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8. Troubleshooting & FAQs
Ans.:
If the following actions were executed,
the monitor driver may need to be re-
installed.
•
Changed video graphic adapter to another
one
•
Updated video driver
•
Activities on OS, such as service pack or
patch
•
Run Windows Update and updated
monitor and/or video driver
•
Windows was booted with the monitor
power off or disconnected. To find out,
please right click My Computer and click
on Properties -> Hardware -> Device
Manager. If you see “Plug and Play Monitor”
shows under Monitor, then you need to
re-install. Simply remove SmartControl
Premium and re-install it.
Q3. After installing SmartControl Premium,
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
Ans.:
It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.:
It might be your graphic card adaptor
driver is not the most updated
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
Attention
Theft Deterence is Enabled
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.:
Philips Service center has a right to
ask for legitimate identification and
authorization, in order to establish
ownership of the monitor.
Please note that the anti-theft
deterrence function is provided as a
convenient free option. Managing PIN
numbers is the sole responsibility of the
individual user or the organization who
sets it.
In case the PIN number is forgotten,
Philips service center can re-set it
for you at a nominal charge after
verification of ownership. Please note
that this activity is not covered by
standard warranty terms.
Q6.
In a monitor with the Smartlmage
feature, the sRGB scheme of color
temperature function in SmartControl
Premium is not responding, why?
Ans.:
When Smartlmage is enabled, the sRGB
scheme is disabled automatically. To use
sRGB, you need to disable Smartlmage
with the
button on the front bezel
of your monitor.
