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English
Sound
No audio output from the TV.
Ensure that the audio cables are connected to
•
the audio input of the TV.
Assign the audio input of the TV to the
•
corresponding video input. See the TV user
manual for details.
No audio output from the loudspeakers of the
audio device (home theater /amplifier/receiver).
Ensure that the audio cables are connected to
•
the audio input of the audio device.
Turn on the audio device to its correct audio
•
input source.
No sound on HDMI connection.
You may not hear any sound from the HDMI
•
output if the connected device is non-HDCP
compliant or only DVI-compatible.
No secondary audio output for Picture-in-Picture
feature.
When
•
[Bitstream]
under the
[HDMI Audio]
or
[Digital Audio]
menu is selected, interactive
sound like secondary sound for Picture-in-
Picture feature is muted. Deselect
[Bitstream]
.
Play
Disc cannot be played.
Ensure that the disc is correctly loaded.
•
Ensure that this player supports the disc (see
•
“Your Blu-ray disc player” > “Playable media”).
Ensure that this player supports the region code
•
of the DVD or BD.
For DVD±RW or DVD±R, ensure that the disc
•
is finalized.
Clean the disc.
•
Data files (JPEG, MP3, WMA) cannot be played or
read.
Ensure that the data file was recorded in the
•
UDF, ISO9660 or JOLIET format.
Ensure that the disc does not contain more than
•
9,999 files for DVD, and 999 files for CD.
Ensure that the JPEG file extension is.jpg, .JPG,
•
.jpeg or .JPEG.
Ensure that the MP3/WMA file extension is
•
.mp3 or .MP3, and .wma or .WMA for windows
Media™ Audio.
DivX video files cannot be played.
Ensure that the DivX video file is complete.
•
Ensure that the file name extension is correct.
•
The contents of the USB flash drive cannot be read.
The USB flash drive format is not compatible
•
with this player.
Maximum size of memory supported is 160GB.
•
8 Troubleshooting
Warning
Risk of electric shock. Never remove the casing of the
•
player.
To keep the warranty valid, never try to repair the
player yourself.
If you have problems using this player, check the
following points before you request service. If you still
have a problem, register your player and get support
at www.philips.com/welcome.
Main unit
No reaction to the remote control.
Connect this player to the power outlet.
•
Point the remote control at the IR sensor
•
located on the front panel of this player.
Insert the batteries correctly.
•
Insert new batteries in the remote control.
•
Picture
No picture.
See TV manual for correct video input selection.
•
Change the TV channel until you see the Philips
screen.
No picture on HDMI connection.
If this player is connected to an unauthorized
•
display device with an HDMI cable, the audio/
video signal may not be output.
Check if the HDMI cable is faulty. Replace a new
•
HDMI cable.
On the remote control, press
•
and then press
“731” (numeric buttons) to recover picture
display.
No high-definition video signal on the TV.
Make sure that the disc contains high-definition
•
video.
Make sure that the TV supports high-definition
•
video.
Blu-ray 3D effect is not seen on the TV.
3D option on this player is turned off. Enable
•
3D output (see “Adjust settings” > “Video
setup” >
[Blu-ray 3D video]
).
Ensure that the disc title being played is Blu-ray
•
3D compliant.
Ensure that the TV is 3D and HDMI compliant,
•
and the TV is set to 3D mode (refer to the TV’s
user manual).
Ensure that the 3D glasses are activated (refer
•
to the TV’s user manual).
EN