receive before
Program is no longer broadcast
None
Interference with „DECT“ phones or
wireless equipment
Move phone/wireless equipment
away from the receiver to a loca-
tion where interference ceases
Program is being broadcast with
altered parameters
Do an automatic search (see
Advanced Installation)
Remote control is not working
Obstacle in between remote control
and receiver
Remove obstacle
Transport stream defect
Unplug receiver and then plug in
again
Flat battery
Replace battery
Certain stations cannot be
received from time to time
These services are not transmitted 24 hours a day and can sometimes be una-
vailable. This is not a fault.
STB cannot be controlled
Obstacle in between remote control
and receiver
Remove obstacle
Poor image quality or no colours
Wrong TV SCART out signal
Try changing from RGB to CVBS
or vice versa (see Configuration)
Inappropriate video type selected
Set video output according to TV
set video requirements (see Con-
figuration)
You have forgotten or lost your
PIN code
Reset from the Parental Control
Screen. To access the Parental
Control Screen, use the following
4-digit code: 8111. Keep this code
secret to prevent others from
using it.
