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8. Troubleshooting & FAQs
Ans.:
It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site.
Install the driver. Remove SmartControl
Premium, and re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check if an
updated SmartControl Premium driver is
available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.:
It might be your graphic card adaptor
driver is not the most updated version
which fully supporting DDC/CI interface.
Please try to download the most
updated graphic adaptor driver from
corresponding companies’ web site.
Install the driver. Remove SmartControl
Premium and re-install it once more.
Attention
Theft Deterrence is Enabled
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.:
Philips Service center has a right to ask for
legitimate identification and authorization,
in order to establish ownership of the
Display.
Please note that the anti-theft deterrence
function is provided as a convenient free
option. Managing PIN numbers is the
sole responsibility of the individual user or
the organization who sets it. In case the
PIN number is forgotten, Philips service
center can re-set it for you at a nominal
charge after verification of ownership.
Please note that this activity is not
covered by standard warranty terms.
