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EN
English
Problem
Possible solution
Error code “E1” displays
on the screen.
•
The motor has malfunctions. Contact the Consumer Care Center in your
country.
The Wi-Fi setup is not
successful.
•
If the router your purifier is connected to is dual – band and currently it
is not connecting to a 2.4GHz network, please switch to another band
of the same router (2.4GHz) and try to pair your purifier again. 5GHz
networks are not supported.
•
Web authentication networks are not supported.
•
Check if the purifier is within range of the Wi-Fi router. You can try to
locate the air purifier closer to the Wi-Fi router.
•
Check if the network name is correct. The network name is case-sensitive.
•
Check if the Wi-Fi password is correct. The password is case-sensitive.
•
Retry the setup with the instructions in section “Reset the Wi-Fi
•
The Wi-Fi connectivity can be interrupted by electromagnetic or other
interferences. Keep the appliance away from other electronic devices
that may cause interferences.
•
Check if the mobile device is in airplane mode. Make sure to have the
airplane mode deactivated when connecting to the Wi-Fi network.
•
Consult the help section in the App for extensive and up-to-date
troubleshooting tips.
8 Guarantee and service
If you need information or if you have a problem, please visit the Philips website at www.philips.com
or contact the Philips Consumer Care Center in your country (you can find its phone number in the
worldwide guarantee leaflet). If there is no Consumer Care Center in your country, go to your local
Philips dealer.
Order parts or accessories
If you have to replace a part or want to purchase an additional part, go to your Philips dealer or visit
www.philips.com/support.
If you have problems obtaining the parts, please contact the Philips Consumer Care Center in your
country (you can find its phone number in the worldwide guarantee leaflet).
