Vision.net Ceiling Occupancy Sensor
Installation & Operation Guide
15
TROUBLESHOOTING GUIDE
The following troubleshooting guide addresses common issues.
Symptom
Cause
Correction
Lights do not come on either
manually or automatically.
Lamp(s) are burned out or
missing.
Replace lamp(s) in fixture(s).
Circuit breaker if Off.
Turn On circuit breaker.
Lights do not come on auto-
matically.
Sensor is in Manual Mode.
Use Manual Mode if local or
installation requires.
Reconfigure sensor to Automatic
Mode, if allowed.
Lights are On all the time.
Sensor sensitivity setting not
appropriate.
Lower sensor sensitivity.
Wire connections are faulty.
Recheck all wire connections.
IMPORTANT! Turn off circuit
breaker before servicing.
Shorted or damaged device.
Replace sensor with new unit.
Remote does not turn on
lights.
Wire connections are faulty.
Recheck all wire connections.
IMPORTANT! Turn off circuit
breaker before servicing.
Occupancy outside the
desired space triggers sen-
sor.
Non-ideal placement or no
mask is being used.
Use proper masking to mask
unwanted areas.
Sensor sensitivity setting not
appropriate.
Lower sensitivity setting.
No audible warnings before
lights turn off.
Audible warning is disabled.
Enable audible warning tones.
Lights turn off, even though
room is occupied.
Insufficient movement, fre-
quency or amount.
Increase Time Out or increase
sensor sensitivity.
Lights remain on too long
when room is unoccupied.
Time Off delay too long.
Decrease Time Off delay or set
Logic/Timer Mode accordingly.
