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Troubleshooting
My PC does not recognized my player
Make sure that you have installed Windows Media Player 10 and ArcSoft MediaConverter available in the supplied CD.
Connect your Player to your PC with the supplied USB cable and make sure that your player is switched ON.
The player does not operate and nothing is displayed on the screen
Push up the
ON/OFF LOCK
slider once to turn the player’s system back on.
Make sure that the
ON/OFF LOCK
slider is not in the
LOCK
position. If the
ON/OFF LOCK
is in the lock position, move it to
the unlock position.
Connect the power adapter to charge the battery.
If nothing happens, reset the player.
There is no sound when I press
2;
in music mode
Check and adjust the volume by pressing
+/-
(volume buttons).
Make sure that the
ON/OFF LOCK
slider is not in the
LOCK
position. If the
ON/OFF LOCK
is in the lock position, move it to
the unlock position.
My player skips songs
The skipped song may be protected. You may not have sufficient rights to play the skipped song on your player. Check the music
rights with the song provider.
My player does not play songs from iTunes
Your player does not support the AAC (MP4) format. You can play songs only from “Plays for Sure” stores.
Song or artist names are not displayed during playback
Check whether you can see the names correctly when you play the song on your computer in Windows media player. If this
not the case, edit the information in Windows Media Player and sync the file to your player again.
There are no pictures on my player after transfer
If you cannot find the pictures that you have transferred to your player, check the following:
• Did you transfer your pictures using Windows Media Player? Files transferred via other means will not appear on your
player.
• Are your pictures in JPEG format? Pictures in other formats cannot be transferred to your player.
My player hangs
In the unlikely event that your player hangs, do not panic. Insert a small pin or a sharp object into the reset hole located at the back
of the player under the desk stand. Hold until the player shuts down.
The existing contents on your player will not be erased.
Under the influence of electrostatic phenomenon, the product may malfunction and require user to disconnect the power plug
from the jack, and insert again.existing contents on your player will not be erased.
Reset
