15
EN
English
Problem
Possible solution
The appliance still
indicates that I need
to replace a filter, but
I already did�
• Perhaps you did not reset the filter lifetime counter� Switch on
the appliance� Then touch and hold the reset button ( ) for
3 seconds�
Error code “E1”
displays on the
screen�
• The motor has malfunctions� Contact the Consumer Care Center in
your country�
The Wi-Fi setup is
not successful�
• If the router your purifier is connected to is dual – band and
currently it is not connecting to a 2�4GHz network, please switch
to another band of the same router (2�4GHz) and try to pair your
purifier again� 5GHz networks are not supported�
• Web authentication networks are not supported�
• Check if the purifier is within range of the Wi-Fi router� You can try
to locate the air purifier closer to the Wi-Fi router�
• Check if the network name is correct� The network name is case-
sensitive�
• Check if the Wi-Fi password is correct� The password is case-
sensitive�
• Retry the setup with the instructions in section “Reset the Wi-Fi
connection”�
• The Wi-Fi connectivity can be interrupted by electromagnetic or other
interferences� Keep the appliance away from other electronic devices
that may cause interferences�
• Check if the mobile device is in airplane mode� Make sure to have
the airplane mode deactivated when connecting to the Wi-Fi
network�
• Consult the help section in the App for extensive and up-to-date
troubleshooting tips�
