Service Modes, Error Codes, and Fault Finding
5.
How to Activate SAM
Via a standard RC transmitter: Key in the code “062596”
directly followed by the “INFO” or “OK” button. After activating
SAM with this method a service warning will appear on the
screen, continue by pressing the “OK” button on the RC.
Contents of SAM
•
Hardware Info.
–
A. SW Version. Displays the software version of the
main software (example: QF1XX-1.2.3.4 =
AAABB_X.Y.W.Z).
•
AAA= the chassis name.
•
BB= Product ID.
•
X.Y.W.Z= the software version, where X is the
main version number (different numbers are not
compatible with one another) and Y.W.Z is the sub
version number (a higher number is always
compatible with a lower number).
–
B. Standby processor version. Displays the software
version of the standby processor.
–
C. Production Code. Displays the production code of
the TV, this is the serial number as printed on the back
of the TV set. Note that if an NVM is replaced or is
initialized after corruption, this production code has to
be re-written to NVM. The update can be done via the
NVM editor available in SAM.
•
Operation hours. Displays the accumulated total of
operation hours (not the standby hours). Every time the TV
is switched “on/off”, 0.5 hours is added to this number.
•
Errors (followed by maximum 10 errors). The most recent
error is displayed at the upper left (for an error explanation
see section “
”).
•
Reset Error Buffer. When “cursor right” (or “OK” button)
pressed here, followed by the “OK” button, the error buffer
is reset.
•
Alignments. This will activate the “ALIGNMENTS” sub-
menu. See Chapter
•
Options numbers. Extra features for Service. For more
info regarding option codes, see chapter
Note that if the option code numbers are changed, these
have to be confirmed with pressing the “OK” button before
the options are stored, otherwise changes will be lost.
•
Initialise NVM. The moment the processor recognizes a
corrupted NVM, the “initialise NVM” line will be highlighted.
Now, two things can be done (dependent of the service
instructions at that moment):
–
Save the content of the NVM via ComPair for
development analysis, before initializing. This will give
the Service department an extra possibility for
diagnosis (e.g. when Development asks for this).
–
Initialise the NVM.
Note: When the NVM is corrupted, or replaced, there is a high
possibility that no picture appears because the display code is
not correct. So, before initializing the NVM via the SAM, a
picture is necessary and therefore the correct display option
has to be entered. Refer to Chapter
for details.
To adapt this option, it’s advised to use ComPair (the correct
values for the options can be found in Chapter
or a method via a standard RC (described below).
Changing the display option via a standard RC: Key in the
code “062598” directly followed by the “MENU” (or "HOME")
button and “XXX” (where XXX is the 3 digit decimal display
code as mentioned on the sticker in the set). Make sure to key
in all three digits, also the leading zero’s. If the above action is
successful, the front LED will go out (Standby) as an indication
that the RC sequence was correct. After the display option is
changed in the NVM, the TV will go to the Standby mode. If the
NVM was corrupted or empty before this action, it will be
initialized first (loaded with default values). This initializing can
take up to 20 seconds.
Figure 5-3 Location of Display Option Code sticker
•
Store - go right. All options and alignments are stored
when pressing “cursor right” or the “OK” button.
•
Software maintenance.
–
SW Events. In case of specific software problems, the
development department can ask for this info.
–
HW Events. In case of specific software problems, the
development department can ask for this info :
- Event 26: refers to a power dip, this is logged after
the TV set reboots due to a power dip.
- Event 17: refers to the power OK status, sensed even
before the 3 x retry to generate the error code.
•
Test settings. For development purposes only.
•
RF4CE pairing tables. Clear paired remote control. Re-
pairing (coldboot of platform possibly needed) can be done
by pressing the red/blue hot keys simultaneously for a few
seconds.(be sure the distance between the remote control
and TV set RF4CE receiver is less then 30cm). Message
like “Pairing successful”, confirms the match-make.
•
Development 1 file versions. Not useful for Service
purposes, this information is mainly used by the
development department.
•
Development 2 file versions. Not useful for Service
purposes, this information is mainly used by the
development department.
•
Upload to USB. To upload several settings from the TV to
an USB stick, which is connected to the SSB. The items are
“Personal settings”, “Option codes”, “Alignments”,
“Identification data” (includes the set type and prod code +
all 12NC like SSB, display, boards), “History list”. The “All”
item supports the upload of all several items at once.
A directory “repair\” will be created in the root of the
USB stick.
To upload the settings, select each item separately, press
“cursor right” (or the “OK” button), confirm with “OK” and
wait until the message “Done” appears. In case the
download to the USB stick was not successful, “Failure” will
be displayed. In this case, check if the USB stick is
connected properly and if the directory “repair” is present in
the root of the USB stick. Now the settings are stored onto
the USB stick and can be used to download into another TV
or other SSB. Uploading is of course only possible if the
software is running and preferably a picture is available.
This method is created to be able to save the customer’s
TV settings and to store them into another SSB.
Important remark : to upload the “channel list”, select
“Home” => “Setup” => “TV settings” => “General settings”
=> “Channel list copy” => “Copy to USB”.The procedure is
also described in the (electronic) user manual.
•
Download from USB. To download several settings from
the USB stick to the TV, same way of working needs to be
followed as described in “Upload to USB”. The “All” item
supports to download all several items at once.
Important remark : to download the “channel list”, select
“Home” => “Setup” => “TV settings” => “General settings”
=> “Channel list copy” => “Copy to TV”. The procedure is
also described in the (electronic) user manual.
•
NVM editor. For Smart TV the set “Type number” must be
10000_038_090121.eps
090819
PHILIPS
MODEL:
32PF9968/10
PROD.SERIAL NO:
AG 1A0620 000001
040
39mm
27mm
(CTN Sticker)
Display Option
Code
