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BDM3200FC

EN User manual

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Customer care and warranty

Troubleshooting & FAQs

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Summary of Contents for BDM3200FC

Page 1: ...www philips com welcome BDM3200FC EN User manual 1 Customer care and warranty 21 Troubleshooting FAQs 27 ...

Page 2: ...y 5 3 Image Optimization 8 3 1 SmartImage 8 3 2 SmartContrast 9 3 3 Philips SmartControl Lite 9 4 Technical Specifications 16 4 1 Resolution Preset Modes 18 5 Power Management 19 6 Regulatory Information 20 7 Customer care and warranty 21 7 1 Philips Flat Panel Displays Pixel Defect Policy 21 7 2 Customer Care Warranty 23 8 Troubleshooting FAQs 27 8 1 Troubleshooting 27 8 2 SmartControl Lite FAQs ...

Page 3: ...cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the Display to severe vibration or high impact conditions during operation Do not knock or drop the Display during operation or transportation ...

Page 4: ...please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your Display in a car trunk under direct sun light Note Consult a service technician if the Display does not operate normally or you are not sure what procedure to take when the operating instructions given in ...

Page 5: ...r utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old Display and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activiti...

Page 6: ...ps Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Display drivers SmartControl software User s Manual 使用前请阅读使用说明保留备用 DVI x 9 Display Install base stand 1 Place the Display face down on soft and smooth surface taking care to avoid scratching or damaging the screen 2 After inserting the base column in the guide block tight...

Page 7: ... your computer 4 Plug the power cord of your computer and your Display into a nearby outlet 5 Turn on your computer and Display If the Display displays an image installation is complete 2 2 Operating the Display Front view product description Switch Display s power ON and OFF SmartImage There are six modes to be selected Office Photo Movie Game Economy Off Return to previous OSD level Change the s...

Page 8: ... Menu Below is an overall view of the structure of the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Picture OSD Settings Setup Language Color Input Picture Format Brightness Contrast Horizontal Vertical Transparency OSD Time Out H Position Auto V Position Phase Clock Resolution Notification Reset Infor...

Page 9: ...imal performance at its native resolution 1920 1080 60Hz When the Display is powered on at a different resolution an alert is displayed on screen Use 1920 1080 60Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu ...

Page 10: ...o launch the SmartImage on screen display 2 Toggle to the rear or front to select between Office Photo Movie Game Economy mode and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also press button to the left to make confirmation Office Enhances text and dampens brightness to increase readability and reduce eye strain This mode significantly enhances readabili...

Page 11: ...ays clear readable text for office work By reducing your Display s power consumption you save on energy costs and extend the lifetime of your Display How does it work When you activate SmartContrast it will analyse the content you are displaying in real time to adjust colors and control backlight intensity This function will dynamically enhance contrast for a great entertainment experience when vi...

Page 12: ...complete the installation You can launch after installation is completed If you want to launch later you can either click the shortcut on desktop or toolbar First launch Wizard The first time after installation of SmartControl Lite it will automatically go to Wizard for first time launch The wizard will guide you through adjustment your Display performance step by step You can go to Plug in menu t...

Page 13: ...w you to adjust RGB Black Level White Point Color Calibration and SmartImage Please refer to SmartImage section You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Page 14: ...ibration sequence 3 Quick View loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 Must have patent info in calibration screen ...

Page 15: ...op is checked On by default Enable Context menu displays SmartControl Lite selections for Select Preset and Tune Display in the desktop right click context menu Disabled removes SmartControl Lite from the right click context menu Enable Task Tray icon is checked On by default Enable context menu shows the task tray menu for SmartControl Lite A right click on the task tray icon displays the menu op...

Page 16: ...e will not be visible Options Audio Will only be active when selecting Audio from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Help User Manual Will only be active when selecting User Manual from the drop down Help menu On a non supported display capable of DDC CI only the Help and Options tabs are available Help Version Will ...

Page 17: ...cess to User Manual file Open User Manual file using the default browser window Technical Support displays the tech support page Check for Update takes the user to PDI Landing and checks the user s version against the most current available About Displays detailed reference information product version release information and product name Exit Close SmartControl Lite To run SmartControl Lite again ...

Page 18: ...Italian Hungarian Dutch Portuguese Brazil Portuguese Polish Russian Swedish Finnish Turkish Czech Ukranian Simplified Chinese Traditional Chinese Japanese Korean Other Convenience VESA mount 400 200mm Kensington Lock Plug Play Compatibility DDC CI sRGB Windows 8 7 Mac OSX Linux Power On Mode 43 11W typ 44 16W max On Mode ECO mode 23 22W typ Energy Consumption EnergyStar test method AC InputVoltage...

Page 19: ...perating Condition Temperature range operation 0 C to 40 C Temperature range Non operation 20 C to 60 C Relative humidity 20 to 80 MTBF 30 000hrs Environmental Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Compliance and standards Regulatory Approvals CCC CEL Cabinet Color Black Finish Glossy Note 1 This data is subject to change without notice Go to www philips com support...

Page 20: ...7 640x480 59 94 35 00 640x480 66 67 37 86 640x480 72 81 37 50 640x480 75 00 37 88 800x600 60 32 46 88 800x600 75 00 48 36 1024x768 60 00 60 02 1024x768 75 03 63 89 1280x1024 60 02 79 98 1280x1024 75 03 55 94 1440x900 59 89 70 64 1440x900 74 98 65 29 1680x1050 59 95 67 50 1920x1080 60 00 Note Please notice that your display works best at native resolution of 1920x1080 60Hz For best display quality ...

Page 21: ...ng table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 43 11W typ 44 16W max White Sleep OFF No No 0 5 W typ White blink Switch Off OFF 0 3 W typ OFF The following setup is used to measure power consumption on this Display Native resolution 1920x1080 Contrast 50 Brigh...

Page 22: ...dhered to in order to make Philips Displays safe to use throughout its life cycle China RoHS The People s Republic of China released a regulation called Management Methods for Controlling Pollution by Electronic Information Products or commonly referred to as China RoHS All products including CRT and Display which are produced and sold for China market have to meet China RoHS request 环保使用期限此标识指期限...

Page 23: ...However pixel or sub pixel defects on theTFT Display panels used in flat panel Displays are sometimes unavoidable No manufacturer can guarantee that all panels will be free from pixel defects but Philips guarantees that any Display with an unacceptable number of defects will be repaired or replaced under warranty This notice explains the different types of pixel defects and defines acceptable defe...

Page 24: ...due to pixel defects during the warranty period aTFT Display panel in a Philips flat panel Display must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 ...

Page 25: ...0 3122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 063 0 10 Mon to Fri 9am 6pm Norway Infocare 47 2270 8250 Local call tariff Mon to Fri 9am 6pm Poland MSI 48 0223491505 Local ...

Page 26: ...ervice I I c 7 727 3097515 Latvia N A ServiceNet LV 371 67460399 371 27260399 Lithuania N A UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia N A AMC 389 2 3125097 Moldova N A Comel 37322224035 Romania N A Skin 40 21 2101969 Russia N A CPS 7 495 645 6746 Serbia Montenegro N A KimTec d o o 381 11 20 70 684 Slovakia N A Datalan Service 421 2 49207155 Slovenia N A PC H and 386 1 ...

Page 27: ...SA 62 21 4080 9086 Customer Hotline 62 8888 01 9086 Customer Hotline Mon Thu 08 30 12 00 13 00 17 30 Fri 08 30 11 30 13 00 17 30 Israel Eastronics LTD 1 800 567000 Sun Thu 08 00 18 00 Korea Alphascan Displays Inc 1661 5003 Mon Fri 9 00am 5 30pm Sat 9 00am 1 00pm Malaysia R Logic Sdn Bhd 603 5102 3336 Mon Fri 8 15am 5 00pm Sat 8 30am 12 30am New Zealand Visual Group Ltd 0800 657447 Mon Fri 8 30am 5...

Page 28: ...entre 99312 460733 460957 Mon Fri 09 00 18 00 Uzbekistan Soniko Plus Private Enterprise Ltd 99871 2784650 Mon Fri 09 00 18 00 Vietnam FPT Service Informatic Company Ltd Ho Chi Minh City Branch 84 8 38248007 Ho Chi Minh City 84 5113 562666 Danang City 84 5113 562666 Can tho Province Mon Fri 8 00 12 00 13 30 17 30 Sat 8 00 12 00 Japan フィリップスモニターサポートセンター 0120 060 530 Mon Fri 10 00 17 00 ...

Page 29: ...he Display cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Page 30: ... is not compatible with the SmartControl Lite If Eliminate the vertical bars using the Phase Clock of Setup in OSD Main Controls It is valid only in VGA mode Image appears blurred indistinct or too dark Adjust the contrast and brightness on On Screen Display An after image burn in or ghost image remains after the power has been turned off Uninterrupted display of still or static images over an ext...

Page 31: ...al charge after verification of ownership Please note that this activity is not covered by standard warranty terms 8 3 General FAQs Q1 When I install my Display what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this Display 1920x1080 60Hz Unplug all cables then connect your PC to the Display that you used previously In the Windows Start Menu select ...

Page 32: ...ith a red white color tone while a 9300K temperature yields cool blue white toning 2 sRGB this is a standard setting for ensuring correct exchange of colors between different device e g digital cameras Displays printers scanners etc 3 User Define the user can choose his her preference color setting by adjusting red green blue color Note A measurement of the color of light radiated by an object whi...

Page 33: ...er your warranty Q12 Why is my Display not showing sharp text and is displaying jagged characters Ans Your LCD Display works best at its native resolution of 1920x1080 60Hz For best display please use this resolution Q13 How to unlock lock my hot key Ans Please press button to the right for 10 seconds to unlock lock the hot key by doing so your Display pops out Attention to show the unlock lock st...

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Page 35: ... rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version BDM3200E1T ...

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