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8. Troubleshooting & FAQs
disturbing
You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
8.2 SmartControl Premium FAQs
Q1. I change the Display on a PC to a
different one and the SmartControl
Premium becomes un-usable, what do I
do?
Ans.:
Restart your PC and see if SmartControl
Premium can work. Otherwise, you
will need to remove and re-install
SmartControl Premium to ensure proper
driver is installed.
Q2. The SmartControl Premium functions
worked well before, but it does not
work anymore, what can I do?
Ans.:
If the following actions were executed, the
Display driver may need to be re-installed.
Changed video graphic adapter to another
one
Updated video driver
Activities on OS, such as service pack or
patch
Run Windows Update and updated Display
and/or video driver
Windows was booted with the Display
power off or disconnected.
To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
If you see "Plug and Play Display" shows
under Display, then you need to re-install.
Simply remove SmartControl Premium and
re-install it.
Q3. After installing SmartControl Premium,
when clicking on SmartControl Premium
tab, nothing shows up after a while or a
failure message shows, what happened?
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
Always activate a moving screen saver
program when you leave your Display
unattended.
Always activate a periodic screen refresh
application if your LCD Display will display
unchanging static content.
Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
Set the PC’s display resolution to the same
mode as Display’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
