Philips Brilliance 298P4 User Manual Download Page 44

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7. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country

Call center CSP

Consumer care number

Belarus

N/A

IBA

+375 17 217 3386

+375 17 217 3389

Bulgaria

N/A

LAN Service

+359 2 960 2360

Croatia

N/A

MR Service Ltd

+385 (01) 640 1111

Czech Rep.

N/A

Asupport

420 272 188 300

Estonia

N/A

FUJITSU

+372 6519900(General)

+372 6519972(workshop)

Georgia

N/A

Esabi

+995 322 91 34 71

Hungary

N/A

Profi Service

+36 1 814 8080(General)

+36 1814 8565(For AOC&Philips only)

Kazakhstan

N/A

Classic Service I.I.c. +7 727 3097515

Latvia

N/A

ServiceNet LV

+371 67460399

+371 27260399

Lithuania

N/A

UAB Servicenet

+370 37 400160(general)

+370 7400088 (for Philips)

Macedonia

N/A

AMC

+389 2 3125097

Moldova

N/A

Comel

+37322224035

Romania

N/A

Skin

+40 21 2101969

Russia

N/A

CPS

+7 (495) 645 6746

Serbia&Montenegro

N/A

Kim Tec d.o.o.

+381 11 20 70 684

Slovakia

N/A

Datalan Service

+421 2 49207155

Slovenia

N/A

PC H.and

+386 1 530 08 24

the republic of Belarus N/A

ServiceBy

+ 375 17 284 0203

Turkey

N/A

Tecpro

+90 212 444 4 832

Ukraine

N/A

Topaz

+38044 525 64 95

N/A

Comel

+380 5627444225

Contact Information for LATIN AMERICA region:

Country

Call center

Consumer care number

Brazil

Vermont

0800-7254101

Argentina

0800 3330 856

Summary of Contents for Brilliance 298P4

Page 1: ...www philips com welcome 298P4 298X4 EN User manual 1 Customer care and warranty 39 Troubleshooting FAQs 45 ...

Page 2: ...zation 14 3 1 SmartImage 14 3 2 SmartContrast 15 3 3 Philips SmartControl Premium 15 3 4 SmartDesktop Guide 22 4 Technical Specifications 27 4 1 Resolution Preset Modes 30 4 2 Crystalclear 30 5 Power Management 31 6 Regulatory Information 32 7 Customer care and warranty 39 7 1 Philips Flat Panel Monitors Pixel Defect Policy 39 7 2 Customer Care Warranty 41 8 Troubleshooting FAQs 45 8 1 Troubleshoo...

Page 3: ...e or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation Main...

Page 4: ...ir or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating inst...

Page 5: ...our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activi...

Page 6: ...cable Optional 298X4 2013 使用产品前请阅读使用说明保留备用 user s manual Install base stand 298P4 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Hold the stand with both hands 1 Gently attach the stand to theVESA mount area until the latch locks the stand 2 Gently attach the base to the stand 3 Use your fingers to tighten the screw located at the bottom of t...

Page 7: ...to tighten the screw located at the bottom of the base and secure the base to the stand tightly 2 1 Connecting to your computer 298P4 1 2 3 4 5 6 7 8 2 3 5 4 7 10 11 9 12 12 13 13 1 AC power switch 2 AC power input 3 DisplayPort input 4 DVI input 5 HDMI1 HDMI2 input 6 DisplayPort output 7 Audio input 8 Kensington anti theft lock 9 Earphone jack 10 USB fast charger 11 USB downstream 12 USB upstream...

Page 8: ...rious configurations Your display configurations will depend on your graphic card capabilities Please check with your graphic card vendor and always update your graphic card driver We recommend AMD HD6850 or higher graphic cards or it s equivalent in other brand for daisy chain function For a better data transmission in daisy chain connection a DisplayPort 1 2 cable must be used To enable Daisy ch...

Page 9: ... modes to select Text 298X4 Office Photo Movie Game Economy SmartUniformity Off Customize your own USER key This hot key allows you to setup your favorite function key 1 Press button on the front bezel to enter OSD Menu Screen 2 Press or button to select main menu OSD Settings then press button 3 Press or button to select User then press button 4 Press or button to select your preferred function I...

Page 10: ...select your preferred audio source DisplayPort HDMI1 HDMI2 or Audio In 5 Press button to confirm your selection Note The next time you turn on this monitor it will by default select the audio source you previously selected In case you want to change it you will have to go through the selection steps again to select your new preferred audio source as the default Description of the On Screen Display...

Page 11: ...K 7500K 8200K 9300K 11500K Red 0 100 Green 0 100 Blue 0 100 On Off Input Audio Source Volume 0 100 On Off On Off 0 100 On Off DisplayPort HDMI1 HDMI2 Audio In Off Fast Faster Fastest On Off 1 8 2 0 2 2 2 4 2 6 0 100 Wide screen 4 3 16 9 1 1 On Off On Off Small Middle Large Top Right Top Left Bottom Right Bottom Left VGA DVI HDMI1 HDMI2 DisplayPort Off PiP PbP English Deutsch Español Ελληνική Franç...

Page 12: ...w display you can experience a world of connectivity in a comfortable way in the office or at home With this display you can conveniently enjoy multiple content sources at one screen For example You may want to keep an eye on the live news video feed with audio in the small window while working on your latest blog or you may want to edit an Excel file from your Ultrabook while logged into secured ...

Page 13: ...or Swap 6 Press button to confirm your selection MultiView in OSD menu PiP PbP Mode There are two modes for MultiView PiP and PbP PiP Picture in Picture Open up a sub window of another signal source B A main When the sub source is not detected B A main PbP Picture by Picture Open up a sub window side by side of another signal source A main B When the sub source is not detected A main B Note The bl...

Page 14: ... A main B A main Bottom Left Bottom Right B A main A main B Swap The main picture source and the sub picture source swapped on the display Swap A and B source in PiP mode B A main B main A Swap A and B source in PbP mode A main B B main A Off Stop MultiView function A main Note When you do the SWAP function the video and its audio source will swap at the same time Refer to page 8 Independent audio...

Page 15: ...urface Pay attention not to scratch or damage the screen Then lift the monitor stand 3 While keeping the release button pressed tilt the base and slide it out 298X4 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen Then lift the monitor stand 2 Use your fingers to loosen the screw located at the bottom of the base and then remove the base from the ...

Page 16: ...oggle among Office Photo Movie Game Economy and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press button to confirm There are six modes to select Office Photo Movie Game Economy and Off 298P4 298X4 Text Helps improve reading of text based application like PDF ebooks By using a special algorithm which increases the contrast and boundary sharpness of te...

Page 17: ...ls contrast and adjusts backlighting for clear crisp bright gaming and video images or displays clear readable text for office work By reducing your monitor s power consumption you save on energy costs and extend the lifetime of your monitor How does it work When you activate SmartContrast it will analyse the content you are displaying in real time to adjust colors and control backlight intensity ...

Page 18: ...n menu to launch wizard later on as well You can adjust more options without wizard by Standard pane Start with Standard pane Adjust menu Adjust Menu allows you to adjust Brightness Contrast Focus Position and Resolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation ...

Page 19: ...o adjust RGB Black Level White Point Display Gamma Color Calibration and SmartImage Please refer to SmartImage section You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Page 20: ...n screen First Color Calibration Screen Previous button is disabled until the second color screen Next goes to the succeeding target 6 targets Final next goes File Presets pane Cancel closes the UI and returns to the plug in page SmartImage Allow users to change setting for better display setting based on content When Entertainment is set SmartContrast and SmartResponse are enabled Eco Power menu ...

Page 21: ...xit When Enable task tray menu is disabled the task tray icon will only display EXIT Run at Startup is checked On by default When disabled SmartControl Premium will not launch at start or be in the task tray The only way to launch SmartControl Premium is either from the desktop short cut or from the program file Any preset set to run at startup will not load when this box is unchecked Disabled Ena...

Page 22: ...e following page Minimum minutes set to 5 Slider set to 5 by default Does not require the display be attached to a different host to go into Theft Deterrence mode After creating PIN theTheft Deterrence pane will indicateTheft Deterrence Enabled and provide PIN Options button Theft Deterrence Enabled is displayed Disable Theft Deterrence Mode opens pane screen on next page PIN Options button only a...

Page 23: ...el SmartImage Check current settings Office Photo Movie Game Economy Off Task Tray Menu Enabled The task tray menu can be displayed by rightclicking on the SmartControl Premium icon from the task tray Left Click will launch the application The task tray has five entries Help Access to User Manual file Open User Manual file using the default browser window Technical Support displays the tech suppor...

Page 24: ...ontrol software 3 4 SmartDesktop Guide SmartDesktop SmartDesktop is in SmartControl Premium Install SmartControl Premium and select SmartDesktop from Options Align to partition check box will enable automatic alignment for the window when dragged into the defined partition Select the desired partition by clicking on the icon The partition will be applied to the desktop and the icon will be highlig...

Page 25: ...e the desktop as well as sending any window to any partition without having to drag and drop Move the cursor into the active window s title bar to access the drop down menu Right Click Menu Right click on the Desktop Partition icon to view the drop down menu 1 Find Windows In some cases the user may have sent multiple windows to the same partition Find Window will show all open windows and move th...

Page 26: ...tion of automatically sending a window to any partition Find Windows In some cases the user may have sent multiple windows to the same partition Find Window will show all open windows and move the selected window to the forefront Desktop Partition Desktop Partition shows the current selected partition and allows the user to quickly change to any of the partitions shown in the drop down Identify Pa...

Page 27: ...al Split Left Assesses the screen resolution and divides the display into two vertical regions the left hand side is a single region the right hand side is split into two evenly sized regions For 90 Partition 1 on top Partition 2 3 on bottom For 270 Partition 1 on bottom Partition 2 3 on top Vertical Split Right Assesses the screen resolution and divides the display into two vertical regions the r...

Page 28: ...horizontal regions the bottom region is single the top region is spilt into two evenly sized regions For 90 Partition 1 2 on right sideVertical Partition 3 on left sideVertical For 270 Partition 1 2 on left sideVertical Partition 3 on right sideVertical Even Split Assesses the screen resolution and divides the display into four evenly sized regions ...

Page 29: ...z sRGB YES Brightness Color uniformity 97 102 Delta E 2 Connectivity Signal Input Output VGA Analog 298P4QAJEB DVI Dual Link DisplayPort In DisplayPort Out HDMI x2 USB 298P4 USB 3 0 x4 Input Signal Separate Sync Sync on Green Audio In Out PC Audio in Headphone Out Convenience Built in Speakers 2 W x2 User Convenience OSD Languages English German Spanish Greek French Italian Hungarian Dutch Portugu...

Page 30: ...at 100VAC 50 Hz AC InputVoltage at 115VAC 60 Hz AC InputVoltage at 230VAC 50 Hz Normal Operation typ 32 22 W 32 21 W 32 2 W Sleep Standby typ 0 3 W 0 3 W 0 3 W Off 0 3 W 0 3 W 0 3 W Off AC Switch 0 W 0 W 0 W Heat Dissipation AC InputVoltage at 100VAC 50 Hz AC InputVoltage at 115VAC 60 Hz AC InputVoltage at 230VAC 50 Hz Normal Operation 110 BTU hr 109 9 BTU hr 109 9 BTU hr Sleep Standby 1 024 BTU h...

Page 31: ...n operation 20 C to 60 C Relative Humidity 20 to 80 MTBF 30 000 hrs Environmental ROHS YES EPEAT Gold www epeat net Packaging 100 recyclable Specific Substances 100 PVC BFR free housing EnergyStar YES Compliance and standards Regulatory Approvals 298P4QJEB BSMI CE Mark FCC Class B CU EAC SEMKO TCO Certified Edge UL cUL TUV GS TUV Ergo CCC CECP CEL Regulatory Approvals 298X4QJAB BSMI CE Mark FCC Cl...

Page 32: ...ive resolution of 2560 x 1080 60 Hz For best display quality please follow this resolution recommendation While using DVI a Dual link DVI cable is required for maximum resolution 2560 x 1080 The highest supporting screen resolution on HDMI is 2560 x 1080 but it always depends on your capability of graphics card and BluRay video players 4 2 Crystalclear This latest Philips display delivers Crystalc...

Page 33: ...ep Standby OFF No No 0 3 W typ White blink Off AC switch OFF 0 W OFF Power Management Definition 298P4QAJEB VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 43 6 W typ 75 W max with audio and USB x4 White Sleep Standby OFF No No 0 3 W typ White blink Off AC switch OFF 0 W OFF Power Management Definition 298X4QJAB VESA Mode Video H sync V sync Power Used LED Color Active ON Yes ...

Page 34: ...for displays Good visual ergonomics and image quality is tested to ensure top performance and reduce sight and strain problems Important parameters are luminance contrast resolution black level gamma curve color and luminance uniformity color rendition and image stability Product have been tested according to rigorous safety standards at an impartial laboratory Electric and magnetic fields emissio...

Page 35: ... Low energy consumption to minimize climate impact Restrictions on Chlorinated and Brominated flame retardants plasticizers plastics and heavy metals such as cadmium mercury and lead RoHS compliance Both product and product packaging is prepared for recycling The brand owner offers take back options Corporate Social Responsibility The brand owner demonstrates the product is manufactured under work...

Page 36: ...ent EN55024 2010 Immunity requirement of Information Technology Equipment EN61000 3 2 2006 A1 2009 A2 2009 Limits for Harmonic Current Emission EN61000 3 3 2008 Limitation of Voltage Fluctuation and Flicker EN 50581 2012 Technical documentation for the assessment of electrical and electronic products with respect to the restriction of hazardous substances following provisions of directives applica...

Page 37: ...ician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or shock hazard do not expose this appliance to rain or excessive moisture THIS CLASS...

Page 38: ...ques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only 298P4QJEB 298X4QJAB Polish Center for Testing and Certification Notice 298P4QJEB 298X4QJAB The equipment should draw power from a socket with an attached protection circuit a three prong socket All equipment that works together computer m...

Page 39: ... Schäden durch Röntgenstrahlen festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur...

Page 40: ...trolling Pollution by Electronic Information Products or commonly referred to as China RoHS All products produced and sold for China market have to meet China RoHS request 中国电子信息产品污染控制标识要求中国 RoHS法规标示要求产品中有毒有害物质或元素的名称及含量部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 Cr6 多溴联苯 PBB 多溴二苯醚 PBDE 外壳 O O O O O O 液晶显示屏灯管 X O O O O O 电路板组件 X O O O O O 电源适配线 X O O O O O 电源线连接线 X O O O O O 电路板组件包括印刷电路板及其构成的零部件如电阻电容...

Page 41: ...However pixel or sub pixel defects on theTFT Monitor panels used in flat panel monitors are sometimes unavoidable No manufacturer can guarantee that all panels will be free from pixel defects but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty This notice explains the different types of pixel defects and defines acceptable defe...

Page 42: ... flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark s...

Page 43: ...inteq 33 082161 1658 0 09 Mon to Fri 9am 6pm Germany RTS 49 01803 386 853 0 09 Mon to Fri 9am 6pm Greece Alman 30 00800 3122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 06...

Page 44: ...assic Service I I c 7 727 3097515 Latvia N A ServiceNet LV 371 67460399 371 27260399 Lithuania N A UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia N A AMC 389 2 3125097 Moldova N A Comel 37322224035 Romania N A Skin 40 21 2101969 Russia N A CPS 7 495 645 6746 Serbia Montenegro N A KimTec d o o 381 11 20 70 684 Slovakia N A Datalan Service 421 2 49207155 Slovenia N A PC H and...

Page 45: ...EDINGTON INDIA LTD Tel 1 800 425 6396 SMS PHILIPS to 56677 Mon Fri 9 00am 5 30pm Indonesia PT CORMIC SERVISINDO PERKASA 62 21 4080 9086 Customer Hotline 62 8888 01 9086 Customer Hotline Mon Thu 08 30 12 00 13 00 17 30 Fri 08 30 11 30 13 00 17 30 Korea Alphascan Displays Inc 1661 5003 Mon Fri 9 00am 5 30pm Sat 9 00am 1 00pm Malaysia R Logic Sdn Bhd 603 5102 3336 Mon Fri 8 15am 5 00pm Sat 8 30am 12 ...

Page 46: ...8 00 12 00 Philippines EA Global Supply Chain Solutions Inc 02 655 7777 6359456 Mon Fri 8 30am 5 30pm Armenia Azerbaijan Georgia Kyrgyzstan Tajikistan Firebird service centre 97 14 8837911 Sun Thu 09 00 18 00 Uzbekistan Soniko Plus Private Enterprise Ltd 99871 2784650 Mon Fri 09 00 18 00 Turkmenistan Technostar Service Centre 99312 460733 460957 Mon Fri 09 00 18 00 Japan フィリップスモニターサポートセンター 0120 0...

Page 47: ...he monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Page 48: ... resolution to the same mode as monitor s recommended screen native resolution Green red blue dark and white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Contr...

Page 49: ...dated SmartControl Premium driver is available Q4 When I click on Product Information only partial information is shown what happened Ans It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC CI interface Please try to download the most updated graphic adaptor driver from corresponding companies web site Install the driver Remove SmartControl Premi...

Page 50: ...u for monitor drivers inf and icm files or a driver disk when you first install your monitor Follow the instructions to insert the companion CD ROM included in this package Monitor drivers inf and icm files will be installed automatically Q4 How do I adjust the resolution Ans Your video card graphic driver and monitor together determine the available resolutions You can select the desired resoluti...

Page 51: ...ion Q10 Are Philips monitors Plug and Play Ans Yes the monitors are Plug and Play compatible with Windows 7 Vista XP NT Mac OSX Linux Q11 What is Image Sticking or Image Burn in or After Image or Ghost Image in monitor panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imagin...

Page 52: ...g sub source SUB SOURCE POSSIBILITY xl Inputs VGA DP DVI HDMI 1 HDMI 2 MAIN SOURCE xl VGA DP DVI HDMI 1 HDMI 2 Q2 Can I enlarge the PiP sub window Ans Yes there are 3 sizes to select Small Middle Large You can press to enter OSD menu Select your preferred PiP Size option from the PiP PbP main menu Q3 How to listen to Audio independent of video Ans Normally the audio source is linked to the main pi...

Page 53: ... rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M4298PXE2T ...

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